---
title: "Roshni Pandey - Assistant Manager Grade ll in Mumbai | Tal"
description: "Meet Roshni Pandey, Asst. Manager Grade-II | ICICI Bank | Retail Liabilities | MF Operations | SEBI/RBI Guidelines | Audit & Compliance | KYC/AML | Open to Operations Risk Management & Audit & Operations Roles based in Mumbai."
image: "https://tal.club/meet/roshni-pandey-2/share-image"
---

# Roshni Pandey on Tal

## Headline

Asst\. Manager Grade\-II \| ICICI Bank \| Retail Liabilities \| MF Operations \| SEBI/RBI Guidelines \| Audit & Compliance \| KYC/AML \| Open to Operations Risk Management & Audit & Operations Roles

## Location

Mumbai

## Work experience

Assistant Manager Grade ll at ICICI Bank, May 2022 \- Present · 4 yrs 2 mos, Mumbai, • Assisted in internal/external audits and ensured 100% adherence to SEBI circulars and ICICI Bank policies for all Mutual Fund transactions\. • Collected and processed payment invoices, ensuring timely and accurate recording and reconciliation of all financial transactions\. • Processed Mutual Fund subscriptions, redemptions, switches with 100% accuracy; ensured timely and accurate recording & reconciliation of all financial transactions\. • Coordinated with Risk & Compliance teams to close audit observations; maintained audit logs and evidence for regulatory inspections \- similar to SLA/KPI governance in procurement\. • Managed data across various sites, including AMFI \(Association of Mutual Funds in India\), ensuring accurate integration and compliance with relevant regulations and standards\. • Maintained complex Excel trackers using VLOOKUP, HLOOKUP, Pivot Tables; generated MIS reports on daily basis for management review on transaction volumes and accuracy\. • Handled CRM emails and resolved client inquiries within TAT, ensuring high customer satisfaction and accurate transaction confirmation\.

Jr officer\-RPM\-Credit Card at HDB Financial Services Ltd\., Apr 2021 \- Apr 2022 · 1 yr 1 mo, Mumbai, Maharashtra, India, Handled customer calls \(incoming/Outgoing\) for quarry resolution related to payment\. Daily Follow\-up on call with customer for payment collection\. Managed Tele\-calling team for process of resolution on customer complaints and Queries\. Prepared Monthly Allocation for collection Agency & set target for agency Co\-ordinate/ Trainer for collection executive/ Tele Caller for achieve target of monthly collection\.

Finance Officer at HDB Financial Servicer, Apr 2021 \- Apr 2022 · 1 yr 1 mo, • Handled customer call \(incoming/Outgoing\) for query resolution related to payment • Daily Follow\-up on call with customer for payment collection • Managed Tele\-calling team for process of resolution no customer complaints and Queries\. • Prepared Monthly Allocation for collection Agency & etc\. target for agency • Co\-ordinate/ Trainer for collection executive/ Tele Caller for achieve target of monthly collection\.

## Education

Master's degree, Management, Ramniranjan Jhunjhunwala College \(Autonomous\)

High School Diploma, Hindi High School \- India

[View the original profile](https://tal.club/meet/roshni-pandey-2)

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