Headline

Asst. Manager Grade-II | ICICI Bank | Retail Liabilities | MF Operations | SEBI/RBI Guidelines | Audit & Compliance | KYC/AML | Open to Operations Risk Management & Audit & Operations Roles

Location

Mumbai

Work experience

Assistant Manager Grade ll at ICICI Bank, May 2022 - Present · 4 yrs 2 mos, Mumbai, • Assisted in internal/external audits and ensured 100% adherence to SEBI circulars and ICICI Bank policies for all Mutual Fund transactions. • Collected and processed payment invoices, ensuring timely and accurate recording and reconciliation of all financial transactions. • Processed Mutual Fund subscriptions, redemptions, switches with 100% accuracy; ensured timely and accurate recording & reconciliation of all financial transactions. • Coordinated with Risk & Compliance teams to close audit observations; maintained audit logs and evidence for regulatory inspections - similar to SLA/KPI governance in procurement. • Managed data across various sites, including AMFI (Association of Mutual Funds in India), ensuring accurate integration and compliance with relevant regulations and standards. • Maintained complex Excel trackers using VLOOKUP, HLOOKUP, Pivot Tables; generated MIS reports on daily basis for management review on transaction volumes and accuracy. • Handled CRM emails and resolved client inquiries within TAT, ensuring high customer satisfaction and accurate transaction confirmation.

Jr officer-RPM-Credit Card at HDB Financial Services Ltd., Apr 2021 - Apr 2022 · 1 yr 1 mo, Mumbai, Maharashtra, India, Handled customer calls (incoming/Outgoing) for quarry resolution related to payment. Daily Follow-up on call with customer for payment collection. Managed Tele-calling team for process of resolution on customer complaints and Queries. Prepared Monthly Allocation for collection Agency & set target for agency Co-ordinate/ Trainer for collection executive/ Tele Caller for achieve target of monthly collection.

Finance Officer at HDB Financial Servicer, Apr 2021 - Apr 2022 · 1 yr 1 mo, • Handled customer call (incoming/Outgoing) for query resolution related to payment • Daily Follow-up on call with customer for payment collection • Managed Tele-calling team for process of resolution no customer complaints and Queries. • Prepared Monthly Allocation for collection Agency & etc. target for agency • Co-ordinate/ Trainer for collection executive/ Tele Caller for achieve target of monthly collection.

Education

Master's degree, Management, Ramniranjan Jhunjhunwala College (Autonomous)

High School Diploma, Hindi High School - India