Roshni Pandey profile photo 1 on Tal

Roshni Pandey

SW/ App/ Cloud Tech support associate

Delhi

5+ years of work experience

Accenture
Jul 20241 yr 11 mosPresent

India

I provide technical assistance to users for computer systems, software, and hardware. Respond to user requests, prioritize and escalate issues, analyze and resolve problems, and suggest, test, implement, and evaluate solutions
ACCENTURE SOLUTION PVT. LTD.
Jul 20241 yr 11 mosPresent

Provided L1 and L2 technical support for Microsoft 365 services (Teams, Exchange Online, OneDrive), ensuring high-resolution rates. Participated in IT security reviews to support compliance efforts, contributing to reduced risk and stronger user authentication protocols. Investigated security incidents using Microsoft Defender for Office 365 and Microsoft Purview Compliance Portal. Handle and resolve P2 to P4 incident tickets through ServiceNow and Jira, ensuring SLA adherence and proper escalation paths. Acted as a Bridge Coordinator for CCBJI, streamlining communication between technical teams and business stakeholders to ensure timely project execution. Maintained detailed documentation, contributing to an internal knowledge base for streamlined issue resolution.
Concentrix Daksh Pvt Ltd
Jun 20222 yrs 2 mosJul 2024

Created internal knowledge base entries to assist in reducing first-response time for common queries. Delivered multi-channel (chat/email) technical support to platform sellers, troubleshooting account, UI, and policy-related issues. Acted as a frontline resource to triage complex queries, raising internal tickets and following through on escalations. Escalated complex issues and documented troubleshooting steps for knowledge sharing.
Ocrolus
Mar 20211 yr 4 mosJun 2022

Gurugram, Haryana, India

Managed to verify 400+ Documents in a day with 99+ accuracy. Check source documents for accuracy, and verify data as needed.

Education

Motilal Nehru College - University of Delhi

Bachelor's degree, Economics

Motilal Nehru College - University of Delhi

20193 yrs2022
Indira Gandhi National Open University

Mba, Human Resources Management/Personnel Administration, General

Indira Gandhi National Open University

20222 yrs2024

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Roshni Pandey on Tal

Headline

SW/ App/ Cloud Tech support associate

About

I am a student pursuing MBA and graduated from Delhi University. I have strong communication skills and have consistently maintained good academics throughout school and college. I want to learn new skills basically, I am an enthusiastic learner

Location

Delhi

Work experience

Technical Support Specialist at Accenture, Jul 2024 - Present · 1 yr 11 mos, India, I provide technical assistance to users for computer systems, software, and hardware. Respond to user requests, prioritize and escalate issues, analyze and resolve problems, and suggest, test, implement, and evaluate solutions

Technical Support Advisor at ACCENTURE SOLUTION PVT. LTD., Jul 2024 - Present · 1 yr 11 mos, Provided L1 and L2 technical support for Microsoft 365 services (Teams, Exchange Online, OneDrive), ensuring high-resolution rates. Participated in IT security reviews to support compliance efforts, contributing to reduced risk and stronger user authentication protocols. Investigated security incidents using Microsoft Defender for Office 365 and Microsoft Purview Compliance Portal. Handle and resolve P2 to P4 incident tickets through ServiceNow and Jira, ensuring SLA adherence and proper escalation paths. Acted as a Bridge Coordinator for CCBJI, streamlining communication between technical teams and business stakeholders to ensure timely project execution. Maintained detailed documentation, contributing to an internal knowledge base for streamlined issue resolution.

Technical Advisor at Concentrix Daksh Pvt Ltd, Jun 2022 - Jul 2024 · 2 yrs 2 mos, Created internal knowledge base entries to assist in reducing first-response time for common queries. Delivered multi-channel (chat/email) technical support to platform sellers, troubleshooting account, UI, and policy-related issues. Acted as a frontline resource to triage complex queries, raising internal tickets and following through on escalations. Escalated complex issues and documented troubleshooting steps for knowledge sharing.

Data verifier at Ocrolus, Mar 2021 - Jun 2022 · 1 yr 4 mos, Gurugram, Haryana, India, Managed to verify 400+ Documents in a day with 99+ accuracy. Check source documents for accuracy, and verify data as needed.

Education

Bachelor's degree, Economics, Motilal Nehru College - University of Delhi

Mba, Human Resources Management/Personnel Administration, General, Indira Gandhi National Open University

Roshni Pandey - Technical Support Specialist in Delhi | Tal