Headline

I make AI contract platforms sticky for enterprises that were ready to churn | Enterprise Customer Success | AI-Powered CLM @ SpotDraft |

About

Here’s what nobody tells you about enterprise Legal Tech: the AI is the easy part. The hard part is getting a 500-person legal team to trust it with their contracts. That’s my job. I own 29 enterprise accounts across APAC at SpotDraft — an AI-powered CLM platform backed by $54M in Series B funding. My portfolio includes some of India’s largest digital payments, real estate, hospitality, and SaaS companies. Collectively, these accounts manage 14,000+ contracts through the platform. I’m the designated AI Module Stack SPOC for my pod — I run enablement and Q&A for VerifAI, Sidebar AI, DraftMate, AI Playbooks, Smart Data Capture, AI Compare, and AskAI, and I support presales solutioning for AI feature positioning in enterprise deals. What I’ve delivered: — Built Executive Business Reviews with 20-tab data models (14,000+ contracts, 90.3% execution rate, TAT analysis, reviewer workload) — directly influencing six-figure renewal conversations — Resolved a contract workflow breach at a Fortune 500 manufacturer within 48 hours — approval gates across 20 contract types, formal RCA to General Counsel — Designed a 21-day, 11-touchpoint enablement campaign for paid AI features (Legal Intake, VerifAI) — Authored the VerifAI MSA Review & Redline Playbook (India Law Edition) — 24 clause categories, state-by-state stamp duty references — Created counter-narrative documentation during executive escalation — 160+ email touchpoints, attribution analysis, churn prevented I’m also a Claude AI power user. I operate with 8+ MCP integrations daily (Granola, Gmail, Slack, Calendar, Drive, Canva, ClickUp, custom Flight Tracker). I use Claude as my primary operating system for CS — pre-call briefing, post-call MoMs, EBR data models, competitive analyses, proposal generation, playbook authoring, and customer communications. I’ve built a custom MCP server (Flight Tracker combining FR24 + AviationStack) and I’m designing CX360 — an agentic engine connecting Gong, Granola, HubSpot, Gmail, Calendar, and ClickUp into a unified customer context interface. Before Legal Tech, I spent 5+ years building $1.25M+ in pipeline across yellow.ai (Conversational AI), Vymo (AI Sales Mobility, JAPAC), and LeadSquared (Marketing Automation, APAC). Currently in Bengaluru. If you’re a VC evaluating Legal Tech, a Head of CS building an APAC team, or a founder who needs someone to make your AI product earn its renewal — let’s talk.

Location

Bengaluru

AI stack

claude

gemini

openai

Granola

Work experience

Senior Customer Success Manager - Strategic & Enterprise Accounts at SpotDraft, Jul 2026 - Present · 4 mos, Bengaluru, Karnataka, India

Member at RevGenius, Jan 2023 - Present · 3 yrs 10 mos

Member at Sales Enablement Society, Apr 2020 - Present · 6 yrs 7 mos, Bengaluru, Karnataka, India, Sales Enablement Society is a volunteer organization dedicated to promoting and elevating sales enablement as a strategic function. We are defining, debating, and taking firm positions about the sales enablement function in order to establish standards for our rapidly emerging profession.

Director of Alumni Relations - MBA + Alumni Representative - Academic Advisory Board at CMR Institute Of Technology, Oct 2018 - Present · 8 yrs 1 mo, Bengaluru Area, India, The CMR Jnanadhara Trust was established in 1991 as a tribute to the late Sri Chikka Muniyappa Reddy, a great visionary and philanthropist who believed that every individual deserves access to a quality education. The CMR Group is a unique educational conglomerate consisting of K-12 schools, a number of institutions of Higher Education, a Pre-University College, various Centres of Excellence in Research, and a Private University. These educational institutions are located at eleven different campuses across the city of Bangalore, India. LOCATION Situated in the very heart of South India’s IT corridor, the CMRIT campus in Whitefield, Bangalore is centrally located, well connected and easily accessible. INFRASTRUCTURE A wi-fi enabled campus with auditoriums, libraries, sports facilities, hostels, state of the art laboratories, academic blocks, a Career Guidance and Placement Cell and an Entrepreneurship Development Cell. TECHNOLOGY CMRIT meets the rapidly growing need for technology professionals by nurturing young minds in an innovative and progressive learning environment. We use a custom-designed ERP system to monitor curriculum delivery and teaching-learning methodologies. EXTRACURRICULARS At CMRIT, students can pursue their extracurricular interests through various student clubs and associations. There is time dedicated to extra curricular activities in the timetable.

Customer Success Manager at SpotDraft, Aug 2025 - Jul 2026 · 1 yr, Bengaluru, Karnataka, India, Own the end-to-end customer success lifecycle for 29 enterprise accounts across APAC on SpotDraft’s AI-powered CLM platform (Series B, $54M). AI Module Stack SPOC — point person for VerifAI, Sidebar AI, DraftMate, AI Playbooks, Smart Data Capture, AI Compare, AskAI. Run enablement and Q&A for the pod; support presales solutioning. Numbers don’t roll up to me — adoption strategy does. Claude AI Power User — operate with 8+ MCP integrations daily (Granola, Gmail, Slack, Calendar, Drive, Canva, ClickUp, custom Flight Tracker). Use Claude as primary CS operating system: pre-call briefing, post-call MoMs, 20-tab EBR data models, competitive analysis, proposal generation, playbook authoring, counter-narrative documentation. 14,000+ contracts, 90.3% execution rate — across portfolio; built 20-tab EBR data models for C-suite stakeholders 48-hour crisis resolution — Fortune 500 manufacturer — workflow breach → 20 contract type approval gates → RCA to GC VerifAI MSA Playbook — India Law Edition, 24 clause categories, state-by-state stamp duty references 21-day, 11-touchpoint campaign — paid AI feature adoption (Legal Intake, VerifAI) — CSM-led enablement 160+ touchpoint counter-narrative — executive escalation — attribution analysis, churn prevented 12-account trip in 6 days — Delhi NCR: InterGlobe, OYO, Paytm, LambdaTest, Awfis, BharatPe Product roadmap influenced — competitive gap analysis: AI deviation mgmt, entity-level access, stamp metadata search

Customer Success Associate at SpotDraft, May 2024 - Jul 2026 · 2 yrs 3 mos, India

Team Lead - Demand + Solutions (Asia & Oceania) at LeadSquared, Apr 2021 - Jul 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India

Customer Solutions Advisor & Demand Generation - JAPAC + ANZ at LeadSquared, Sep 2020 - Mar 2021 · 7 mos, Bengaluru, Karnataka, India, LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. Built to handle thousands of users, millions of leads and thousands of activities, LeadSquared is being used by enterprises and small & medium business, across a diverse set of industries. Businesses that have found fitment with LeadSquared include education institutes (EdTech businesses, colleges, universities, offline and online training institutes), financial services (Insurance providers, loan providers, Fintech businesses), hospitals and wellness clinics, and hospitality businesses among others. Reduced lead leakage, automated marketing and sales processes, complete sales tracking, and a CRM platform that guides sales teams about their actions – are some of the benefits that people have realized after using the platform. Used by customers from enterprise, medium and small businesses, LeadSquared can scale down as easily as it can scale up. Powerful marketing and sales analytics help organizations stay on top of their business.

Education

Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, CMR Institute Of Technology

BBM, Business Management - Marketing, Management, IBMR Business School