Headline

MSc International Business (UEL, London) | Certified in Google Data Analytics

About

Bangalore-based business graduate (MSc International Business, London) with Google Certifications in Data Analytics and Project Management. Experienced in client operations, workflow standardization, and cross-functional execution across UK retail and fitness sectors. Proven track record of exceeding performance KPIs by standardizing outreach workflows, building client rapport, and executing multi-channel promotional campaigns with marketing. Skilled in streamlining operational processes using Advanced Excel, process mapping, and spreadsheet analysis. Strong background in stakeholder communication, timeline tracking, and escalation resolution; actively seeking full-time Business Analyst, Project Coordinator, or Operations Analyst roles in Bangalore (roshanjoseph.work@gmail.com).

Location

Bengaluru

AI stack

gemini

meta

metaai

openai

ChatGPT

Microsoft Copilot

Work experience

Sales Advisor at Gold's Gym, Jun 2024 - Nov 2024 · 6 mos, Greater London, England, United Kingdom, Key Responsibilities: • Proactively engaged with potential and existing members to understand their fitness goals and recommend suitable membership options. • Conducted gym tours and consultations, showcasing Gold’s Gym’s facilities, classes, and personal training packages. • Managed inbound and outbound sales calls, follow-ups, and lead generation using CRM tools. • Worked closely with the marketing team on local outreach campaigns and special promotions to increase foot traffic and brand awareness. • Handled front-of-house duties, including membership sign-ups, cancellations, and inquiries, while maintaining a professional and friendly environment. Key Achievements: • Consistently met and exceeded monthly sales KPIs, contributing to a 15% increase in membership sign-ups over a 6-month period. • Recognized by management for top performance based on sales volume and conversion rate. • Improved lead conversion by optimizing follow-up strategies and providing tailored fitness solutions.

Retail Sales Assistant at Magic Memories, Apr 2024 - May 2024 · 2 mos, City Of London, England, United Kingdom, Key Responsibilities: • Delivered outstanding customer service by assisting visitors with selecting and purchasing personalized photo products, including prints, keepsakes, and digital packages. • Managed photo sales, providing guidance on product options and upselling to enhance the customer experience. • Operated the point-of-sale system, processing transactions, handling cash, and maintaining accurate records of sales. • Ensured the retail area was visually appealing and organized, maintaining stock levels and adhering to store merchandising standards. • Collaborated with team members to exceed daily and weekly sales targets, contributing to the overall success of the retail store. Key Achievements: • Consistently met and surpassed sales targets, especially during peak seasons. • Recognized for delivering outstanding customer experiences and maintaining a high level of product knowledge. • Improved sales conversion rates through effective upselling techniques, particularly on high-margin products.

Education

MSc, International Business Management, University of East London

Bachelor of Arts - BA, Economics, University of Kerala