---
title: "Roopalli Bajaj - SAP AMS Project Manager in Bengaluru | Tal"
description: "Meet Roopalli Bajaj, SAP Lead @ Tech Mahindra | ICX -CDC & Commerce| PMO | Project Manager | Service Delivery Manager| Customer Success | Project Delivery| Prince2 certified| Agile|Certified Scrum Master based in Bengaluru. AI stack includes claude and deepseek."
image: "https://tal.club/meet/roopali-bajaj/share-image"
---

# Roopalli Bajaj on Tal

## Headline

SAP Lead @ Tech Mahindra \| ICX \-CDC & Commerce\| PMO \| Project Manager \| Service Delivery Manager\| Customer Success \| Project Delivery\| Prince2 certified\| Agile\|Certified Scrum Master

## About

Senior Project Manager \| PRINCE2® \| Expert in Leading Cross\-Functional Teams to Deliver Growth & Efficiency Certified Professional Scrum master and PRINCE2® certified Project Management Leader with over a decade of experience delivering complex, high\-value projects on time and within budget\. I bridge the gap between strategy and execution, empowering cross\-functional teams to achieve commercial objectives and drive operational excellence in dynamic environments\. What I deliver: Strategic Project Execution: Leading end\-to\-end delivery of programs that directly contribute to top\-line growth and market expansion\. Improved Efficiency: Designing and implementing project frameworks that optimize processes, reduce costs, and accelerate go\-to\-market timelines\. Proactive Risk Mitigation: Utilizing robust RAID management to foresee challenges, protect project value, and ensure seamless delivery\. Strong Stakeholder Alignment: Building consensus and maintaining clear communication with executives and technical teams to ensure project success\.

## Location

Bengaluru

## AI stack

claude

deepseek

## Work experience

SAP AMS Project Manager at Tech Mahindra, May 2026 \- Present · 5 mos, Greater Bengaluru Area, Managed SAP service delivery, AMS, and project execution across ECC and S/4HANA landscapes\. • Led large teams through implementations, rollouts, support operations, and escalations\. • Drove SLA adherence, process improvements, automation, and stakeholder coordination\. • Supported enterprise SAP environments including S/4HANA, RISE, SAP BTP, and multiple SAP modules\.

ICX SAP Suppor Manager at Tech Mahindra, Jul 2025 \- Jul 2026 · 1 yr 1 mo, On\-site, As an SAP Support Manager for Customer Experience \(ICX\), I lead a dedicated team ensuring the stability, performance, and continuous improvement of critical commerce and CDC platforms\. My core responsibilities include: End\-to\-End Support Leadership: Managing the 24/7 support and maintenance for the SAP Customer Experience \(CX\) suite, specifically focusing on Commerce and CDC SLA & Operational Performance Management: Defining, monitoring, and reporting on Service Level Agreements \(SLAs\) and Key Performance Indicators \(KPIs\) to ensure exceptional system availability, incident resolution times, and service quality\. Cross\-Functional Team Management: Leading, mentoring, and developing a high\-performing technical support team comprising functional and technical consultants, fostering a culture of collaboration and continuous learning\. Incident & Problem Management: Overseeing the major incident management process from initial ticket logging to resolution, conducting root cause analysis \(RCA\), and implementing permanent fixes to prevent recurrence\. Stakeholder Engagement: Acting as the primary point of contact for business stakeholders, managing expectations, and providing transparent communication on system status, major issues, and project impacts\. Change & Release Management: Governing the change request process for the SAP CX landscape, ensuring all enhancements and fixes are deployed seamlessly with minimal disruption to live operations\. Continuous Improvement: Driving initiatives to optimize support processes, automate repetitive tasks, and enhance system reliability and performance based on data\-driven insights from ticket analysis\.

Project Manager at Crocs, Jun 2023 \- Dec 2024 · 1 yr 7 mos, India

Net Connect Global as Project Manager/PMO at NetConnectGlobal, Dec 2021 \- Feb 2023 · 1 yr 3 mos, Delhi, India, • Managing the program team to track the roadmap of the project • Collaborates with cross – Functional teams to ensure timely delivery of projects within the program • Maintain formal project tracking utilization various tools and proactively communications, • Manages and resolve project issues and risk • Maintaining of RAID Logs • Creating Executive dashboard for senior leadership\. • Communication project status, progress on deliverables and risk issues to stakeholders and leadership in timely manner\. • Managing the communication and execution of solution hand\-over to service delivery technology and other team members at designated milestones • Create and lead templates for program execution and program knowledge repository • Risk, Issues, planning identification and resolution

Senior Consultant at National Institute for Smart government \(NISG\), Delhi, Apr 2021 \- Oct 2021 · 7 mos, Delhi, India, • Business requirement gathering and process mapping into SAP\. It is followed by Design Validation document preparation and signoff\. • Preparing Project plan to track the status\. • Arranging weekly review call with the stakeholder and partners and update them with the status\. • Managing PAN India Data • Coordinating with cross functional team to update the status\. • Creating Data for Pradhan Mantri Yojana • Uploading the Data into the DOT dashboard • Preparing the PPT for the govt tender meetings • Creating MOM and validation

Project Manager at Fastlane Automotive, Sep 2020 \- Mar 2021 · 7 mos, India, • Team management\- managing team to 5\-6 people\. • Coordinating with cross functional team like business and operational • Data Research project using Python and OCR\. • Leading a development project from delivery perspective for JAVA Technology • Closely monitoring the risk management at program level\. • Knowledge of working on project management tools like, JIRA, Confluence\. • Managing Stakeholder management\. • Preparing Executive Dashboard for senior management in UK\. • Arranging stand\-up calls among the team\. • Automotive Software deployment at client side\. • Escalation handling\.

## Education

Master of Business Administration \- MBA, Information Technology, IMT Business School Ghaziabad

BSC \(it\), Information Technology, National Institute of Information Technology

[View the original profile](https://tal.club/meet/roopali-bajaj)

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