Headline

SAP Lead @ Tech Mahindra | ICX -CDC & Commerce| PMO | Project Manager | Service Delivery Manager| Customer Success | Project Delivery| Prince2 certified| Agile|Certified Scrum Master

About

Senior Project Manager | PRINCE2® | Expert in Leading Cross-Functional Teams to Deliver Growth & Efficiency Certified Professional Scrum master and PRINCE2® certified Project Management Leader with over a decade of experience delivering complex, high-value projects on time and within budget. I bridge the gap between strategy and execution, empowering cross-functional teams to achieve commercial objectives and drive operational excellence in dynamic environments. What I deliver: Strategic Project Execution: Leading end-to-end delivery of programs that directly contribute to top-line growth and market expansion. Improved Efficiency: Designing and implementing project frameworks that optimize processes, reduce costs, and accelerate go-to-market timelines. Proactive Risk Mitigation: Utilizing robust RAID management to foresee challenges, protect project value, and ensure seamless delivery. Strong Stakeholder Alignment: Building consensus and maintaining clear communication with executives and technical teams to ensure project success.

Location

Bengaluru

AI stack

claude

deepseek

Work experience

SAP AMS Project Manager at Tech Mahindra, May 2026 - Present · 5 mos, Greater Bengaluru Area, Managed SAP service delivery, AMS, and project execution across ECC and S/4HANA landscapes. • Led large teams through implementations, rollouts, support operations, and escalations. • Drove SLA adherence, process improvements, automation, and stakeholder coordination. • Supported enterprise SAP environments including S/4HANA, RISE, SAP BTP, and multiple SAP modules.

ICX SAP Suppor Manager at Tech Mahindra, Jul 2025 - Jul 2026 · 1 yr 1 mo, On-site, As an SAP Support Manager for Customer Experience (ICX), I lead a dedicated team ensuring the stability, performance, and continuous improvement of critical commerce and CDC platforms. My core responsibilities include: End-to-End Support Leadership: Managing the 24/7 support and maintenance for the SAP Customer Experience (CX) suite, specifically focusing on Commerce and CDC SLA & Operational Performance Management: Defining, monitoring, and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure exceptional system availability, incident resolution times, and service quality. Cross-Functional Team Management: Leading, mentoring, and developing a high-performing technical support team comprising functional and technical consultants, fostering a culture of collaboration and continuous learning. Incident & Problem Management: Overseeing the major incident management process from initial ticket logging to resolution, conducting root cause analysis (RCA), and implementing permanent fixes to prevent recurrence. Stakeholder Engagement: Acting as the primary point of contact for business stakeholders, managing expectations, and providing transparent communication on system status, major issues, and project impacts. Change & Release Management: Governing the change request process for the SAP CX landscape, ensuring all enhancements and fixes are deployed seamlessly with minimal disruption to live operations. Continuous Improvement: Driving initiatives to optimize support processes, automate repetitive tasks, and enhance system reliability and performance based on data-driven insights from ticket analysis.

Project Manager at Crocs, Jun 2023 - Dec 2024 · 1 yr 7 mos, India

Net Connect Global as Project Manager/PMO at NetConnectGlobal, Dec 2021 - Feb 2023 · 1 yr 3 mos, Delhi, India, • Managing the program team to track the roadmap of the project • Collaborates with cross – Functional teams to ensure timely delivery of projects within the program • Maintain formal project tracking utilization various tools and proactively communications, • Manages and resolve project issues and risk • Maintaining of RAID Logs • Creating Executive dashboard for senior leadership. • Communication project status, progress on deliverables and risk issues to stakeholders and leadership in timely manner. • Managing the communication and execution of solution hand-over to service delivery technology and other team members at designated milestones • Create and lead templates for program execution and program knowledge repository • Risk, Issues, planning identification and resolution

Senior Consultant at National Institute for Smart government (NISG), Delhi, Apr 2021 - Oct 2021 · 7 mos, Delhi, India, • Business requirement gathering and process mapping into SAP. It is followed by Design Validation document preparation and signoff. • Preparing Project plan to track the status. • Arranging weekly review call with the stakeholder and partners and update them with the status. • Managing PAN India Data • Coordinating with cross functional team to update the status. • Creating Data for Pradhan Mantri Yojana • Uploading the Data into the DOT dashboard • Preparing the PPT for the govt tender meetings • Creating MOM and validation

Project Manager at Fastlane Automotive, Sep 2020 - Mar 2021 · 7 mos, India, • Team management- managing team to 5-6 people. • Coordinating with cross functional team like business and operational • Data Research project using Python and OCR. • Leading a development project from delivery perspective for JAVA Technology • Closely monitoring the risk management at program level. • Knowledge of working on project management tools like, JIRA, Confluence. • Managing Stakeholder management. • Preparing Executive Dashboard for senior management in UK. • Arranging stand-up calls among the team. • Automotive Software deployment at client side. • Escalation handling.

Education

Master of Business Administration - MBA, Information Technology, IMT Business School Ghaziabad

BSC (it), Information Technology, National Institute of Information Technology