---
title: "Ronjone G. - Product Director in Bengaluru | Tal"
description: "Meet Ronjone G., Product Director, CX & Revenue Operations Leader| VoCs | AI/ML predictive Churn | $50M+ Portfolio | 92% Retention (Churn risk customers)| Post-Sales Growth & Lifecycle Strategy | IIM Kozhikode based in Bengaluru. AI stack includes claude code, codex, and elevenlabs."
image: "https://tal.club/meet/ronjone-ghosh/share-image"
---

# Ronjone G\. on Tal

## Headline

Product Director, CX & Revenue Operations Leader\| VoCs \| AI/ML predictive Churn \| $50M\+ Portfolio \| 92% Retention \(Churn risk customers\)\| Post\-Sales Growth & Lifecycle Strategy \| IIM Kozhikode

## About

Product, CX & Revenue Operations leader \(10\+ yrs\) driving retention, expansion, and EBITDA impact\. $50M\+ portfolio \| 92% retention Built and scaled post\-sales revenue engines through lifecycle strategy, operating models, and automation\. Strengths: Retention & expansion \| Customer lifecycle \| Automation \| Cross\-functional leadership Executive MBA \(IIM Kozhikode\) \| Mentor \| Be My Eyes volunteer Open to CX / Customer Success / Revenue leadership roles

## Location

Bengaluru

## AI stack

claude code

codex

elevenlabs

midjourney

replit

Supabase

## Work experience

Product Director at tellmystory\.ai, Sep 2026 \- Present · 2 mos, Remote, \- Own product strategy and roadmap, partnering with the founder to shape product vision, prioritise initiatives, and define release scope\. \- Drive engineering delivery through clear priorities, stakeholder alignment, dependency management, and milestone tracking\. \- Translate business objectives and customer insights into actionable product requirements, user journeys, and acceptance criteria\. \- Drive hands\-on product testing across development, alpha, and beta phases, diagnosing functional issues, implementing targeted fixes, and validating changes to strengthen product stability and usability\. \- Lead user acceptance testing and release readiness, prioritising defects, assessing acceptance criteria, and providing Go/No\-Go recommendations\. \- Guide early customer onboarding, identify friction across the user journey, and turn feedback into prioritised product improvements\.

Independent Consultant – Product Director at Self\-Employed, Mar 2026 \- Present · 8 mos, Remote, \- Supporting confidential advisory work across market\-entry research and IT/customer\-operations consulting\. \- Built market\-entry and commercial\-readiness frameworks covering channel/distributor planning, portfolio positioning, audit preparation, and GTM messaging\. \- Created customer\-operations audit frameworks across VoC governance, retention signals, KPI cadence, escalation workflows, renewal\-risk visibility, and lifecycle operating rhythm\. \- Developed service\-positioning, website\-content, and enquiry\-readiness collateral for early\-stage advisory conversations\.

Program Director \- VoC \(Voice of the Customers\) at Momentive Software, Jan 2024 \- Mar 2026 · 2 yrs 3 mos, Pune District, • Own end\-to\-end VoC program across all 21 global brands, unifying customer feedback into a single enterprise framework\. • Collaborated with the COO to strategize and unify all brands into a single Customer Success organization from scratch\. • Designed a data\-to\-action flow: ensured Sales captured critical client data points → built a CSM playbook to operationalize them → created the Heal Desk program \(from scratch\) with automation & predictive analytics → enabled proactive churn detection and executed escalation plan & retention strategies that improved retention by 17%\. • Boosted post\-recovery NPS by 20–30 points: Driving measurable improvements in customer loyalty and EBITDA impact\. • Amplified promoter engagement by 48%\+: Developed Global escalation program, secured referrals, RACI charts, case studies, and insights through timely customer interactions\. • Delivered $300k\+ annual savings by revamping feedback operations and streamlining procurement processes\. • Developed retention strategies leveraging promoter engagement, referrals, case studies, and detractor recovery\. • Built executive\-ready VoC dashboards to inform ELT/SLT decisions with customer sentiment analytics\. • Designed Salesforce automation workflows and decision logic enabling proactive churn detection and structured retention execution\.

President \- P\.R\.I\.D\.E ERG at Khoros, Oct 2022 \- Jan 2024 · 1 yr 4 mos, Bengaluru, Karnataka, India, \- Schedule, organize, publicize, and facilitate membership meetings\. \- Support members in the development of the ERG mission by helping to organize member teams and coordinating work between member teams\. \- Work closely with the DEI Team\. \- Officially represent the ERG within Khoros\.

Manager, Customer Success at Khoros, Jan 2022 \- Jan 2024 · 2 yrs 1 mo, Bangalore Urban

Manager \- Customer Operations at Khoros, Jan 2022 \- Jun 2023 · 1 yr 6 mos, • PROGRAM RETENTION\- Managing Multiple programs\(Program Operations, Retention, HDTeam\) • Lead and manage a talented and diverse group of program managers, strategy analysts and Customer Success Managers\. • Deliver high\-quality scalable systems in a timely and cost\-effective manner\. • Monitor throughout the day to ensure SLAs are being met • Retain, lead and mentor engineering talent to build a cohesive and powerful team\. Technically be well\-informed in the areas that the team is working in and guide the team to successfully implement the functionality\. • Represent the organization well by interacting in a professional, courteous and positive manner with all clients\. HEAL DESK PROGRAMS • Responsible for leading and managing teams who effectively support Khoros customers by providing exceptional day\-to\-day service inclusive of community engagement, analytics, content strategy and cultural relevance expertise • Manage Multiple programs\(Program Operations, Retention, HDTeam, Migrations\)\. • Work with the Strategic Services Operations team to help manage and direct business vision and operational excellence for Khoros Strategic Services\. DCC\-Enhancement Requests & UA Migrations • Handling DCC\-Enhancement Requests & UAM\(Unified Access Migration\)\. Incharge of handling six product range \(Marketing & CARE\) from scratch to end\. • End\-to\-end management of all projects\. Lead, drove, facilitated, and chaired all investigation activities, meetings\. • Perform root cause analysis using industry standard ITIL practices Responsible for both product strategy and product marketing\. • This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products\. • Form collaborative action plans with specific actions, roles, and deadlines, and ensure these are completed\.

Lead Vocalist at WINGZ OF VAYRAAG, Nov 2009 \- Jan 2024 · 14 yrs 3 mos, India, Vedic Death Metal Band Performed over 145\+ gigs all over India\. 5 piece band Own Compositions

## Education

Executive MBA, Business Administration and Management, General, Indian Institute of Management, Kozhikode

Bachelor of Engineering \(B\.E\.\), Computer Science, Dimat

[View the original profile](https://tal.club/meet/ronjone-ghosh)

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