Ronak R. profile photo 1 on Tal

Ronak R.

Solutions Architect and Quality Engineering Advocate

Pflugerville

9+ years of work experience

Tricentis
Dec 20214 yrs 7 mosPresent

Nacogdoches, Texas, United States

Sealights (a Tricentis Company) July 2024 - Present Sealights Dec 2021 - July 2024 Professional Services Engineers at SeaLights are very technical, have a great understanding of the CI/CD process and the testing universe. Also, they are passionate about customers, eager to give them the maximum value, and have excellent communication skills with both customers and team members. - Responsible for onboarding customers - Training users concentrating on meeting their use case while increasing usage - Quick Troubleshooting / Enhancement Request intake. Concentrate on identifying root cause and communicating all info needed to expedite resolution. - Sole Technical POC with accounts I manage.
Quali
Jul 20216 mosDec 2021

Remote

Bootstrapping new product community ecosystem so this is a technical role that leverages all my past customer facing experience (Yes DevRel, Community and also Customer Success Eng, Professional Services Eng, Implementation Eng and Support Eng) as well as my technical experience (DevOps Eng, Cloud Eng, Unix/Linux Sys Admin, CICD Eng). - Create technical content demonstrating how to incorporate solution into existing CICD pipeline. - Technical ability and troubleshooting are table-stakes, the work is understanding customer problem and together forging a path to CICD that is possible to remain competitive. - Best way to guard ARR is to be working towards net new ARR.
Liquibase
Apr 20213 mosJun 2021

Remote

- Escalate and handle Sev1/Sev2 issues and manage customer expectations for time to resolution - Answer questions and offer support where the Liquibase community posts questions (such as our forum, Stackoverflow, and Reddit) - Ensure that tickets receive a response in a timely manner - Onboard new customers assisting with license management, welcome letters, and kick-off calls - Improve processes and optimize our usage of support tools - Monitor the dashboard that tracks SLAs and support metrics and report weekly to management team on the most important metrics
Liquibase
Jan 20201 yr 4 mosApr 2021

Austin, Texas Area

Developer Advocate / Community Builder - I serve the Liquibase community - Responsible for community submitted PRs, support, process, hand off to Engineering and closing loop with contributor - Ditto for Liquibase Issues and support Questions - Migrated old zoho forum to Discourse - this created a forum friendlier to what our community needed to foster help. Usage has increased while the strict Q&A format of StackOverflow has decreased. - Created a community area for real time chat (Discord Based) for those users more at ease on chat/video - Helped get Support Contributors engaged and recognized in our Liquibase Community Recognition Program. - Create Persona and Community Engagement plans to deliver what's important to the Liquibase Community. We understand that our community is not only international but from diverse professional and personal backgrounds. - Nurturing a nascent community in hopes of operationalizing and handing off this job to the community - Created search queries and then automate gathering Liquibase mentions from Twitter, Reddit, StackOverflow, Github, and Brand24 to make sure we are listening when the community speaks. Curious about people and how to help others in general, but in this role I focus on how to make users successful using Liquibase. I don't know everything, but I know where to get help and consider the community's trust in me sacred.
Liquibase
Nov 20172 yrs 3 mosJan 2020

Austin, Texas, United States

Datical provides disruptive Database change management / automation technology in the rapidly growing DevOps market. - Performs technical implementations and training with Datical clients. - Integrate Datical Solution into existing CI/CD Infrastructure. This requires broad DevOps knowledge: -- Source Control Management -- Automation Platforms (Jenkins, UBuild, TeamForge, UDeploy, XL Deploy, BMC BladeLogic, Azure DevOps Build custom...) -- DB Platforms (Oracle, MSSQL, Posgres, DB2) -- DB Tools - Oracle Flashback, Delphix
Digital Turbine
Aug 20174 mosNov 2017

Austin, Texas Area

As a Cloud Engineer, I work with diverse technologies to build tools and automation that eliminate manual operations and craft repeatable processes, thereby maintaining a highly available server infrastructure for deploying instances, managing configuration changes, health monitoring, and system tuning. A mix of engineering and operations role with strong customer focus for a global, world-class mobile app advertising business operating 24x7x365. Responsible for: * Day-to-day operational support for Windows and Linux hosts and their services, monitoring, troubleshooting and resolving problems * Collaborating with DevOps and ITOps engineers to improve the platform. * Responsible for documenting JIRA tickets and projects, along with establishing best operating practices.
Cprime, Inc
20143 yrs 7 mosJul 2017

Austin, Texas Metropolitan Area

Partner with cPrime (a Atlassian Platinum Expert & Jenkins Platinum partner) Atlassian Expert qualified in use, admistration, planning of the full Atlassian suite. Examples include: - Developing JIRA workflows from scratch - Extending add-ons, like my work on Whoslookin plugin - Integrating JIRA, Crucible, Stash and Confluence together - Monitoring of system for environments where the toolset is biz critical - Use Puppet and Salt for Configuration Enforcement - Use Elastic Bamboo backed by AWS to make scalable build / deploy farm. - Migrations from and to On-Demand - Upgrades - User Directory management - Confluence Support Engineer for Atlassian

Education

University of Houston

BS, Computer Science

University of Houston

19946 yrs2000
University of Houston

Bachelor of Science - BS, Mathematics

University of Houston

19946 yrs2000

Join Ronak and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Ronak R. on Tal

Headline

Solutions Architect and Quality Engineering Advocate

About

Plays well with others. Good hygiene, average at everything else.

Location

Pflugerville

Work experience

Senior Professional Services Consultant at Tricentis, Dec 2021 - Present · 4 yrs 7 mos, Nacogdoches, Texas, United States, Sealights (a Tricentis Company) July 2024 - Present Sealights Dec 2021 - July 2024 Professional Services Engineers at SeaLights are very technical, have a great understanding of the CI/CD process and the testing universe. Also, they are passionate about customers, eager to give them the maximum value, and have excellent communication skills with both customers and team members. - Responsible for onboarding customers - Training users concentrating on meeting their use case while increasing usage - Quick Troubleshooting / Enhancement Request intake. Concentrate on identifying root cause and communicating all info needed to expedite resolution. - Sole Technical POC with accounts I manage.

Developer Relations and Community Manager at Quali, Jul 2021 - Dec 2021 · 6 mos, Remote, Bootstrapping new product community ecosystem so this is a technical role that leverages all my past customer facing experience (Yes DevRel, Community and also Customer Success Eng, Professional Services Eng, Implementation Eng and Support Eng) as well as my technical experience (DevOps Eng, Cloud Eng, Unix/Linux Sys Admin, CICD Eng). - Create technical content demonstrating how to incorporate solution into existing CICD pipeline. - Technical ability and troubleshooting are table-stakes, the work is understanding customer problem and together forging a path to CICD that is possible to remain competitive. - Best way to guard ARR is to be working towards net new ARR.

Customer Support Manager at Liquibase, Apr 2021 - Jun 2021 · 3 mos, Remote, - Escalate and handle Sev1/Sev2 issues and manage customer expectations for time to resolution - Answer questions and offer support where the Liquibase community posts questions (such as our forum, Stackoverflow, and Reddit) - Ensure that tickets receive a response in a timely manner - Onboard new customers assisting with license management, welcome letters, and kick-off calls - Improve processes and optimize our usage of support tools - Monitor the dashboard that tracks SLAs and support metrics and report weekly to management team on the most important metrics

Developer Advocate at Liquibase, Jan 2020 - Apr 2021 · 1 yr 4 mos, Austin, Texas Area, Developer Advocate / Community Builder - I serve the Liquibase community - Responsible for community submitted PRs, support, process, hand off to Engineering and closing loop with contributor - Ditto for Liquibase Issues and support Questions - Migrated old zoho forum to Discourse - this created a forum friendlier to what our community needed to foster help. Usage has increased while the strict Q&A format of StackOverflow has decreased. - Created a community area for real time chat (Discord Based) for those users more at ease on chat/video - Helped get Support Contributors engaged and recognized in our Liquibase Community Recognition Program. - Create Persona and Community Engagement plans to deliver what's important to the Liquibase Community. We understand that our community is not only international but from diverse professional and personal backgrounds. - Nurturing a nascent community in hopes of operationalizing and handing off this job to the community - Created search queries and then automate gathering Liquibase mentions from Twitter, Reddit, StackOverflow, Github, and Brand24 to make sure we are listening when the community speaks. Curious about people and how to help others in general, but in this role I focus on how to make users successful using Liquibase. I don't know everything, but I know where to get help and consider the community's trust in me sacred.

DevOps Profession Services Engineer at Liquibase, Nov 2017 - Jan 2020 · 2 yrs 3 mos, Austin, Texas, United States, Datical provides disruptive Database change management / automation technology in the rapidly growing DevOps market. - Performs technical implementations and training with Datical clients. - Integrate Datical Solution into existing CI/CD Infrastructure. This requires broad DevOps knowledge: -- Source Control Management -- Automation Platforms (Jenkins, UBuild, TeamForge, UDeploy, XL Deploy, BMC BladeLogic, Azure DevOps Build custom...) -- DB Platforms (Oracle, MSSQL, Posgres, DB2) -- DB Tools - Oracle Flashback, Delphix

Cloud Engineer at Digital Turbine, Aug 2017 - Nov 2017 · 4 mos, Austin, Texas Area, As a Cloud Engineer, I work with diverse technologies to build tools and automation that eliminate manual operations and craft repeatable processes, thereby maintaining a highly available server infrastructure for deploying instances, managing configuration changes, health monitoring, and system tuning. A mix of engineering and operations role with strong customer focus for a global, world-class mobile app advertising business operating 24x7x365. Responsible for: * Day-to-day operational support for Windows and Linux hosts and their services, monitoring, troubleshooting and resolving problems * Collaborating with DevOps and ITOps engineers to improve the platform. * Responsible for documenting JIRA tickets and projects, along with establishing best operating practices.

Sr. Atlassian Solutions Architect at Cprime, Inc, 2014 - Jul 2017 · 3 yrs 7 mos, Austin, Texas Metropolitan Area, Partner with cPrime (a Atlassian Platinum Expert & Jenkins Platinum partner) Atlassian Expert qualified in use, admistration, planning of the full Atlassian suite. Examples include: - Developing JIRA workflows from scratch - Extending add-ons, like my work on Whoslookin plugin - Integrating JIRA, Crucible, Stash and Confluence together - Monitoring of system for environments where the toolset is biz critical - Use Puppet and Salt for Configuration Enforcement - Use Elastic Bamboo backed by AWS to make scalable build / deploy farm. - Migrations from and to On-Demand - Upgrades - User Directory management - Confluence Support Engineer for Atlassian

Education

BS, Computer Science, University of Houston

Bachelor of Science - BS, Mathematics, University of Houston