Headline

Assistant Manager, Accounts Payable @ Genpact ✦ Data Analysis ✦ Escalation Management ✦ P2P Operations ✦ Power BI & Analytics Specialist ✦ 8+ Years Exp ✦ Insight-Driven Dashboard Creator ✦ Process Excellence Champion

About

✔ Experienced and result-driven Assistant Manager – Accounts Payable at Genpact, with 8+ years of expertise across Procure-to-Pay (P2P) operations, data analysis, vendor reconciliation, escalation handling, and education marketing. ✔ I specialize in managing end-to-end AP operations, H2H payments across EMEA, NA & APAC regions, and delivering process excellence through automation and dashboard reporting. My strength lies in combining operational knowledge with analytical tools like Power BI, Tableau, SQL, and Excel, which helps leadership teams make informed, data-backed decisions. 🏆 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Recognized with Silver & Bronze awards for highest invoice processing accuracy. • Developed multiple custom dashboards (e.g., invoice-on-hold tracker, team productivity tracker) to streamline operations and reduce turnaround time. • Successfully led a 25-member team, improving performance through daily monitoring, SOP creation, and training. In addition to core AP responsibilities, I work closely with HR as an engagement catalyst, helping build a positive team environment through planning and executing engagement activities. ✔ Before Genpact, I led international academic conferences as an Operations Manager with Global Research & Development Services. From organizing events in Bangkok, Dubai, and Malaysia, to promoting events through digital channels and university portals, I developed strong project coordination and communication skills. ⌨ 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐓𝐨𝐨𝐥𝐬: Power BI | Tableau | Agile Scrum | SQL | CBAP | MS Excel | SAP | Oracle | Visio I'm passionate about process improvement, data visualization, and building high performing teams. I believe in learning, adapting, and solving real-world business problems through smart use of data and teamwork. 📢 Connect with me to get the detailed exposure in Procure-to Pay (P2P) operations, payments, invoice processing, vendor reconciliation, and education marketing. Seeking career advancement with an esteemed organization to leverage expertise in Procure-to-Pay operations, data-driven dashboard development, and cross-functional collaboration to optimize operational efficiency, elevate team performance, and drive meaningful contributions to global business success.

Location

Rajasthan

Work experience

Assistant Manager at GENPACT, Sep 2024 - Present · 1 yr 10 mos, Jaipur, Rajasthan, India, 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Global Manual Payment Operations: Managing end-to-end manual payment processing across multiple banking platforms (EMEA, NA, and APAC), ensuring accuracy, timeliness, security, and compliance with international financial protocols for high-value transactions. ❖ Accounts Payable Team Leadership: Supervising a team of 25 professionals by delegating daily tasks, monitoring performance, resolving escalations, and fostering a results-driven, SLA-aligned work culture that drives operational excellence. ❖ Power BI Dashboard Development: Designing and maintaining dynamic Power BI dashboards to present real-time data insights— including invoice volume, payment trends, exceptions & cycle status—shared weekly during client calls for improved decision-making. ❖ Processor Productivity and Resource Tracking: Creating detailed daily dashboards to track processor productivity, shift hours, break time, and task allocation, resulting in better resource management, enhanced accountability, and improved workforce planning. ❖ Client and Buyer Communication: Serving as a primary point of contact for global clients and buyers to resolve payment exceptions, address inquiries, and share timely updates—contributing to strong relationships and seamless service delivery. ❖ Process Improvement and Compliance Assurance: Identifying process inefficiencies, implementing workflow enhancements & ensuring strict adherence to regulatory compliance & audit readiness within accounts payable functions. ❖ HR Engagement and Retention Activities: Participating in the HR Retention and Engagement team by conceptualizing & organizing on-floor events including team-building activities and quarterly townhalls to boost morale and employee satisfaction. ❖ Helpdesk Operations and Query Resolution: Handling Helpdesk responsibilities by acting as a liaison between clients and suppliers, resolving issues related to payment delays, invoice holds, vendor setup problems.

Management Trainee at GENPACT, Jun 2023 - Present · 3 yrs 1 mo, Jaipur, Rajasthan, India, 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Host-to-Host and Manual Payment Handling: Managed high-volume Host-to-Host (H2H) and manual payment transactions across multiple banking platforms in the EMEA region, ensuring on-time execution, accuracy, and compliance with payment protocols. ❖ Client and Stakeholder Engagement: Handled regular communication with clients and buyers through calls and emails by resolving queries, managing escalations, and maintaining strong relationships for smooth financial operations. ❖ Process Documentation and SOP Creation: Drafted and standardized end-to-end Standard Operating Procedures (SOPs) and created detailed process maps, contributing to consistency in operations and supporting onboarding and training. ❖ Dashboard Design and Performance Reporting: Developed weekly dashboards using Power BI to present key operational metrics and payment insights during client calls, enabling data-driven decision making and performance tracking.

Accounts Payable Specialist at GENPACT, 2019 - 2024 · 5 yrs, Growth Path: Process Associate, Accounts Payable (2019-2021) | Process Developer, Accounts Payable (2021-2023) | Management Trainee, Accounts Payable (2023-2024) Host-to-Host and Manual Payment Handling: Managed high-volume Host-to-Host (H2H) and manual payment transactions across multiple banking platforms in the EMEA region, ensuring on-time execution, accuracy, and compliance with payment protocols. Client and Stakeholder Engagement: Handled regular communication with clients and buyers through calls and emails by resolving queries, managing escalations, and maintaining strong relationships for smooth financial operations. Process Documentation and SOP Creation: Drafted and standardized end-to-end Standard Operating Procedures (SOPs) and created detailed process maps, contributing to consistency in operations and supporting onboarding and training. Dashboard Design and Performance Reporting: Developed weekly dashboards using Power BI to present key operational metrics and payment insights during client calls, enabling data-driven decision-making and performance tracking. Invoice Auditing and Compliance Checks: Performed detailed audits of invoices to ensure accuracy, identify discrepancies, and maintain compliance with internal policies and external regulatory requirements across multiple geographies. ERP Systems and Reconciliation Activities: Worked extensively on Oracle and SAP for invoice processing and inventory reconciliation, including GRNI handling, which improved data accuracy and supported timely month-end closures. Team Support and Knowledge Transfer: Led daily huddles to discuss issues and share updates, and actively contributed to Knowledge Transfer Sessions (KTS), supporting new joiners through effective documentation and process mapping.

Operations Manager at Global Research & Development Services (GRDS), Dec 2017 - Jun 2019 · 1 yr 7 mos, 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Academic Content Quality & Compliance: Edited research papers to align with academic publishing standards, ensuring quality and credibility for journal submissions. ❖ Conference Planning & International Execution: Oversaw end-to end logistics and on-ground coordination for international conferences in Bangkok, Dubai, and Kuala Lumpur, ensuring seamless execution and participant satisfaction. ❖ Digital Presence & SEO Strategy: Created SEO-optimized event websites using WIX, promoted listings on multiple platforms, and executed digital marketing strategies to boost online visibility and participation. ❖ Stakeholder & Participant Engagement: Communicated with prospective attendees, coordinated with local teams, and managed university collaborations to enhance outreach and streamline registration processes. ❖ Team Training & Operational Reporting: Trained new team members on workflows and soft skills while providing daily updates on event progress and operational outcomes to leadership.

Operations Manager at Global Research & Development Services (rebranded as Eurasia Research), 2017 - 2019 · 2 yrs, Academic Content Quality & Compliance: Edited research papers to align with academic publishing standards, ensuring quality and credibility for journal submissions. Conference Planning & International Execution: Oversaw end-to-end logistics and on-ground coordination for international conferences in Bangkok, Dubai, and Kuala Lumpur, ensuring seamless execution and participant satisfaction. Digital Presence & SEO Strategy: Created SEO-optimized event websites using WIX, promoted listings on multiple platforms, and executed digital marketing strategies to boost online visibility and participation. Stakeholder & Participant Engagement: Communicated with prospective attendees, coordinated with local teams, and managed university collaborations to enhance outreach and streamline registration processes. Team Training & Operational Reporting: Trained new team members on workflows and soft skills while providing daily updates on event progress and operational outcomes to leadership.

Education

Master of Business Administration - MBA, Finance, General and International Business, IIS (Deemed to be) University- Formerly ICG

B.Com, Business/Commerce, General, IIS (Deemed to be) University- Formerly ICG