Headline

PMP® | Ex-Microsoft | 13YOE | Leading Transformation to Modern Workplace - Microsoft 365, Copilot Studio & Agents workflows, Azure, Cloud Security, AAD

About

My Role contains 3 parts: 1. Product and Feature Delivery -User stories converts to Project Problem statement and key deliverables and scope for MVP is defined and final project plan is created. -This involves Objective and Key Responsibilities distribution within the team (Including Me). I am technical person and work hand-in-hand with my Team. -Fail-fast ongoing feedback and vendor support team engagement for broken services and bugs within the product. 2. Stakeholders and Vendor management -This is ongoing engagement with our diverse customer base, suppliers and vendors & OEMs - Majorly involved Product and Feature reviews and management discussion - Working along with vendors and taking POC for Pilot testing from vendors and engaging with customers pilot team for regular feedback and advancing the Product release following AGILE methodologies. 3. Leading team of 8 great minds as I am also an M365 Engineering Lead - A diverse team that includes Project manager, Product Owner, Automation and Integration engineering engineers. My KRA: 1. Entra ID with AAD Sync 2. Exchange Online and Onprem as a co-existence infrastructure 3. Microsoft Teams 4. SharePoint Online and OneDrive 5. Microsoft Purview security and compliance, EDRM, DLP, Information Barrier and MRM 6. Desired State Configuration (DSC) automation with Azure DevOps 7. Azure IaaS I am a Microsoft Certified Professional for multiple M365 and Azure products.

Location

Bengaluru

AI stack

claude

cursor

gemini

github copilot

grok

Microsoft Copilot

Work experience

Associate Director at HSBC, Oct 2020 - Present · 6 y, Bengaluru, Karnataka, India, Microsoft 365 Engineering Lead

Cloud Security Service Engineer at Microsoft, Dec 2019 - Oct 2020 · 11 mos, India Development Center

Premier Engineer at Microsoft, Jun 2019 - Dec 2019 · 7 mos, • Assessing , analysis and Architecting large scale infrastructure • Cloud consultant for Premier clients for Office365, Intune, AD, Azure AD, ADFS and Azure • Design and Architecting Office365, Intune, AD, Azure AD, ADFS and Azure • Tier 3 Support for Office365 Messaging. • Day to day dealing with issues with Exchange, Office365, Skype for Business, ADFS, SSO, Active Directory SharePoint Online. • Performing heavy migration to cloud for Enterprise level clients for Microsoft. • Providing technical training and triages for new-bees and team members • Key member in knowledge sharing and triage delivery • Tier 3 level working on Legacy and modern Public Folder • Azure AD connect server and Identity issues • Analyzing and resolving the networking issues using tools like: NetMon, WireShark and Netsh capture. Helping resolve issues with Azure Express Route. • Proven track of technical leadership for internal team and customers

Escalation Engineer - Office365 Messaging at Microsoft, Jan 2015 - May 2019 · 4 y 4 mo, Bengaluru, • Design and Architecting Office365 and Azure • Tier 3 Support for Office365 Messaging. • Day to day dealing with issues with Exchange, Office365, Skype for Business, ADFS, SSO, Active Directory SharePoint Online. • Performing heavy migration to cloud for Enterprise level clients for Microsoft. • Providing technical training and triages for new-bees and team members • Key member in knowledge sharing and triage delivery • Tier 3 level working on Legacy and modern Public Folder • Azure AD connect server and Identity issues • Analyzing and resolving the networking issues using tools like: NetMon, WireShark and Netsh capture. Helping resolve issues with Azure Express Route. • Proven track of technical leadership for internal team and customers

Cloud operations engineer at eGain communications pvt ltd, Jul 2014 - Jan 2015 · 7 mos, Pune Area, India, • Monitoring of servers using inbuilt tool: “Groundwork” • Troubleshooting the issues identified in monitoring the servers. • Troubleshooting issues reported by customer for Java and SQL based product “eGain”. • Issues like: mail retriever, mail dispatcher, Chat agent assignment process, • Investigating the issues related to DB, IIS, MacAfee alerts in GW through logs generated and troubleshooting accordingly. • Handling basic troubleshooting related to DB viz. pulling details, updating details, etc to/from SQL (Standard or Enterprise edition) server. • Configuration and deployment of servers on cloud infrastructure: > DB server > File Server > Services Server > Application Server > Web server • Working as OTAM (Offline technical account manager) for dedicated customers. o Handling all issues related to the customer o Attending meeting with customer and discussing the issues. o Addressing any extra concerns of customers.

Technical support engineer at Convergys India service pvt ltd, Jul 2013 - Jul 2014 · 1 yr 1 mo, Pune, Responsibility in Office365: • Technical troubleshooting for Exchange Online. • Migration of User mailbox from Exchange, Hosted and non-Microsoft platform mailing solution to Office365. • Planning, creating and maintaining users on Office365, Local AD, Synced Users using MISClient. • Creating Outlook profile for the users on outlook/Mac outlook (outlook 2011). • Troubleshooting Outlook issues: 2007/2010/2013: (On-prem as well as hosted users) • Deployment and troubleshooting of Hybrid environment • Assigning License to the user for Exchange Online, Lync Online and SharePoint Online. • Managing roles and permissions in Office365 • Creating and troubleshooting mail retentions policy and discovery search to retrieve the emails/ mailboxes. • Administration and Trouble shooting of Office365. • Domain management and DNS records management. • Monitoring Service Health in Office365.

Education

Bachelor's degree, Information Technology, North Maharashtra University

Diploma in Engineering, Diploma in Information Technology, Bharti vidyapeeth institute of technology