Headline

Revolut | Ex-BCG | IIMB’24 (Director’s Merit List) | ESCP | NITC’19

About

Strategy & Operations Manager at Revolut with 5+ years of experience leading cross-functional teams, building AI/tech platforms, and driving growth across Fintech, Banking, Retail & Operations. Expertise spans product ownership, AI strategy, GTM, and process automation, turning data into high-impact P&L outcomes.

Location

Bengaluru

AI stack

claude code

claude

gemini

notebooklm

openai

ChatGPT

Work experience

Manager Strategy Operations at Revolut, Jun 2025 - Present · 1 yr 5 mos, Applied regression modeling on NPS vs. throughput to optimize agent chat concurrency | Boosted department NPS by 5pp Identified key friction drivers in chats via RCA and deployed de-escalation frameworks | Boosted department NPS by 2pp Designed targeted screen flows & friction loops for tiered transaction alerts | Saved $500K annually in fraud losses Deployed AI agents to automate RFI ticketing, information gathering, and simple cases to free ~25% human capacity Built ML model predicting Ombudsman escalation risk to trigger proactive refunds | Cut regulatory escalations by 50% Standardized SOPs and built an internal AI checklist and a decisioning tool for analysts | Improved quality scores by 7pp Deployed an AI agent for automated SAR evaluation & confidence-threshold routing | Cut workforce requirement by 20% Streamlined 50+ operational bottlenecks across core KYC/AML workflows | Improved process efficiency by 5 pp Designed & deployed 500+ SLA framework (QC, CRT, RRT) across 15 entities, achieved >97% SLA attainment consistently

Senior Associate at Boston Consulting Group (BCG), Jun 2024 - Jun 2025 · 1 yr 1 mo, India, AI Strategy, Operating Model & Global Capability Centre Productivity | Global Bank Prioritized 15 client-centric AI initiatives from 40 use cases via peer benchmarking for a $20B+ emerging-markets bank Evaluated $50M+ initiatives via feasibility matrix & sponsor engagement | Endorsed at Group MT to anchor AI roadmap Reimagined wealth RM role via GenAI co-pilot to free ~25% capacity for higher-value engagement | 5-10% net new AUM Digital HR Platform Transformation & AI Suite | Leading Indian Public Sector Bank Directed 16 engineers to launch a 14-tool HR tech suite for 80k employees | 90%+ adoption & 20L+ logins within 12m Built automated KPI engine mapping 7k+ metrics across 1.2k+ roles | Cut manual reporting effort by >40% Engineered automated appraisal system using PMS data to generate bank-wide ranks | Slashed review cycles by ~8 weeks Built succession planning engine mapping appraisal scores and role skill requirements | Boosted internal mobility by 15% Integrated AI training engine mapping performance gaps to custom modules | Boosted training completion rates by 30% Greenfield Plant Operations & Infrastructure | Global Mining Conglomerate Designed greenfield plant org structure for 1.8k+ workforce across 10 departments | Enabled full operational launch Established local vocational training programs for local skilled labor demand | $10M+ annual operational cost savings Managed procurement, logistics delivery, and installation for heavy machinery | Supported a $1.8B Phase II project scope Margin Optimization & Growth | Indian Hyper-Value eCom Platform Built quadratic regression discount model for 100+ verticals on a ₹6,000 Cr GMV base via ROI-led spend reallocation Reduced discount spend by 25% at constant GMV, improving event, BAU margins by 2%+, ₹75 Cr+ annualised savings Designed aggregator-led China sourcing model for 10 import-intensive verticals, sized at ₹30 Cr monthly incr. revenue

Consultant at Accenture Strategy & Consulting, Apr 2023 - Jun 2023 · 3 mos, Omnichannel commercial transformation | Global life sciences Player Designed & executed omnichannel commercial strategy across 15+ key markets | $120M+ incremental revenue uplift Implemented AI-driven "Next Best Action" engine for 8k+ field reps | 15% increase in HCP engagement

Decision Analytics Associate Consultant at ZS, Jul 2019 - Jun 2022 · 3 yrs, India, Business impact: • Spearheaded client engagement worth₹100Cr+, the team of 5+, designed 10+ clinical trials, pharma R&D • Delivered impact worth ₹10KCr, enabled contract timeline extension 8X, project revenue increased 6X • Pitched ₹30Cr project opportunity to a prospective client, awarded with contract, 3X growth potential Client Impact: • Revitalized failing clinical trial worth ₹1.4KCr, devised synthetic control arm, replaced placebo arm • Reduced live clinical trial length & size, ₹1KCr+ cost reduction, analyzed disease progression rates • Enhanced clinical trial recruitment rate by 40%, developed physicians referral network, 3K+ physicians Strategy: • Strategized launch of an existing drug in a new market worth ₹2KCr, established new indicator for CV risk • Devised growth strategy in 10+ countries, ₹4KCr drug, evaluated market potential, 5+ therapy areas • Developed target market strategies, ₹2KCr drug, assessed survival probabilities in all patient segments Leadership & Achievements: • Directed15+ immersion interviews & 50+ client meetings, managed 80+ stakeholders,10+ drug teams • Outstanding performer, top 1% of1K+ associates in India,2 out of3 appraisal cycles, Dec'20 & Dec'21 Positions of responsibilities: Engagement lead, ZS Associates, managed 10+ stakeholders,₹10KCr drug launch & development • Facilitator, ZS Associates, facilitated sessions on data analytics & real-world datasets, nurtured 100+ recruits • Campus Ambassador, NITC, 1 of 40+, top brand advocate, trained 120+ students on case studies, data analytics Awards & Achievements: • Co-author, poster presentation, COVID impact on healthcare utilization, 5th World HC Conference, Prague • Winners, 1/4 of 200+, case competition, business consulting talent development program Extracurriculars: • Lead organizer, ZS Cares CSR, designed & led 10+ events, women literacy,10K+ women impacted • Content creation, ZS Newsletters, business initiatives & analytics, 80+% growth in firm traffic

Education

Master of Business Administration - MBA, Indian Institute of Management Bangalore

Postgraduate Degree, Indian Institute of Management Bangalore