Headline

Programmer Analyst @ Cognizant || E.x CRM @ Nolar+ || 7X Salesforce Certified || Salesforce Developer

About

Results-driven Salesforce professional with 2+ years of experience in designing, configuring, and enhancing Salesforce solutions to support business operations. Currently working as a Programmer Analyst at Cognizant, I specialize in Service Cloud and Field Service Lightning (FSL), with expertise in work order management and service lifecycle processes.  I bring a strong combination of declarative and programmatic skills, including Salesforce Administration, Apex, Lightning Web Components (LWC), and REST API integrations. I have successfully automated business workflows using Flows, Process Builder, and validation rules, while also developing scalable custom solutions to meet complex business requirements.  My experience includes improving service tracking through insightful reports and dashboards, enhancing system performance, and ensuring secure data access through well-structured role hierarchies and sharing rules. I have also contributed to field service optimization by supporting scheduling, service territories, and troubleshooting FSL processes.  Beyond development, I actively collaborate in Agile environments, participate in end-to-end delivery cycles, and contribute to knowledge sharing initiatives, including leading training sessions for internal teams. Certified across multiple Salesforce domains—including Administrator, Platform Developer, and AI Associate—I am passionate about leveraging Salesforce technology to drive efficiency, improve user experience, and deliver impactful business solutions. In addition, I have worked as part of cross-functional teams supporting Zuora Billing and Revenue operations, collaborating with finance, operations, and technical stakeholders to ensure seamless subscription and revenue workflows. I have experience handling ServiceNow tickets in a Zuora support environment, including issue analysis, resolution, and coordination with relevant teams to maintain system stability and business continuity. I also have a keen interest in Product and Project Management, with a growing focus on understanding product lifecycles, stakeholder management, and delivering value-driven solutions aligned with business goals.

Location

Hyderabad

Work experience

Programmer Analyst at Cognizant, May 2024 - Present · 2 yrs 2 mos, Hyderabad, Telangana, India

Salesforce Intern at Cognizant, Dec 2023 - May 2024 · 6 mos, Chennai, Tamil Nadu, India

Client Relationship Manager at Nolar+, Nov 2022 - Jun 2024 · 1 yr 8 mos, Hyderabad, Telangana, India

Intern at Numel Solutions, Mar 2023 - Jun 2023 · 4 mos, Hyderabad, Telangana, India, intern at Numel Tech, a drone company, I gained valuable experience and knowledge in the exciting field of unmanned aerial vehicles. I had the opportunity to contribute to various projects and tasks related to drone development, testing, and implementation.

Education

Bachelor's degree, Mechanical Engineering, Guru Nanak Institutions(GNI)

Minor degree, AIML, JNTUH College of Engineering Hyderabad