Headline

Senior Service Desk & Environment Analyst | Windows Server · Active Directory · ITSM | ITIL · Azure · ISO 27001 Certified | 30% Efficiency Gain @ TCS | Ex-Concentrix | Certified Environment Analyst

About

TCS — Environment Analyst / Service Desk Engineer (Jun 2022 – Present) Managed environment health across Core Finance, Group Reporting, Actuarial & Finance Data domains Provided Tier II Windows Server support: AD, DNS, DHCP, GPO Coordinated releases & changes; participated in RCA and outage management Achieved 30% improvement in operational efficiency and 25% reduction in meeting downtime Ensured compliance with Confidential/Secret/Internal data classification standards Concentrix — Senior Content Compliance Specialist (Dec 2018 – Jan 2022) Led compliance audits and supervised team operations Handled legal compliance and process improvement initiatives HGS — Customer Success Manager (Jul 2017 – Jul 2018) Managed escalations and drove process improvement initiatives

Location

Greater Bengaluru Area

Work experience

Environment Analyst / Service Desk Engineer at Tata Consultancy Services, May 2022 - Present · 4 yrs 2 mos, Bengaluru, Within crisis negotiations units and use different high-tech approaches to make notations and record events from start to finish. Reconstructing an event, including the reasoning behind the decision making process.

Senior Content Reviewer at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, Dec 2018 - May 2023 · 4 yrs 6 mos, Bengaluru, Karnataka, India