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Rohit Varma

Compliance Manager @ Amazon Development Centre | Efficiency Optimization, Continuous Improvement

Bengaluru

10+ years of work experience

AMAZON DEVELOPMENT CENTRE
Jan 20242 yrs 11 mosPresent

Bengaluru, Karnataka, India

•Led and managed a span of 15 across Exceptions Management and Broker Management to support import operations across 5 global marketplaces (US, CA, SG, AU, IN), with a focus on team growth, performance, and engagement. •Built, coached, and mentored high-performing teams of 10 (Exceptions) and 5 (Broker Management) to handle ~10,000 exception cases and clear ~3,500 shipments worth ~$1.4B, ensuring customs compliance and avoiding penalties. •Directed cross-functional collaboration with 15+ stakeholders including Ops, Program, Customs Brokers, Legal, and internal teams to drive 2 global process standardization initiatives. •Championed process improvements by introducing and launching a new WBR (Weekly Business Review) pillar for import operations in GSRC. •Spearheaded change management initiatives such as automating India’s Broker Management using the Paragon tool (Internal Tool) , resulting in ~66% increased efficiency, and onboarding the Quality Auditing team to enhance delivery and accountability. •Implemented team scorecards, conducted daily huddles and monthly syncs, and ensured adherence to SLAs for TPH, Quality, and operational KPIs; proactively addressed escalations through data-driven analysis and trend reporting. •Empowered talent development by preparing promotion cases for two team members who successfully advanced to SME roles, and drove regular coaching, feedback, and career path conversations aligned with SMART goals. •Owned business-critical reporting for weekly, monthly, and quarterly reviews, ensuring leadership visibility into process health, escalations, and improvement opportunities. •Monitored team adherence to schedules, leave management, and productivity, ensuring resource optimization and operational continuity. •Collaborated with tech and process excellence teams to resolve defects, conduct root cause analysis, and scale solutions that delivered measurable impact across multiple teams and geographies.
AMAZON DEVELOPMENT CENTRE
Jul 20222 yrs 3 mosSep 2024

Bengaluru, Karnataka, India

AMAZON DEVELOPMENT CENTRE
Nov 20183 yrs 8 mosJun 2022

Bengaluru, Karnataka, India

Tesco Bengaluru
Mar 20162 yrs 9 mosNov 2018

Bengaluru, Karnataka, India

-Sending KPIs report on daily basis. -Validate cost dump file of suppliers regularly & sort all discrepancies. -Work on undercharges and overcharges invoices for all ROI suppliers. -Track Critical Path Status (CPS) for all ROI promotion on a weekly basis. -Work on price change request received from price team & debit notes raised by suppliers. -Track all price integrity issues on a weekly basis. -Work on weekly promotion reports and price establishment checks for the lines going on promotions. -Work on Supplier set up’s and supplier filings on a web form and mapping suppliers and buyers to their respective categories. -Stand upon all the process updates and inform/educate the admin teams on such new process updates. -Also, play the pivotal role of HSC Commercial Support o Point of contact between the IT team & Commercial team in regards to any concerns relating to system issue /any backend downstream issues respect to ORMS & ORPM. -Responsible for carrying out necessary validations & analysis and sort out the issue at 1st stage. -Meeting Productivity, Utilization, Turn Around Time & Quality Consistently.
Tesco
Mar 20162 yrs 9 mosNov 2018

•Generated and validated KPIs and critical business reports for ROI suppliers and internal teams, supporting commercial and pricing decisions. •Managed undercharge and overcharge invoices, cost validations, promotions, and pricing integrity across multiple categories. •Assisted communication with stakeholders and suppliers in ROI to resolve queries related to price changes, product setup, and promotions, ensuring seamless store operations. •Served as the single point of contact between IT and Commercial teams for ORMS/ORPM system and backend issues. •Handled initial validations and analysis to resolve concerns at the first level and reduce operational impact. •Led process documentation updates and ensured team alignment, driving consistency in execution and training.
Tesco
Mar 20162 yrs 9 mosNov 2018

Generated and validated KPIs and critical business reports for ROI suppliers and internal teams, supporting commercial and pricing decisions. Managed undercharge and overcharge invoices, cost validations, promotions, and pricing integrity across multiple categories. Assisted stakeholder and supplier communication in ROI to resolve queries related to price changes, product setup, and promotions. Served as SPOC between IT and Commercial teams for ORMS/ORPM system and backend issues, aiding timely resolution. Led process documentation updates and ensured team alignment, driving consistency in execution and training.

Rohit’s AI Stack

openai
openai

Education

GEMS B SCHOOL

Master of Business Administration, Marketing

GEMS B SCHOOL

20132 yrs2015

Intermediate

Sree Cauvery PU College, Bangalore

20082 yrs2010

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Headline

Compliance Manager @ Amazon Development Centre | Efficiency Optimization, Continuous Improvement

About

With over 7 years of experience in trade compliance and operations, my expertise lies in customs compliance, efficiency optimization, and continuous improvement. As Compliance Manager at Amazon Development Centre, I lead a team of 15 across Exceptions Management and Broker Management, enabling seamless import operations across five global marketplaces while ensuring adherence to regulatory requirements. At Amazon, I have contributed to global process standardization initiatives, mentored high-performing teams, and fostered collaboration with cross-functional stakeholders. My focus remains on driving operational efficiency, enhancing compliance processes, and empowering teams to deliver scalable, customer-centric solutions in the global trade domain.

Location

Bengaluru

AI stack

openai

Work experience

Compliance Manager at AMAZON DEVELOPMENT CENTRE, Jan 2024 - Present · 2 yrs 11 mos, Bengaluru, Karnataka, India, •Led and managed a span of 15 across Exceptions Management and Broker Management to support import operations across 5 global marketplaces (US, CA, SG, AU, IN), with a focus on team growth, performance, and engagement. •Built, coached, and mentored high-performing teams of 10 (Exceptions) and 5 (Broker Management) to handle ~10,000 exception cases and clear ~3,500 shipments worth ~$1.4B, ensuring customs compliance and avoiding penalties. •Directed cross-functional collaboration with 15+ stakeholders including Ops, Program, Customs Brokers, Legal, and internal teams to drive 2 global process standardization initiatives. •Championed process improvements by introducing and launching a new WBR (Weekly Business Review) pillar for import operations in GSRC. •Spearheaded change management initiatives such as automating India’s Broker Management using the Paragon tool (Internal Tool) , resulting in ~66% increased efficiency, and onboarding the Quality Auditing team to enhance delivery and accountability. •Implemented team scorecards, conducted daily huddles and monthly syncs, and ensured adherence to SLAs for TPH, Quality, and operational KPIs; proactively addressed escalations through data-driven analysis and trend reporting. •Empowered talent development by preparing promotion cases for two team members who successfully advanced to SME roles, and drove regular coaching, feedback, and career path conversations aligned with SMART goals. •Owned business-critical reporting for weekly, monthly, and quarterly reviews, ensuring leadership visibility into process health, escalations, and improvement opportunities. •Monitored team adherence to schedules, leave management, and productivity, ensuring resource optimization and operational continuity. •Collaborated with tech and process excellence teams to resolve defects, conduct root cause analysis, and scale solutions that delivered measurable impact across multiple teams and geographies.

Process Expert, Global Trade Services at AMAZON DEVELOPMENT CENTRE, Jul 2022 - Sep 2024 · 2 yrs 3 mos, Bengaluru, Karnataka, India

Senior Trade Compliance Analyst at AMAZON DEVELOPMENT CENTRE, Nov 2018 - Jun 2022 · 3 yrs 8 mos, Bengaluru, Karnataka, India

Senior Associate - Commercial Training Support Ireland at Tesco Bengaluru, Mar 2016 - Nov 2018 · 2 yrs 9 mos, Bengaluru, Karnataka, India, -Sending KPIs report on daily basis. -Validate cost dump file of suppliers regularly & sort all discrepancies. -Work on undercharges and overcharges invoices for all ROI suppliers. -Track Critical Path Status (CPS) for all ROI promotion on a weekly basis. -Work on price change request received from price team & debit notes raised by suppliers. -Track all price integrity issues on a weekly basis. -Work on weekly promotion reports and price establishment checks for the lines going on promotions. -Work on Supplier set up’s and supplier filings on a web form and mapping suppliers and buyers to their respective categories. -Stand upon all the process updates and inform/educate the admin teams on such new process updates. -Also, play the pivotal role of HSC Commercial Support o Point of contact between the IT team & Commercial team in regards to any concerns relating to system issue /any backend downstream issues respect to ORMS & ORPM. -Responsible for carrying out necessary validations & analysis and sort out the issue at 1st stage. -Meeting Productivity, Utilization, Turn Around Time & Quality Consistently.

Product Operations Associate at Tesco, Mar 2016 - Nov 2018 · 2 yrs 9 mos, •Generated and validated KPIs and critical business reports for ROI suppliers and internal teams, supporting commercial and pricing decisions. •Managed undercharge and overcharge invoices, cost validations, promotions, and pricing integrity across multiple categories. •Assisted communication with stakeholders and suppliers in ROI to resolve queries related to price changes, product setup, and promotions, ensuring seamless store operations. •Served as the single point of contact between IT and Commercial teams for ORMS/ORPM system and backend issues. •Handled initial validations and analysis to resolve concerns at the first level and reduce operational impact. •Led process documentation updates and ensured team alignment, driving consistency in execution and training.

Retail Operations Associate at Tesco, Mar 2016 - Nov 2018 · 2 yrs 9 mos, Generated and validated KPIs and critical business reports for ROI suppliers and internal teams, supporting commercial and pricing decisions. Managed undercharge and overcharge invoices, cost validations, promotions, and pricing integrity across multiple categories. Assisted stakeholder and supplier communication in ROI to resolve queries related to price changes, product setup, and promotions. Served as SPOC between IT and Commercial teams for ORMS/ORPM system and backend issues, aiding timely resolution. Led process documentation updates and ensured team alignment, driving consistency in execution and training.

Education

Master of Business Administration, Marketing, GEMS B SCHOOL

Intermediate, Sree Cauvery PU College, Bangalore