Headline

Product Manager || Business Transformation and Governance || XIMB’24

About

A Master of Business Administration graduate from XIM University, currently serving as an Assistant Product Manager at SMFG India Credit. Core competencies include loan processing, sales territory management, and report development. Academic and professional experiences have fostered proficiency in streamlining workflows, enabling efficient loan processing, and delivering impactful training programs. At SMFG India Credit, contributed to redesigning customer journey workflows and optimizing loan processing for various financial products. Collaborated with cross-functional teams to implement digital onboarding systems and improve operational efficiency across rural branches. Committed to fostering innovation and driving digital transformation to enhance customer and organizational success.

Location

Mumbai

AI stack

claude code

grok

Gumloop

HeyGen

Work experience

Product Manager at SMFG India Credit, May 2024 - Jul 2026 · 2 yrs 3 mos, Mumbai, Maharashtra, India, • Implemented an AI/ML-powered WhatsApp collections chatbot that recovered ₹2 Cr+ from rural customers and reduced physical visits through automated digital repayments. • Drove biometric e-KYC integration with the Sales App and Salesforce LOS, contributing to 80% business achievement and expanding rural customer acquisition; trained users across 800+ branches pan-India. • Led PI Planning and backlog refinement across 3 Agile teams and 10+ integrations, improving delivery predictability by 25%. • Achieved 90%+ PI Objective completion across 6 consecutive increments through backlog refinement, acceptance criteria, and scope management. • Translated Product, Credit, FCU, Operations, and Technology requirements into BRDs/PRDs for digital lending product enhancements. • Authored and managed Jira user stories for SFDC LOS, biometric e-KYC, PAN validation, and NetOff functionalities. • Designed customer process journeys, SOPs, and workflows across 5 lending products to enable STP and digital process optimization. • Validated end-to-end Sales App → SFDC CRM/LOS → FinnOne LMS journeys through functional testing, UAT, and pre-production checks, identifying integration gaps and automation opportunities. • Optimized dependency tracking in Jira Align and Azure DevOps, improving resolution speed by 30% across Guidewire integration teams. • Managed program risks across 3 major Guidewire releases, preventing bottlenecks and ensuring zero critical defect spillover into production. • Facilitated stakeholder reviews, solution walkthroughs, workflow validations, and audit discussions for LOS–LMS processes and controls. • Coordinated daily stand-ups, sprint reviews, and backlog refinement among business stakeholders, system integrators, and engineering teams.

Trainee at RBL Bank, Mar 2023 - Jun 2023 · 4 mos, India, • Conducted comprehensive market analysis of the used car loan industry, identifying trends and competitor strategies. • Analyzed creditworthiness of loan applicants through data-driven decision-making to mitigate credit risk. • Conducted 15 customer surveys and 30 dealer surveys to assess market perceptions and loan preferences. • Supported strategic decision-making with insights from market research and industry trend analysis at RBL Bank, Mumbai.

Insurance Advisor at Life Insurance Corporation of India - LIC, Mar 2022 - May 2022 · 3 mos, India, Managed relationships with 100+ clients, assessing economic wishes, resolving queries, supporting insurance product sales and retaining accurate statistics.

Education

Master of Business Administration, Rural Management, XIM University

Bachelor of Arts, ENGLISH LANGUAGE AND LITERATURE/LETTERS, Yashwantrao Chavan Maharashtra Open University