---
title: "Rohit Shirsagar - Product Support Engineer in Bengaluru | Tal"
description: "Meet Rohit Shirsagar, Product Support Engineer at Bluecore based in Bengaluru. AI stack includes claude."
image: "https://tal.club/meet/rohit-shirsagar/share-image"
---

# Rohit Shirsagar on Tal

## Headline

Product Support Engineer at Bluecore

## About

I have over 6\+ years of experience in delivering exceptional support and services \- Managing customer inquiries, leading teams, and implementing process improvements to enhance customer satisfaction\. Strong communication and problem\-solving skills, with a focus on building lasting relationships and driving customer loyalty\. Experienced in utilising CRM tools and data analytics to optimize support strategies and achieve service excellence\.

## Location

Bengaluru

## AI stack

claude

## Work experience

Product Support Engineer at Bluecore, May 2025 \- Apr 2026 · 1 yr, Noida, Uttar Pradesh, India, Bluecore is a multi\-channel personalization platform that gives retailers a competitive advantage in a digital\-first world\. Unlike systems built for mass marketing and a physical\-first world, Bluecore unifies shopper and product data in a single platform, and using easy\-to\-deploy predictive models, activates welcomed one\-to\-one experiences at the speed and scale of digital\. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere\.

Customer Support Engineer II at Conviva, Mar 2023 \- Jan 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, Conviva is the real\-time analytics platform that makes streaming data actionable\. Used by the world's largest streaming publishers, including 8 of the 10 largest global media companies with combined market caps exceeding half a trillion dollars\. Conviva pioneered and continues to define the standards for real\-time, cross\-screen, end\-to\-end streaming media intelligence\. Built for streaming video, the Conviva platform enables you to understand and act on experience, advertising, social, and content insights for every stream across every screen, every second\. \* Provided timely and effective support to customers regarding product usage, features, technical issues, configurations and troubleshooting to optimize their use of the product\. Diagnosed and resolved product\-related issues, collaborating with engineering, service and product teams\. \* Conducted quality analysis of product functionality and dashboard performance following maintenance and deployments\. \* Created and maintained comprehensive knowledge base articles and internal documentation to support customers and cross\-functional teams\. \* Collected and analysed customer feedback to drive product enhancements and improve user experience\. \* Participated in product testing and QA processes to ensure new features met technical standards and customer requirements\. \* Collaborated with sales and product development teams to align support strategies with broader business objectives, supported Customer Success Engineers \(CSEs\) and Customer Success Managers \(CSMs\) in onboarding new clients, ensuring smooth adoption and integration of the product\. \* Monitored and reported on key support metrics, identifying trends, bottlenecks, and opportunities for optimisation\.

Customer Support Specialist at Tetherfi, May 2022 \- Nov 2022 · 7 mos, Bengaluru, Karnataka, India, Tetherfi delivers rich\-media, Vision AI driven, in\-app customer engagement for Sales and Service\. Tetherfi's Multi\-eXperience \(MX\) platform powered by Tetherfi SDK / API, enables enterprises to chat, video, audio, screen share & co\-browse with their customers and prospects through branded mobile apps, popular messaging platforms and corporate websites from anywhere on any device\. \* Provided technical support to clients by managing, maintaining, and troubleshooting using Tetherfi products and services\. \* Resolved customer queries efficiently, recommended tailored solutions, and guided users through product features and functionalities\. \* Applied working knowledge of SQL to diagnose and resolve complex technical issues\. \* Delivered personalized support by understanding customer business drivers and building empathetic, value\-driven relationships\. \* Followed up with clients post\-resolution to ensure satisfaction and gather insights for continuous service improvement\.

Technical Customer Support Associate \(Core\) at Amazon Web Services \(AWS\), Sep 2019 \- Mar 2022 · 2 yrs 7 mos, Bengaluru, Karnataka, India, Amazon Web Services \(AWS\) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses scale and grow\. Millions of customers currently leverage AWS cloud products and solutions to build sophisticated applications with increased flexibility, scalability and reliability\. Tens of thousands of customers use a broad range of AWS services\. This has accelerated AWS’ pace in machine learning, artificial intelligence, internet of things, and serverless computing\. Our mission is to be Earth’s most customer\-centric company as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time\. \* I was forefront of this technology assisting customers globally and companies that are taking advantage of a growing set of services and features to run their application on AWS cloud\. \* Helped customers understand what cloud computing is all about, and whether it can be useful for their business needs\. This team also helps with account and billings related inquires, and interface with Amazon teams focusing on AWS to provide the perspective of the voice of the customer\. \* Took ownership of issues and set proper and realistic expectations to deliver prompt solutions\. Partnered with customers, end\-users and resellers to implement strategies and solutions\. \* Effectively communicated complex technical issues in simple terms, built empathy through insight into business needs and offered personalised service and ensured satisfaction through proactive follow\-ups after support resolutions with customers\.

## Education

Bachelor in Computer Applications, Computer Science, CMR Institute of Management Studies

Karnataka Pre\-University Education, Science \- Physics, Chemistry, Mathematics, Computers, Narayana pu college

[View the original profile](https://tal.club/meet/rohit-shirsagar)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/rohit-shirsagar#person",
      "name": "Rohit Shirsagar",
      "url": "https://tal.club/meet/rohit-shirsagar",
      "image": "https://tal.club/meet/rohit-shirsagar/profile-photo.jpg",
      "description": "Meet Rohit Shirsagar, Product Support Engineer at Bluecore based in Bengaluru. AI stack includes claude.",
      "jobTitle": "Product Support Engineer",
      "worksFor": {
        "@type": "Organization",
        "name": "Bluecore"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Product Support Engineer"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Bengaluru"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "CMR Institute of Management Studies"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Narayana pu college"
        }
      ],
      "knowsAbout": [
        "claude"
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/rohit-shirsagar#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/rohit-shirsagar#webpage",
      "url": "https://tal.club/meet/rohit-shirsagar",
      "name": "Rohit Shirsagar on Tal",
      "description": "Meet Rohit Shirsagar, Product Support Engineer at Bluecore based in Bengaluru. AI stack includes claude.",
      "dateModified": "2026-09-20T16:46:36.963Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/rohit-shirsagar#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/rohit-shirsagar/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/rohit-shirsagar/profile-photo.jpg",
        "caption": "Rohit Shirsagar profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```