---
title: "Rohit Sarkar - Founder in Bengaluru | Tal"
description: "Meet Rohit Sarkar, Ex-Lead @Swiggy| Ex-CRM @HSBC | 6+ years with Team, Clients, and Stakeholder management. based in Bengaluru. AI stack includes antigravity, claude code, and codex."
image: "https://tal.club/meet/rohit-sarkar-3/share-image"
---

# Rohit Sarkar on Tal

## Headline

Ex\-Lead @Swiggy\| Ex\-CRM @HSBC \| 6\+ years with Team, Clients, and Stakeholder management\.

## About

Ex\-Lead @Swiggy \| Ex\-CRM @HSBC Bank \| 5\+ years of building \- scaling \- optimising Operations, Teams, and Systems\.

## Location

Bengaluru

## AI stack

antigravity

claude code

codex

hermes agent

notebooklm

notion

## Work experience

Founder at Skipkaro\.in, Oct 2025 \- Present · 1 y, Bengaluru

Operations Team Lead at Swiggy, Apr 2025 \- Oct 2025 · 7 mos, Bengaluru, Karnataka, India, • Led end\-to\-end operations for “Crew for You” By Swiggy, collaborating/Reporting to CEO & Senior Leadership • Reduced SLA deviations by 50% through CRM segmentation & SOP optimization • Improved First\-Time Resolution by 30% within 60 days • Managed and scaled a 20\+ member cross\-functional team • Increased team productivity by 35% and reduced attrition by 18% • Built Power BI dashboards for real\-time tracking of CSAT, AHT, SLA breaches • Automated 6 workflows, improving onboarding TAT by 25% and reducing rework by 40%

Team Lead \- CRM at HSBC, Oct 2022 \- Jan 2025 · 2 yrs 4 mos, Bengaluru, Karnataka, India, ● Launching new products and process pathways for the client to have a smooth Experience\. ● Working closely with the Data Team to find any product and process flaws\. ● Developed a product to Ensure smooth workflow from the client to the Relationship Manager\. \(This helped minimize the resolution time by more than 50% and helped all the teams working on the Client issues to be on the same page, which resulted in increased efficiency of the project\.\) ● Managing and handling a Team of 12 Associates\. ● Handling Business Accounts of clients and keeping track of any process flaws\.

Team Lead at BYJU'S, Mar 2022 \- Oct 2022 · 8 mos, Bengaluru, Karnataka, India, ● Doing proper Research & Development to make products accessible to the Masses\. ● Closely working with the UX Team & Marketing Team to make the products user\-friendly and solve process flaws and technical issues\. ● Provided FTR to the customer and increased productivity by up to 85%\. ● Ensured End\-to\-end product solutions\. ● Handling Post sales management\. ● Handling escalation matrix\.

Team Lead at Reliable First Adcon Private Limited, Sep 2021 \- Apr 2022 · 8 mos, Kolkata, West Bengal, India, ● Doing proper Research & Development, Marketing for the company's products\. ● Managing team of recruiters from 13 east states of India\. ● Managing clients and building Relationships\. ● Fulfilling client's targets & supporting team to achieve them\. ● Creating daily/weekly/monthly Line\-up & Business reports\.

Process Associate with Flipkart at Tech Mahindra, Oct 2019 \- Sep 2021 · 1 y 11 mo, Kolkata, West Bengal, India, ● Analyzing company processes for delays, obstructions, and weaknesses\. ● Notifying Quality Assurance personnel of production flaws\. ● Creating Production Process reports\. ● Ensuring production processes adhere to safety and quality regulations\.

## Education

Bachelor of Technology \- BTech, Biotechnology, amity University

[View the original profile](https://tal.club/meet/rohit-sarkar-3)

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