Rohit Sarkar profile photo 2 on Tal
Rohit Sarkar profile photo 1 on Tal
Rohit Sarkar profile photo 2 on Tal
Rohit Sarkar profile photo 1 on Tal

Rohit Sarkar

Ex-Lead @Swiggy| Ex-CRM @HSBC | 6+ years with Team, Clients, and Stakeholder management.

Bengaluru

6+ years of work experience

Oct 20251 yPresent

Bengaluru

Swiggy
Apr 20257 mosOct 2025

Bengaluru, Karnataka, India

• Led end-to-end operations for “Crew for You” By Swiggy, collaborating/Reporting to CEO & Senior Leadership • Reduced SLA deviations by 50% through CRM segmentation & SOP optimization • Improved First-Time Resolution by 30% within 60 days • Managed and scaled a 20+ member cross-functional team • Increased team productivity by 35% and reduced attrition by 18% • Built Power BI dashboards for real-time tracking of CSAT, AHT, SLA breaches • Automated 6 workflows, improving onboarding TAT by 25% and reducing rework by 40%
HSBC
Oct 20222 yrs 4 mosJan 2025

Bengaluru, Karnataka, India

● Launching new products and process pathways for the client to have a smooth Experience. ● Working closely with the Data Team to find any product and process flaws. ● Developed a product to Ensure smooth workflow from the client to the Relationship Manager. (This helped minimize the resolution time by more than 50% and helped all the teams working on the Client issues to be on the same page, which resulted in increased efficiency of the project.) ● Managing and handling a Team of 12 Associates. ● Handling Business Accounts of clients and keeping track of any process flaws.
BYJU'S
Mar 20228 mosOct 2022

Bengaluru, Karnataka, India

● Doing proper Research & Development to make products accessible to the Masses. ● Closely working with the UX Team & Marketing Team to make the products user-friendly and solve process flaws and technical issues. ● Provided FTR to the customer and increased productivity by up to 85%. ● Ensured End-to-end product solutions. ● Handling Post sales management. ● Handling escalation matrix.
Reliable First Adcon Private Limited
Sep 20218 mosApr 2022

Kolkata, West Bengal, India

● Doing proper Research & Development, Marketing for the company's products. ● Managing team of recruiters from 13 east states of India. ● Managing clients and building Relationships. ● Fulfilling client's targets & supporting team to achieve them. ● Creating daily/weekly/monthly Line-up & Business reports.
Tech Mahindra
Oct 20191 y 11 moSep 2021

Kolkata, West Bengal, India

● Analyzing company processes for delays, obstructions, and weaknesses. ● Notifying Quality Assurance personnel of production flaws. ● Creating Production Process reports. ● Ensuring production processes adhere to safety and quality regulations.

Rohit’s AI Stack

antigravity
antigravity
claude code
claude code
codex
codex
hermes agent
hermes agent
notebooklm
notebooklm
notion
notion

Education

amity University

Bachelor of Technology - BTech, Biotechnology

amity University

20174 yrs2021

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Headline

Ex-Lead @Swiggy| Ex-CRM @HSBC | 6+ years with Team, Clients, and Stakeholder management.

About

Ex-Lead @Swiggy | Ex-CRM @HSBC Bank | 5+ years of building - scaling - optimising Operations, Teams, and Systems.

Location

Bengaluru

AI stack

antigravity

claude code

codex

hermes agent

notebooklm

notion

Work experience

Founder at Skipkaro.in, Oct 2025 - Present · 1 y, Bengaluru

Operations Team Lead at Swiggy, Apr 2025 - Oct 2025 · 7 mos, Bengaluru, Karnataka, India, • Led end-to-end operations for “Crew for You” By Swiggy, collaborating/Reporting to CEO & Senior Leadership • Reduced SLA deviations by 50% through CRM segmentation & SOP optimization • Improved First-Time Resolution by 30% within 60 days • Managed and scaled a 20+ member cross-functional team • Increased team productivity by 35% and reduced attrition by 18% • Built Power BI dashboards for real-time tracking of CSAT, AHT, SLA breaches • Automated 6 workflows, improving onboarding TAT by 25% and reducing rework by 40%

Team Lead - CRM at HSBC, Oct 2022 - Jan 2025 · 2 yrs 4 mos, Bengaluru, Karnataka, India, ● Launching new products and process pathways for the client to have a smooth Experience. ● Working closely with the Data Team to find any product and process flaws. ● Developed a product to Ensure smooth workflow from the client to the Relationship Manager. (This helped minimize the resolution time by more than 50% and helped all the teams working on the Client issues to be on the same page, which resulted in increased efficiency of the project.) ● Managing and handling a Team of 12 Associates. ● Handling Business Accounts of clients and keeping track of any process flaws.

Team Lead at BYJU'S, Mar 2022 - Oct 2022 · 8 mos, Bengaluru, Karnataka, India, ● Doing proper Research & Development to make products accessible to the Masses. ● Closely working with the UX Team & Marketing Team to make the products user-friendly and solve process flaws and technical issues. ● Provided FTR to the customer and increased productivity by up to 85%. ● Ensured End-to-end product solutions. ● Handling Post sales management. ● Handling escalation matrix.

Team Lead at Reliable First Adcon Private Limited, Sep 2021 - Apr 2022 · 8 mos, Kolkata, West Bengal, India, ● Doing proper Research & Development, Marketing for the company's products. ● Managing team of recruiters from 13 east states of India. ● Managing clients and building Relationships. ● Fulfilling client's targets & supporting team to achieve them. ● Creating daily/weekly/monthly Line-up & Business reports.

Process Associate with Flipkart at Tech Mahindra, Oct 2019 - Sep 2021 · 1 y 11 mo, Kolkata, West Bengal, India, ● Analyzing company processes for delays, obstructions, and weaknesses. ● Notifying Quality Assurance personnel of production flaws. ● Creating Production Process reports. ● Ensuring production processes adhere to safety and quality regulations.

Education

Bachelor of Technology - BTech, Biotechnology, amity University