---
title: "Rohit Ramchandani - Customer Success Manager in Bengaluru | Tal"
description: "Meet Rohit Ramchandani, Customer Success - Rimigo | Ex-PhonePe based in Bengaluru."
image: "https://tal.club/meet/rohit-ramchandani/share-image"
---

# Rohit Ramchandani on Tal

## Headline

Customer Success \- Rimigo \| Ex\-PhonePe

## Location

Bengaluru

## Work experience

Customer Success Manager at Rimigo, Mar 2025 \- Present · 1 yr 7 mos, Greater Bengaluru Area

Associate Manager \- Monetisation at PhonePe, Apr 2023 \- Mar 2025 · 2 yrs, On\-site

Senior Account Manager at PhonePe, Apr 2022 \- Feb 2024 · 1 yr 11 mos, Bengaluru, Karnataka, India, Senior Operations Manager \- Digital Gigs: \- Led a team of 3 Operations Managers to achieve success metrics for clients via primarily digital activation\. \- Drove the strategy for sales/activation for clients enabling them to achieve their sales/marketing/operational goals\. \- Helped achieve business goals for PhonePe internally via Gigindia's digital network through various methods such as data scraping campaigns, tele\-activation, audit, etc\. \- Managed transition of all projects from Gigindia to PhonePe\.

Account Manager at GigIndia, Apr 2021 \- Mar 2022 · 1 yr, Pune, \- Set up, Managed and owned a portfolio of campaigns/projects that generated Rs\. 2Cr monthly recurring revenue\. \- Led monthly scale\-up and scale\-down of project\-wise operations as per client expectations for 10\+ accounts primarily for large fintech and e\-commerce companies\. \- Onboarded and maintained relation with partners/vendors for driving results over and above the existing workforce\. \- Maintained constant communication regarding execution timelines, issues, delays and plan of action with the client\. \- Analysed campaign performance regularly to reiterate processes and communicate feedback and suggestions to clients\. \- Managed and optimised the PnL for all assigned projects with a gross margin improvement of 60%\+ over a year\.

Operations Manager \- Digital at GigIndia, Mar 2019 \- Mar 2021 · 2 yrs 1 mo, Pune Area, India, \- Managed digital campaigns end\-to\-end\.

Key Account Manager at eWards, Dec 2017 \- Dec 2018 · 1 yr 1 mo, Pune, Maharashtra, India, \- Acquired new clients for the Company in Pune\. \- Launched operations in Aurangabad and was instrumental in building relationships and acquiring 11 new clients for the Company\. \- Serviced clients in other cities such as Nagpur, Hyderabad, Raipur, etc\. \- Streamlined processes for the acquired client to optimise usage of the software for their operations\. \- Prepared marketing campaigns by understanding client’s requirements and tracked ROI on campaigns\.

## Education

Bachelor of Commerce \- BCom, Savitribai Phule Pune University

[View the original profile](https://tal.club/meet/rohit-ramchandani)

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