Headline

Sr. Technical Account Manager @ Branch Metrics (SEA Region)

About

I am extremely passionate about technology and marketing, its in my nature to fine tune my life by incorporating the latest and greatest of what technology has to offer me. And because of which I seem to possess a "Never say Never" attitude, since I always believe there are ways to alleviate all human constraints simply by understanding the core issue and attacking it.

Location

Bengaluru

AI stack

claude

gemini

grok

Work experience

Sr. Technical Account Manager at Branch, Jun 2024 - Present · 2 yrs 4 mos, Bengaluru, Karnataka, India, At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile linking platform and measurement solutions power much of today's mobile traffic and are trusted by over 75,000 mobile apps and many of the world's largest brands to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.

Sr. Customer Success Manager at MoEngage Inc., Dec 2021 - Jun 2024 · 2 yrs 7 mos, Bengaluru, Karnataka, India, Managed Key Accounts (Top 10 India accounts) of MoEngage with $1.5M+ ARR across diverse portfolio of businesses ranging from startup D2C in fashion to India's most popular Music streaming platform. Awards and Accolades: MoEngage's Customer Obsession of the Year 2022 Employee of the Quarter (May-July) 2022. Additional Responsibilities: Hiring and mentoring new CSM. Skills: Customer Success, Customer Experience,Customer Retention,Software as a Service service cycle , Competitive Analysis, Negotiation

Global Sales Manager at Claruz Digital, Dec 2020 - Nov 2021 · 1 yr, Bengaluru, Karnataka, India, CLARUZ DIGITAL is a Digital Marketing Agency (part of ECESIS Group) that aims to provide customised, technology-driven, 360-degree solutions to your businesses' Digital Marketing requirements.

Customer Success Manager at Distilogix, Jul 2017 - Nov 2020 · 3 yrs 5 mos, United Arab Emirates, Distilogix is a Value Added Distributor(VAD) focused on virtualization and working with highly innovative and disruptive SaaS technologies. Current Portfolio include: LogMeIn: GoToMeeting, Rescue, Bold360 AI Chatbot, LastPass, Central Zeetim : ZeeTransformer, ZeePrint, ZeeOTP Atrust Thin Clients 10Zig Thin Clients Liquidware: Profile Unity Big Switch Networks Edgecore Networks

Onboarding Manager at Seez App, Oct 2015 - Jun 2017 · 1 y 8 mo, United Arab Emirates, • Enlist all car dealers across the U.A.E in a phased manner. • Enhancing the online user experience by reporting & developing the technicality of the website & the mobile app to the business intelligent team. • Forecast and track key account metrics (including listing updates & quality control). • Share statistics & pipeline report with management for each account. • Act as the lead point of contact of all matters related to the app for clients in U.A.E. • Responsible for contracting, renewal & cancellation of agreement between the clients and the company along with managing client’s inventory in the SEEZ app.

Education

Master of Business Administration (M.B.A.), Operations Management, Institute of Management Technology, Dubai

Engineer's Degree, Electronics & Communication, PES University