Headline

Senior Product Manager @Oracle | Hospitality SaaS & PMS Specialist | Global Distribution Platforms

About

Enterprise Product Manager | 10+ Years Scaling Hospitality SaaS | PMS, Global Distribution & Payments I am an Enterprise Product Manager dedicated to solving complex operational challenges within the hospitality technology ecosystem. My career has been defined by a deep focus on building and scaling Property Management Systems (PMS) and Global Distribution Platforms that streamline how hotels operate and sell. With over 8 years of experience in the SaaS space, I specialise in the lifecycle of hospitality products starting from initial deployment and international market expansion to optimising high-volume booking engines. I take pride in bridging the gap between intricate technical architecture, such as API integrations, and intuitive user experiences that reduce staff training time and improve conversion rates. What I bring to the table: - PMS Expertise: Proven track record in co-leading large-scale PMS deployments and significantly improving "go-live" efficiency for hotel partners. - Global Distribution: Experience owning roadmaps for distribution platforms serving B2B clients across 30+ countries. - Operational Impact: A focus on reducing rework and improving roadmap predictability through structured OKR alignment and Agile methodologies. - Technical Strategy: Hands-on experience with API architecture and integrating global payment and distribution standards. I am passionate about building hospitality products that are not only robust and scalable but also empower hotel staff to deliver better guest experiences

Location

Nagpur

AI stack

kiro

notebooklm

ollama

xai

Work experience

Senior Product Manager at Oracle, Nov 2024 - Present · 2 yrs, Hyderabad, Telangana, India, • Led the product strategy and development for the Booking Engine within the Hotel Distribution Platform across UI workflows and API capabilities, serving 200+ enterprise B2B clients across 30+ countries. • Delivered 12+ enterprise feature releases across flagship products including the OPERA Cloud Distribution Platform, improving booking throughput by 18%. • Owned and prioritized the end-to-end product backlog, translating commercial, partner, and operational requirements into clear epics, user stories, and acceptance criteria. • Improved roadmap predictability by 30% by aligning quarterly product deliverables with business OKRs and maintaining disciplined agile delivery. • Drove schema evolution, latency tuning, and error-rate reduction across distribution endpoints to ensure high-reliability partner connectivity and real-time inventory, pricing, and availability sync. • Guided engineering through sprint planning, backlog refinement, and iterative delivery to maintain release velocity and quality standards. • Spearheaded UAT, partner certifications, and enterprise client demos, driving rapid feature adoption within 90 days of rollout. • Collaborated cross-functionally with integrations, revenue, and commercial partner teams to execute seamless technical rollouts and platform certifications. • Monitored and analyzed platform KPIs including latency, throughput, partner success rates, and user adoption to steer continuous roadmap prioritization and system optimization.

Senior Business Analyst at HotelKey, Jan 2023 - Oct 2024 · 1 yr 10 mos, Carrollton, Texas, United States, - End-to-End Implementation: Led the deployment and onboarding of Property Management Systems (PMS) for enterprise portfolios, reducing go-live time from 6 weeks to 3 weeks. - Solution Demos & Pilots: Orchestrated product demos and pilot programs for prospective clients, directly contributing to platform scaling for 25,000+ daily users. - Customer-Centric Backlog: Partnered with Customer Success teams to translate complex field issues into actionable product backlogs, ensuring consistent value delivery for existing and upcoming clients. - Cross-Functional Collaboration: Acted as the primary liaison between global clients and internal engineering teams to deliver feature enhancements that improved conversion rates by 15%. - Global Expansion: Managed the technical rollout into 12 international markets, including multi-currency support and localized payment integrations. - Operational Efficiency: Redesigned client onboarding workflows that cut staff training time by 30% and reduced third-party integration turnaround by 50%.

Product Manager at HotelKey, Oct 2017 - Dec 2022 · 5 yrs 3 mos, Nagpur, Maharashtra, India, - Scalability: Scaled the platform architecture to support 25,000+ daily users and over 3 million monthly transactions. - Global Expansion: Managed the expansion of the platform into 12 international markets, implementing multi-currency support. - UX Optimization: Improved POS and eCommerce conversion rates by 15% through user-centric design and workflow optimization. - Workflow Design: Reduced staff training time by 30% through comprehensive workflow redesign and the creation of an internal design system. - Integrations: Reduced third-party integration turnaround time from 4 weeks to 2 weeks by streamlining technical processes. - Payment Systems: Integrated major gateways including Stripe, Adyen, and FreedomPay to improve authorization rates in the UK market.

Implementation Consultant at HotelKey, Nov 2016 - Oct 2017 · 1 yr, Nagpur, Maharashtra, India, - Enterprise Deployment: Orchestrated the end-to-end PMS rollout for 1,400+ G6 Hospitality properties as part of a high-impact 6-person core team. - Data Migration Strategy: Architected and validated in-house ETL solutions to streamline the migration of legacy hotel data, ensuring 100% data integrity during the onboarding phase. - Process Optimization: Developed standardized migration frameworks and training checklists that reduced deployment friction and cut go-live turnaround time by 50%. - Post-Launch Success: Acted as the primary technical liaison for newly onboarded enterprise clients, translating real-world feedback into actionable product backlog items.

Education

Bachelor of Engineering (B.E.), Electronics and Telecommunications, G.H. Raisoni College of Engineering(GHRCE), Nagpur