---
title: "Rohit Kumar - Senior Business Consultant in Gurugram | Tal"
description: "Meet Rohit Kumar, Strategy & Product Leader | GenAI Transformation, 0→1 Growth & Ops Scaling Across Fintech, Travel & Mobility | IIM Calcutta | IIT Ropar based in Gurugram. AI stack includes claude and gemini."
image: "https://tal.club/meet/rohit-kumar-46/share-image"
---

# Rohit Kumar on Tal

## Headline

Strategy & Product Leader \| GenAI Transformation, 0→1 Growth & Ops Scaling Across Fintech, Travel & Mobility \| IIM Calcutta \| IIT Ropar

## About

I turn ambiguous, high\-stakes business problems into structured bets then ship them\. Over 5 years, I've operated at the intersection of strategy, GenAI, and operations across fintech, mobility, and travel, working directly with cross\-functional and client leadership to unlock scale\. Core Pillars: → 0→1 Strategy & GenAI Transformation: Built and scaled a GenAI conversational platform across 3 enterprise clients, automating 10\+ workflows and cutting manual support effort 30%\. → Growth & Experimentation: At American Express, designed and ran 8\+ structured A/B tests across a 4M\+ merchant portfolio, driving a 30% lift in reactivation through hypothesis\-driven testing\. → Ops Scaling & Efficiency: Redesigned operating workflows for a 30,000\+ driver network across 5 metro cities, cutting turnaround time 20% and improving resolution efficiency 50%\. → Cross\-Functional & Stakeholder Leadership: Aligned 20\+ stakeholders across engineering, operations, and client leadership on a 400\+ aircraft, 10,000\+ crew logistics platform spanning 5 operational systems\. Highlights: \- Led GenAI product strategy driving measurable containment and resolution gains across 3\+ enterprise travel clients \- Directed a 30% reduction in manual servicing cost through automation and self\-service redesign \- Owned end\-to\-end experimentation strategy on a 4M\+ account portfolio at American Express \- MBA, IIM Calcutta \| B\.Tech, IIT Ropar \| SAFe Agilist Certified Actively exploring roles in strategy consulting, corporate strategy, and product leadership where structured problem\-solving meets real operational scale\.

## Location

Gurugram

## AI stack

claude

gemini

## Work experience

Senior Business Consultant at Atain, Jan 2025 \- Present · 1 y 8 mo, Gurgaon, \- Led product strategy for a crew operations platform, unifying 3 logistics modules to support a 400\+ aircraft network and 10,000\+ crew across hotel, transport, and PNR workflows\. \- Directed cross\-functional alignment across 20\+ stakeholders spanning engineering, client leadership, and operations — resolving competing priorities to deliver on agreed launch sequencing with zero SLA breaches\. \- Designed exception\-management framework across 7\+ disruption categories, increasing automation coverage and improving on\-ground operational reliability\. \- Led GenAI product strategy for a conversational automation platform across 3\+ enterprise travel clients, structuring the business case and rollout sequencing while balancing data privacy, compliance, and technical feasibility\. \- Diagnosed root\-cause drivers of high\-touch manual servicing cost; designed and tested a self\-service migration strategy that cut manual support effort 30% and improved unit economics for enterprise clients\. \- Prioritized 10\+ automation use cases with stakeholders, structuring trade\-offs across compliance, client requirements, and technical constraints into the product roadmap\.

Founder's Office \- Senior Program Lead at Everest Fleet Pvt\. Ltd\., Sep 2023 \- Dec 2024 · 1 yr 4 mos, \- Set product and technology strategy for internal and driver\-facing tools powering fleet operations across 30,000\+ drivers and 10\+ hubs in 5 metro cities\. \- Led 0→1 digital transformation strategy, deploying a support chatbot that replaced 20\+ manual touchpoints with scalable self\-service workflows\. \- Structured automation rules with 5\+ operations leads for escalation handling, cutting manual steps \~20% and improving resolution consistency\. \- Drove operational efficiency gains of 20% in turnaround time and 50% in service resolution, directly impacting fleet\-wide operational KPIs\. \- Used data from 30,000\+ drivers across 5 cities to prioritize 8 roadmap initiatives tied to escalation performance, fleet uptime, and service quality\. \- Partnered with engineering, operations, and leadership to align product outcomes with business\-critical operational KPIs\.

Analyst at American Express, May 2022 \- May 2023 · 1 yr 1 mo, Gurugram, \- Designed and executed a hypothesis\-driven experimentation strategy across a 4M\+ merchant portfolio, isolating high\-leverage incentive and messaging levers that drove a 30% increase in merchant reactivation\. \- Ran 8\+ structured A/B tests across 8\+ merchant segments, translating analytics insight into targeted campaign and roadmap recommendations across the merchant lifecycle\. \- Partnered with Growth and Risk leadership to build a self\-serve analytics infrastructure \(5\+ dashboards\), enabling 20\+ concurrent experiments and embedding a test\-and\-learn culture across teams\. \- Led SQL\-based cohort and funnel analysis across millions of events, identifying friction points in merchant activation and engagement to inform targeted interventions\. \- Coordinated experiments with 15\+ cross\-functional partners across product, marketing, and risk, aligning hypotheses, metrics, and follow\-ups for rigorous measurement\. \- Automated key campaign workflows, removing 5\+ manual steps and cutting execution effort 25% — freeing capacity for higher\-value strategic analysis\.

Intern at Augniscient Pvt Ltd, Jul 2021 \- Sep 2021 · 3 mos

Co\-Founder at Thermistance, May 2020 \- Jul 2021 · 1 yr 3 mos

## Education

MBA, Indian Institute of Management, Calcutta

Bachelor of Technology \(B\.Tech\.\), Indian Institute of Technology, Ropar

[View the original profile](https://tal.club/meet/rohit-kumar-46)

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