Headline

Strategy & Product Leader | GenAI Transformation, 0→1 Growth & Ops Scaling Across Fintech, Travel & Mobility | IIM Calcutta | IIT Ropar

About

I turn ambiguous, high-stakes business problems into structured bets then ship them. Over 5 years, I've operated at the intersection of strategy, GenAI, and operations across fintech, mobility, and travel, working directly with cross-functional and client leadership to unlock scale. Core Pillars: → 0→1 Strategy & GenAI Transformation: Built and scaled a GenAI conversational platform across 3 enterprise clients, automating 10+ workflows and cutting manual support effort 30%. → Growth & Experimentation: At American Express, designed and ran 8+ structured A/B tests across a 4M+ merchant portfolio, driving a 30% lift in reactivation through hypothesis-driven testing. → Ops Scaling & Efficiency: Redesigned operating workflows for a 30,000+ driver network across 5 metro cities, cutting turnaround time 20% and improving resolution efficiency 50%. → Cross-Functional & Stakeholder Leadership: Aligned 20+ stakeholders across engineering, operations, and client leadership on a 400+ aircraft, 10,000+ crew logistics platform spanning 5 operational systems. Highlights: - Led GenAI product strategy driving measurable containment and resolution gains across 3+ enterprise travel clients - Directed a 30% reduction in manual servicing cost through automation and self-service redesign - Owned end-to-end experimentation strategy on a 4M+ account portfolio at American Express - MBA, IIM Calcutta | B.Tech, IIT Ropar | SAFe Agilist Certified Actively exploring roles in strategy consulting, corporate strategy, and product leadership where structured problem-solving meets real operational scale.

Location

Gurugram

AI stack

claude

gemini

Work experience

Senior Business Consultant at Atain, Jan 2025 - Present · 1 y 8 mo, Gurgaon, - Led product strategy for a crew operations platform, unifying 3 logistics modules to support a 400+ aircraft network and 10,000+ crew across hotel, transport, and PNR workflows. - Directed cross-functional alignment across 20+ stakeholders spanning engineering, client leadership, and operations — resolving competing priorities to deliver on agreed launch sequencing with zero SLA breaches. - Designed exception-management framework across 7+ disruption categories, increasing automation coverage and improving on-ground operational reliability. - Led GenAI product strategy for a conversational automation platform across 3+ enterprise travel clients, structuring the business case and rollout sequencing while balancing data privacy, compliance, and technical feasibility. - Diagnosed root-cause drivers of high-touch manual servicing cost; designed and tested a self-service migration strategy that cut manual support effort 30% and improved unit economics for enterprise clients. - Prioritized 10+ automation use cases with stakeholders, structuring trade-offs across compliance, client requirements, and technical constraints into the product roadmap.

Founder's Office - Senior Program Lead at Everest Fleet Pvt. Ltd., Sep 2023 - Dec 2024 · 1 yr 4 mos, - Set product and technology strategy for internal and driver-facing tools powering fleet operations across 30,000+ drivers and 10+ hubs in 5 metro cities. - Led 0→1 digital transformation strategy, deploying a support chatbot that replaced 20+ manual touchpoints with scalable self-service workflows. - Structured automation rules with 5+ operations leads for escalation handling, cutting manual steps ~20% and improving resolution consistency. - Drove operational efficiency gains of 20% in turnaround time and 50% in service resolution, directly impacting fleet-wide operational KPIs. - Used data from 30,000+ drivers across 5 cities to prioritize 8 roadmap initiatives tied to escalation performance, fleet uptime, and service quality. - Partnered with engineering, operations, and leadership to align product outcomes with business-critical operational KPIs.

Analyst at American Express, May 2022 - May 2023 · 1 yr 1 mo, Gurugram, - Designed and executed a hypothesis-driven experimentation strategy across a 4M+ merchant portfolio, isolating high-leverage incentive and messaging levers that drove a 30% increase in merchant reactivation. - Ran 8+ structured A/B tests across 8+ merchant segments, translating analytics insight into targeted campaign and roadmap recommendations across the merchant lifecycle. - Partnered with Growth and Risk leadership to build a self-serve analytics infrastructure (5+ dashboards), enabling 20+ concurrent experiments and embedding a test-and-learn culture across teams. - Led SQL-based cohort and funnel analysis across millions of events, identifying friction points in merchant activation and engagement to inform targeted interventions. - Coordinated experiments with 15+ cross-functional partners across product, marketing, and risk, aligning hypotheses, metrics, and follow-ups for rigorous measurement. - Automated key campaign workflows, removing 5+ manual steps and cutting execution effort 25% — freeing capacity for higher-value strategic analysis.

Intern at Augniscient Pvt Ltd, Jul 2021 - Sep 2021 · 3 mos

Co-Founder at Thermistance, May 2020 - Jul 2021 · 1 yr 3 mos

Education

MBA, Indian Institute of Management, Calcutta

Bachelor of Technology (B.Tech.), Indian Institute of Technology, Ropar