Client Relations Manager – Immigration Services | Case Management & Compliance

Mumbai

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Thane, Maharashtra, India

Parel, Maharashtra, India

BHM, Hospitality Administration/Management
Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai
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Results-driven Immigration Specialist with 7+ years of end-to-end experience across EB-5 (USA), Portugal Golden Visa, and high-volume corporate visa operations for Ultra HNI/HNI clients. Specializes in Source of Funds (SOF/SOW) analysis, fund flow mapping, USCIS Matter, and AML/KYC-aligned documentation for complex, multi-jurisdiction investment profiles including promoters, NRIs, and inherited wealth clients. Proven track record managing 80–120+ concurrent cases with zero SLA breaches, handling embassy escalations, refusal recoveries, and audit-ready petition filings. Works closely with immigration attorneys, CAs, and financial channel partners to deliver seamless, compliant, and client-first immigration outcomes for business families planning generational migration goals.
Mumbai
Senior Manager - Client relations at IFS World, Aug 2023 - Present · 2 yrs 10 mos, Mumbai, • Led end-to-end immigration investment advisory for Ultra HNI/HNI clients across EB-5 (USA) and Portugal Golden Visa programs, acting as the primary point of contact throughout the lifecycle • Assessed client profiles to evaluate financial eligibility, risk appetite, and immigration goals; advised on optimal investment strategies (TEA vs. non-TEA, real estate vs. funds) • Managed preparation and submission of I-526E, I-829, and Portugal Golden Visa applications, ensuring timely and accurate documentation • Conducted in-depth Source of Funds (SOF) and Source of Wealth (SOW) analysis aligned with USCIS and Portuguese AML/CFT requirements • Structured clear fund flow trails, identified documentation gaps, and coordinated with CAs, auditors, and attorneys to ensure audit-ready filings • Facilitated investments into EB-5 Regional Center projects and Golden Visa-compliant structures, guiding clients through subscription, escrow, and capital deployment • Collaborated with attorneys, wealth managers, and financial institutions to deliver seamless, compliant client outcomes • Developed pitch decks, investment comparisons, and client presentations; maintained ongoing communication with clients and family offices • Tracked regulatory changes and proactively advised clients on evolving immigration and investment frameworks • Managed complex cases involving promoters, NRIs, inherited wealth, and multi-jurisdictional asset structure
Assistant Sales Manager at Nationwide Immigration Services, Dec 2021 - Feb 2023 · 1 yr 3 mos, Mumbai, Maharashtra, India, • Counsel and Guide the clients towards feasible career options as per their requirement. • Closing the clients for applicable migration services and guiding them for onboarding process. • Handling and guiding the team towards proposed targets. • Reporting to the Branch manager with the consultant's feedbacks and Audits. • Coordinating with the Branch manager to deliver daily reports like Sales report, Call audits, Leads feedback and performance audit. • Develop a comprehensive training strategy aligned with the company's goals and objectives. • Collaborate with senior management to identify training needs and skill gaps within the team. • Design and implement a training roadmap that covers both new hires and continuous development for existing staff. • Regularly update training content to reflect changes in immigration laws, regulations, and industry best practices. • Design and execute an effective onboarding program for new hires to ensure a smooth transition into their roles. • Conduct orientation sessions to introduce new employees to the company's mission, values, and culture. • Identify specific skills required for various roles within the consultancy, such as legal research, case management, client communication, etc.
Business Services Manager at Visas Avenue, Jun 2021 - Dec 2021 · 7 mos, Mumbai, Maharashtra, India, • Counsel and Guide the clients towards feasible career options as per their requirement. • Closing the clients for applicable migration services and guiding them for onboarding process. • Handling and guiding the team towards proposed targets. • Training and coaching the colleagues with counseling tips and case study. • Reporting to the Branch manager with the consultant's feedbacks and Audits. • Coordinating with the Branch manager to deliver daily reports like Sales report, Call audits, Leads feedback and performance audit. • Working closely with the subordinates to maximize and achieve the branch sales targets within given TAT time.
Assistant Team Lead at Y-Axis Overseas Careers, Apr 2018 - May 2021 · 3 yrs 2 mos, Thane, Maharashtra, India, • Counsel and Guide the clients towards feasible career options as per their requirement. • Closing the clients for applicable migration services and guiding them for onboarding process. • Handling and guiding the team towards proposed targets. • Reporting to the Branch manager with the consultant's feedbacks and Audits. • Coordinating with the Branch manager to deliver daily reports like Sales report, Call audits, Leads feedback and performance audit. • Develop a comprehensive training strategy aligned with the company's goals and objectives. • Collaborate with senior management to identify training needs and skill gaps within the team. • Design and implement a training roadmap that covers both new hires and continuous development for existing staff. • Regularly update training content to reflect changes in immigration laws, regulations, and industry best practices. • Design and execute an effective onboarding program for new hires to ensure a smooth transition into their roles. • Conduct orientation sessions to introduce new employees to the company's mission, values, and culture. • Identify specific skills required for various roles within the consultancy, such as legal research, case management, client communication, etc.
Food And Beverage Associate at Degustibus Hospitality Private Limited, May 2015 - Mar 2017 · 1 yr 11 mos, Parel, Maharashtra, India, • Handling the inventory of Cheese, Meat and wines. • Reporting to Restaurant manager with Daily salesreport. • Suggesting various promotion ideas to maximize the sales. • Suggesting clients appropriate cheese and meats as per their taste pallets. • Taking care of Bread and cake displaysand replenishing them as and when required. • Upselling and suggesting imported wines as per the meal selection.
BHM, Hospitality Administration/Management, Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai