About
I'm a dedicated Technical Support Specialist at Zones Corporate Solutions Pvt. Ltd., bringing over 4+ years of hands-on experience in IT support. In 2022, I was honored with an award for outstanding performance excellence at Zones. Throughout my career, I've collaborated with esteemed organizations such as McKinsey & Company, Iomedia, NetApp, and Adobe, providing support and acting as a backup engineer. Currently, I serve as a Resident Engineer at Stryker India, where I manage daily assigned tickets and ensure seamless IT operations. Key Skills: Proficient in installing, upgrading, supporting, and troubleshooting Windows OS, authorized desktop applications, hardware, and peripheral equipment. Experienced in coordinating and executing preventive maintenance and remedial repairs on computers, laptops, and printers. Skilled in integrating new devices with ArcSight, including Windows, Linux, Cisco firewalls, routers, and switches. Adept at monitoring customer networks using ArcSight and providing first-level support for security issues. Competent in raising true positive incidents to respective teams for further action. Strong understanding of security solutions such as antivirus, firewalls, IPS/IDS, email gateways, and proxies. Hands-on experience with ArcSight SIEM tools for log monitoring and analysis, as well as incident response using ServiceNow ticketing tools. Training & Certifications: Installation and Upgradation of ArcSight Connectors. Integration of new devices with ArcSight (Windows, Linux, Cisco firewalls, routers, switches). Monitoring customer networks using ArcSight. First-level support for all security issues. Raising true positive incidents to respective teams for further action. Comprehensive understanding of security solutions like antivirus, firewalls, IPS/IDS, email gateways, and proxies. Hands-on experience with ArcSight SIEM tools for log monitoring and analysis, as well as incident response using ServiceNow ticketing tools. I am passionate about leveraging my technical expertise to enhance organizational IT infrastructure and security. I continuously seek opportunities to grow and adapt in the ever-evolving tech landscape.
Education
Master of Computer Applications - MCA, Computer Systems Networking and Telecommunications, Subharti University
Bachelor's degree, Computer Systems Networking and Telecommunications, Alagappa University
