ROHIT SAINI profile photo 1 on Tal

ROHIT SAINI

Business Analyst | Operations & Process Optimization | IT Device Activation & Digital Solutions | BRD/FRD, Wireframing, Client Management & Cross-Functional Leadership

Chandigarh

5+ years of work experience

Terrasparq Tech Pvt Ltd
May 20251 yr 3 mosPresent

Zirakpur

Managed end-to-end activation of IT devices (routers, laptops, tablets, and mobility equipment) for US-based clients. Collaborated with Verizon teams for SIM provisioning, line configuration, and service validation. Utilized NetSuite to manage orders, track activations, and maintain accurate records. Coordinated with cross-functional teams to resolve discrepancies and ensure smooth onboarding. Monitored activation queues, met SLA-driven KPIs, and generated performance reports.
IndiGo (InterGlobe Aviation Ltd)
May 20241 yrApr 2025

Chandigarh, India

Analysed operational workflows to ensure compliance, efficiency, and timely execution of processes. Gathered and documented requirements for reservation and ticketing systems to enhance customer experience. Monitored financial transactions and supported accurate reporting and reconciliation. Collaborated with cross-functional teams to streamline check-in and departure processes. Identified customer pain points and drove process improvements. Prepared reports to support decision-making and coordinated with internal teams to resolve operational issues while contributing to continuous improvement initiatives.
Axis Max Life Insurance Limited
Feb 20236 mosJul 2023

Ambala

Analysed team performance and developed action plans to improve productivity and outcomes. Built and maintained strong client relationships to ensure high satisfaction and long-term engagement. Created and managed documents to support clear requirement gathering and effective execution.
Pinaxiz Solutions Pvt Ltd
Jan 20203 yrs 2 mosFeb 2023

Zirakpur

Designed wireframes and prototypes, translating concepts into responsive digital products. Engaged with potential clients to build relationships and drive business opportunities. Led process reviews and implemented optimization strategies to improve efficiency. Managed project deliverables, ensuring timely completion while coordinating with cross-functional teams. Maintained comprehensive project documentation and collaborated with international clients to develop visually appealing websites.

Education

Chandigarh Group of Colleges, Landran, Punjab

Bca

Chandigarh Group of Colleges, Landran, Punjab

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Headline

Business Analyst | Operations & Process Optimization | IT Device Activation & Digital Solutions | BRD/FRD, Wireframing, Client Management & Cross-Functional Leadership

Location

Chandigarh

Work experience

System Administrator at Terrasparq Tech Pvt Ltd, May 2025 - Present · 1 yr 3 mos, Zirakpur, Managed end-to-end activation of IT devices (routers, laptops, tablets, and mobility equipment) for US-based clients. Collaborated with Verizon teams for SIM provisioning, line configuration, and service validation. Utilized NetSuite to manage orders, track activations, and maintain accurate records. Coordinated with cross-functional teams to resolve discrepancies and ensure smooth onboarding. Monitored activation queues, met SLA-driven KPIs, and generated performance reports.

Officer-Airport operations at IndiGo (InterGlobe Aviation Ltd), May 2024 - Apr 2025 · 1 yr, Chandigarh, India, Analysed operational workflows to ensure compliance, efficiency, and timely execution of processes. Gathered and documented requirements for reservation and ticketing systems to enhance customer experience. Monitored financial transactions and supported accurate reporting and reconciliation. Collaborated with cross-functional teams to streamline check-in and departure processes. Identified customer pain points and drove process improvements. Prepared reports to support decision-making and coordinated with internal teams to resolve operational issues while contributing to continuous improvement initiatives.

Associate Agency Development Manager at Axis Max Life Insurance Limited, Feb 2023 - Jul 2023 · 6 mos, Ambala, Analysed team performance and developed action plans to improve productivity and outcomes. Built and maintained strong client relationships to ensure high satisfaction and long-term engagement. Created and managed documents to support clear requirement gathering and effective execution.

IT Business Analyst at Pinaxiz Solutions Pvt Ltd, Jan 2020 - Feb 2023 · 3 yrs 2 mos, Zirakpur, Designed wireframes and prototypes, translating concepts into responsive digital products. Engaged with potential clients to build relationships and drive business opportunities. Led process reviews and implemented optimization strategies to improve efficiency. Managed project deliverables, ensuring timely completion while coordinating with cross-functional teams. Maintained comprehensive project documentation and collaborated with international clients to develop visually appealing websites.

Education

Bca, Chandigarh Group of Colleges, Landran, Punjab

ROHIT SAINI - System Administrator in Chandigarh | Tal