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Rohit Parmar

Customer Experience Specialist | Grievance Redressal Officer | Banking Professional

Thane

2+ years of work experience

Kotak Mahindra Bank
Jul 20251 yrPresent

On-site

Grievance Redressal Officer at Kotak Mahindra Bank, responsible for addressing and resolving customer complaints in a timely and professional manner while ensuring compliance with banking regulations. Focused on delivering fair solutions, maintaining customer satisfaction, and upholding the bank’s service standards and trust. Committed to effective communication, accurate escalation handling, and continuous improvement in customer experience.
Mahanagar Gas Limited
Dec 20246 mosMay 2025

Provided customer support via chat and email for billing, payments, account updates, and service requests. Managed back-office operations and ensured accurate documentation processing. Assisted in billing operations, invoice generation, payment reconciliation, and financial record maintenance. Performed data entry, transaction posting, and reporting using SAP. Coordinated with cross-functional teams to ensure timely issue resolution. Supported process improvement initiatives to enhance workflow efficiency.
Teleperformance
Apr 20226 mosSep 2022

Thane, Maharashtra, India

Teleperformance
May 20224 mosAug 2022

Managed end-to-end customer support via chat, email, and calls for an online grocery platform. Handled approximately 150 customer interactions daily with high first-contact resolution. Resolved queries related to orders, payments, delivery issues, and complaints. Maintained professional communication and ensured timely case closures.

Education

ASM Group of Institutes

BBI, Data Entry/Microcomputer Applications

ASM Group of Institutes

20201 yr2021
Mumbai university

High School Diploma

Mumbai university

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Headline

Customer Experience Specialist | Grievance Redressal Officer | Banking Professional

Location

Thane

Work experience

Assistant Manager at Kotak Mahindra Bank, Jul 2025 - Present · 1 yr, On-site, Grievance Redressal Officer at Kotak Mahindra Bank, responsible for addressing and resolving customer complaints in a timely and professional manner while ensuring compliance with banking regulations. Focused on delivering fair solutions, maintaining customer satisfaction, and upholding the bank’s service standards and trust. Committed to effective communication, accurate escalation handling, and continuous improvement in customer experience.

Customer Support Executive at Mahanagar Gas Limited, Dec 2024 - May 2025 · 6 mos, Provided customer support via chat and email for billing, payments, account updates, and service requests. Managed back-office operations and ensured accurate documentation processing. Assisted in billing operations, invoice generation, payment reconciliation, and financial record maintenance. Performed data entry, transaction posting, and reporting using SAP. Coordinated with cross-functional teams to ensure timely issue resolution. Supported process improvement initiatives to enhance workflow efficiency.

Customer Service Representative at Teleperformance, Apr 2022 - Sep 2022 · 6 mos, Thane, Maharashtra, India

Customer Service Executive at Teleperformance, May 2022 - Aug 2022 · 4 mos, Managed end-to-end customer support via chat, email, and calls for an online grocery platform. Handled approximately 150 customer interactions daily with high first-contact resolution. Resolved queries related to orders, payments, delivery issues, and complaints. Maintained professional communication and ensured timely case closures.

Education

BBI, Data Entry/Microcomputer Applications, ASM Group of Institutes

High School Diploma, Mumbai university

Rohit Parmar - Assistant Manager in Thane | Tal