Headline

Operations Associate @ Pocket FM | Program & Author Management

About

As an Operations Associate at Pocket FM, I manage programs to onboard and support authors, ensuring seamless publishing processes. My role includes streamlining contracts and data management while coordinating marketing campaigns and creating promotional content using AI tools to enhance author acquisition rates. I focus on integrating commercial operations, community management, and project management to drive operational excellence. My goal is to contribute to efficient systems and foster collaboration in dynamic environments.

Location

Jaipur

Work experience

Operations Associate at Pocket FM, Oct 2024 - Present · 1 yr 10 mos, Remote, • Managed a dedicated program to onboard top authors, guiding them through their journey on the platform. • Provided end-to-end operational support, ensuring smooth publishing processes and timely issue resolution. • Streamlined contracts and data management for authors and Acquisition Editors, enhancing operational efficiency. • Coordinated marketing campaigns and designed promotional creatives using AI tools, boosting author acquisition rates.

Catalog Management Executive at Amber, Sep 2023 - Sep 2024 · 1 yr 1 mo, Jaipur, Rajasthan, India, • Managed a large-scale property catalog, ensuring accuracy and timely updates across thousands of listings. • Improved catalog quality by proactively identifying data discrepancies, reducing errors by over 15%. • Streamlined workflows through collaboration with internal teams, enhancing property onboarding efficiency. • Utilized Excel for tracking catalog health and generating actionable reports for leadership.

Junior Editor at Pocket FM, Dec 2021 - Sep 2022 · 10 mos, Remote

Education

Master of Business Administration - MBA, Business analytics, Amity University, noida

Bachelor's degree, Computer Software and Media Applications, University of Rajasthan