Headline

ex-employee in Wipro Pvt. Ltd.

Location

Kalyan Dombivli

Work experience

Unemployed at Wipro Limited

Senior Associate at Wipro, Oct 2019 - Mar 2022 · 2 yrs 6 mos, Testing the app on various devices and OS versions to ensure it doesn't crash or hang during launch. Manually testing all features (e.g., buttons, login flows, in-app purchases) to ensure they perform exactly as the developer described in their notes. Documenting technical failures with screenshots or screen recordings to provide clear, actionable feedback to developers

Customer Care Executive at HRH Next Services PVT. LTD, Aug 2018 - Apr 2019 · 9 mos, Tracking the order and Handling queries like "Where is my order?" or "Why is the delivery partner stuck?" by coordinating with the Delivery Partner via the internal app. Processing requests to change addresses, add items, or cancel orders while calculating and explaining "Cancellation Fees" based on the order status. Deciding on and processing refunds for issues like spilled food, missing items, or extremely late deliveries (often using a "pitch first" recommendation amount). Making outbound calls to delivery partners to help them find locations or to resolve issues when they are unable to reach the customer.

Education

Master of Business Administration, Human Resources Management and Services, SYMBIOSIS INTERNATIONAL UNIVERSITY

Bachelor of Arts - BA, Art/Art Studies, General, nagpur university