Headline

User experience and Product design Leader with SAAS and Enterprise experience | EX Freshworks - SAP LABS - Oracle - HSBC - Capgemini and more

About

Over the past 26+ years, I have nurtured high-performing design teams, fostered innovation, and implemented robust methodologies that consistently elevated user satisfaction. I built cultures of collaboration, led with empathy, and drove design excellence that delivered impactful business outcomes — most recently at Qapita. Now, I'm channeling that combined experience and an entrepreneurial mindset to explore how design, at its most intentional, can be a force multiplier for a smarter world — where every product, system, and interaction is shaped with purpose, intelligence, and human insight at its core.

Location

Bengaluru

AI stack

claude code

claude

elevenlabs

gemini

lovable

openai

Work experience

Head of Design (VP) at Qapita, Jun 2024 - Apr 2026 · 1 yr 11 mos, Bangalore, Driving the design strategy for world-class product experiences by putting users at the center. Collaborating with stakeholders across customers, customer success, support, product, and development teams to ensure seamless alignment with business goals. I lead and nurture a high-performing design team, fostering knowledge, innovation, and best practices to build a globally competitive design function. My focus includes developing robust methodologies, processes, and a cohesive visual and interaction design strategy to elevate our product offerings and user satisfaction. Committed to shaping design excellence while championing collaboration, empathy, and growth within the organization.

Founder at A-Engage, Jan 2023 - Jul 2024 · 1 yr 7 mos, Bengaluru, Karnataka, India, A-Engage, a world-class, multi-tenant SaaS platform designed to change customer engagement and traceability. Our platform offered a comprehensive suite of tools to address key challenges like anti-counterfeiting, warranty management, and returns, while delivering seamless post-purchase engagement. By enabling real-time traceability and authenticity checks, we help brands protect their products, build trust with consumers, and enhance the customer experience throughout the entire lifecycle. Whether it's simplifying warranty processes, combating fraud, or fostering long-term customer loyalty, our platform empowers businesses to scale efficiently and securely.

Chief Design Officer at Scripbox, May 2022 - Jan 2023 · 9 mos, Bengaluru, Karnataka, India

Director Of Product Design at Freshworks, Feb 2020 - May 2022 · 2 yrs 4 mos, Managed the product and marketing design for the Freshdesk product. Created career competencies framework for design and collaborated and helped build competencies across other career streams like product and product marketing. Setup research, design debt reduction initiatives and helped grow multiple initiatives to provide a consistent and delightful experience across the board. Was instrumental in setting up focus on accessibility and on data informed design, combining the business metrics with behavorial and attitudnal data. Kept the team sized - 35 engaged, motivated and empowered.

Product Design Manager at VMware, Jun 2019 - Feb 2020 · 9 mos, bangalore

Education

Bachelor of Commerce, Advance financial and management accounting, St Joseph's College of Commerce (Autonomous)

CUA, Usability Engineering, Human Factors International

Public links

rohan.lurumonk.com: https://rohan.lurumonk.com/