Headline

Technical Support Engineer @Postman | Freelance Web Developer

About

As a Technical Support Engineer at Postman, I’m passionate about helping customers succeed and solving their technical challenges. My experience has given me a strong grasp of API management and the importance of smooth customer operations. I love working in dynamic environments, where clear communication and teamwork lead to great results. Alongside my support role, I have a solid foundation in web development, including skills in JavaScript, HTML, CSS, and Node.js. This background helps me connect technical solutions with user-friendly experiences, making it easier for customers to navigate our tools. I’m all about continuous learning and growing professionally. I’m always on the lookout for ways to improve my skills and contribute positively to my team. Let’s connect and see how I can bring value to your projects!

Location

Hyderabad

AI stack

claude code

claude

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Work experience

Technical Support Engineer at Postman, Jul 2024 - Jun 2026 · 2 yrs, Remote, * Taking ownership of customer-reported issues and seeing problems through to resolution. * Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues. * Working with engineering, product, and customer teams to ensure speedy resolution. * Contributing to Postman's FAQs, which serve as the customer’s knowledge base.

Customer Operations Support at Postman, Nov 2022 - Jul 2024 · 1 yr 9 mos

Freelance Web Developer at Freelance, Mar 2021 - 2022 · 11 mos

Account Specialist at Amazon, Dec 2018 - Dec 2019 · 1 yr 1 mo, Greater Hyderabad Area

Customer Support Representative at Amazon, Jul 2018 - Dec 2018 · 6 mos, Greater Hyderabad Area

Customer Support Intern at Amazon, Aug 2017 - Dec 2017 · 5 mos, Hyderabad, Telangana, India

Customer Support Intern at Amazon, Sep 2016 - Jan 2017 · 5 mos, Greater Hyderabad Area

Education

High School Diploma, Biology/Biological Sciences, General, St. Johns Church Junior College

Army Public School R.K Puram