Headline

Business Analyst @ Techmahindra | Application Support Analyst | BFSI Systems | SQL | Incident Management | Operational Reporting

About

I work in a hybrid business analysis and application support role within a BFSI environment, supporting a mission-critical payment collection system for a UK financial services client. Over the last 4 years 10 months, my work has focused on overnight batch stability, incident investigation, root cause analysis, SQL-based validation, and operational reporting. I regularly work with business users and internal teams on reporting requests, production issue analysis, and process visibility improvements. My experience includes batch monitoring through JAMS, production support coordination, KPI and failure-trend reporting, SOP and runbook documentation, and structured analysis of recurring issues. Alongside my core role, I have built hands-on project experience in Python, Flask, MySQL, APIs, and reporting through a live POS application project. I am currently targeting roles where I can contribute across business analysis, application support, systems analysis, reporting, and process improvement, especially in BFSI, fintech, SaaS, and GCC environments.

Location

Hyderabad

Work experience

Information Technology Support Analyst at Tech Mahindra, Jun 2021 - Present · 5 yrs, Hyderabad, Telangana, India, I am working on MySQL database management and incident analysis to support debugging issues in the back-end processes and also working with Microsoft visual studio for code changes and debugging.

Engineer Intern at Naina Power Pvt. Ltd. - India, Jun 2017 - Jul 2017 · 2 mos, Hyderabad Area, India, Learned about the working of electric meters and different types of electric meters. Worked as an intern for 1 month and got hands-on experience of the components used in the manufacturing of the meters. Also learned about the machinery used to program the microcontrollers. I also worked in the quality control and troubleshooting department to detect the fault in malfunctioning electric meters.

Education

Master's degree, Engineering/Industrial Management, Coventry University

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Vellore Institute of Technology