Headline

Senior AI Product Manager Lead @ Microsoft | Ex-Ola | IIM Ahmedabad

About

I am a product leader with 15 years of experience scaling AI, platform, and enterprise solutions at global scale. Currently a Senior Product Manager Lead at Microsoft, I specialize in building intelligent systems that drive business growth and operational efficiency. Throughout my career, I have successfully led zero-to-one initiatives, integrated generative AI into complex ecosystems, and delivered measurable impact across cloud and consumer tech sectors. With an MBA from IIM Ahmedabad and a deep technical foundation, I excel at aligning complex product strategy with cross-functional execution to solve high-stakes challenges for global organizations.

Location

Bengaluru, Karnataka

AI stack

claude

n8n

notebooklm

ollama

githubcopilot

Gamma

Work experience

Senior AI Product Manager Lead | Azure Marketplace at Microsoft, Aug 2022 - Present · 4 yrs, Bengaluru, · Led 0→1 build and launch of a Teams-native co-sell platform, transforming partner–Microsoft deal execution into a unified, AI-powered workflow. · Established ring‑based rollout strategy (MVP → Fast Follow → Scale), balancing MVP delivery with fast-follow capabilities to drive enterprise adoption. · Led cross‑functional initiatives spanning AuthZ, and Agentic AI integration, improving access, identity handling, and productivity. · Defined success metrics across adoption, SLA adherence, collaboration, and system reliability, ensuring measurable business impact of PCS · Implemented an AI Qualification and Lead summary agent in the Partner Center. · Enhanced Product P25 Light House score from 53 to 72, resolving performance related NPS complaints, achieving 100% complaint rate. · Drove ~278% increase in Daily Active Users, improving identification of top-tier Partner Products in Microsoft Marketplace commerce ecosystem. · Grew Co-selling Analytics adoption (North Star Metric) in Partner Center by 35%, improving P95 PLT to under 8 seconds through modernized visualization, user research, and regular customer feedback loops. · Launched Downloads Hub, enabling 3,400+ asynchronous report downloads/month for Partners. · Introduced Partner Center AI-Assistant (Co-pilot), an LLM-powered Generative AI offering with Responsible AI guardrails, transforming organizational decision-making, productivity, and customer satisfaction. · Built and shipped ML models (Gen AI-powered Co-Sell notes, Marketplace Profiles, Referral Quality Score, Anomaly Detection, Intelligent Routing to Sellers) with AI Evals and A/B experimentation, reducing expiry rates from 15% to 3% and time to acceptance from 8 to 3 days. · Introduced Next Best Actions model driving 28% improvement in Partner-led to Co-sell conversion rates (17.8% → 22.8%).

Senior Product Manager at Ola, Apr 2022 - Aug 2022 · 5 mos, Bengaluru, · Planned and executed Beta launch of Move OS 2.0, driving A/B testing across customer segments. · Redesigned onboarding flow, Customer Support module and IVR security for Capp v1.0. · Built GTM plan for Move OS 2.0 launch. · Defined success metrics and telemetry instrumentation for the Companion App, capturing behavioral insights for Android and iOS.

Product Manager at Microsoft, Jul 2014 - Mar 2021 · 6 yrs 9 mos, via Infosys @ Seattle, Washington, United States, • Led a global team of 15 to develop a $4 Mn product using Agile Methodologies for a Big Tech Organization making it a one stop solution for customer and partner-sales information increasing productivity by 3x. • Conceptualized and designed multiple business reports providing insights on Service Usage, Cost Analysis, Data Integrity and SLA Monitoring, reducing the Cloud billing expenses by 50%. • Constructed sophisticated algorithms for customer’s Account Based Marketing program creating an end-to-end automated, repeatable, and scalable marketing engine that was 2x more effective. • Created a scalable and reliable product having 100+ applications in 15+ languages enabling the customer’s reach across the globe. • Ideated and implemented a product to onboard/offboard the OEMs, streamlining and improving the TAT multi-fold. • Executed a batch-based data processing and verification system resulting in an improvement of 80% processing time. • Managed delivery of solutions across multiple teams and complex integrated ecosystems and dependencies, comprising an end-to-end solution. • Saved an estimated $500k in costs by resolving critical product flaws while liaising with the product development team. • Designed a $5 Mn digital transformation program for an American Fashion giant by automating supply-chain business application thereby providing improved features while reducing costs. • Diversified the IT Strategy of the department by organizing the adaptation of Azure Cloud and conducting organization wide training for 200+ colleagues. Crafted multiple cloud-based proposals for fortune 50 companies. • Supervised a digital transformation strategy for 150k+ users of an American Multinational Clothing Retail Brand during company-wide modernization to cloud.

Technical Product Owner at American Express via Infosys, Jan 2013 - Jun 2014 · 1 yr 6 mos, Hyderabad, Telangana, India, • Spearheaded building a digital suite of in-house products, which resulted in 10% increase in revenue and 15% increase in efficiency. • Involved in potential competitor evaluation and product positioning. Liaised with multiple stakeholders to enhance supportability and identify performance bottlenecks. • Engaged with multiple Fortune 50 clients from domains such as Oil and Gas, Pharmaceuticals, Retail and Finance spread across the globe in accounts $50+ Mn. • Drove all stages of application development lifecycle for 10+ applications via multiple Microsoft platforms, achieving 100% SLA compliance. • Involved in Technical Solution Evaluation, Roadmap Adherence Tracking, Effort Estimation, Feasibility Analysis, Presentation, Planning and Scheduling.

Senior Consultant at Rio Tinto via Infosys, Sep 2012 - Dec 2012 · 4 mos, Brisbane, Australia, • Responsible for delivering quality product, release planning, grooming and offshore consultation for a team of 10. • Liaised with various teams involved viz. tech and business to establish problem specifications and system designs • Documented all engineering and project scope documents including Work Estimation, Requirement Gathering, Design & Architecture; assessed costs and risks associated with developing new features and products. • Built strong client relationship resulting in project expansion • Designed and implemented an advanced content management product with 100+ applications worth $500,000 for an Australian Multinational Mining Corporation and positioning Infosys as the preferred vendor.

Education

Master of Business Administration - MBA | Full Time, Strategy and Marketing, Indian Institute of Management Ahmedabad

Bachelor of Technology - BTech, Computer Science Engineering, Jawaharlal Nehru Technological University