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Robin Rana

Infrastructure Engineer | Storage & Cloud Infrastructure | 5+ Years in Dell Tech. ECS, Centera, CTA | Troubleshooting, SLA Compliance & Business Continuity

Dehradun

5+ years of work experience

Wipro
Sep 20205 yrs 5 mosJan 2026

Bengaluru, Karnataka, India

Provided L2 technical support for enterprise customers running EMC ECS, Centera, and CTA object storage platforms in production environments Diagnosed and resolved complex storage, OS, and infrastructure issues impacting service availability and customer operations Owned incidents end-to-end, from initial triage to resolution, consistently meeting SLA and severity timelines Performed detailed root cause analysis (RCA) and collaborated with internal engineering teams and third-party vendors to prevent recurrence Managed replication and business continuity workflows to ensure data protection during failures or outages Collected and analyzed TCP dumps to identify network-related issues before escalation to network teams Generated basic performance and health reports for storage arrays to support proactive monitoring Actively mentored junior engineers on storage fundamentals, troubleshooting approaches, and support best practices Communicated technical issues clearly to non-technical stakeholders, ensuring transparency and customer confidence

Education

Birla Institute of Technology and Science, Pilani

Master of Technology - MTech, cloud infrastructure

Birla Institute of Technology and Science, Pilani

20214 yrs2025
Graphic Era Hill University

BCA, Computer Systems Networking and Telecommunications

Graphic Era Hill University

20173 yrs2020

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Headline

Infrastructure Engineer | Storage & Cloud Infrastructure | 5+ Years in Dell Tech. ECS, Centera, CTA | Troubleshooting, SLA Compliance & Business Continuity

About

Senior Technical Support Engineer (L2) with 5+ years of experience supporting enterprise-scale storage and infrastructure platforms for external clients. Specialized in EMC ECS, Centera, and CTA object storage systems, with strong capabilities in incident management, root cause analysis, SLA-driven resolution, and cross-functional collaboration. Adept at troubleshooting complex production issues across storage, Linux, and network layers, while maintaining high availability in mission-critical environments. Seeking external roles in product support, cloud support, or storage engineering.

Location

Dehradun

Work experience

Senior Technical Support Engineer (L2) | Storage & Cloud Infrastructure at Wipro, Sep 2020 - Jan 2026 · 5 yrs 5 mos, Bengaluru, Karnataka, India, Provided L2 technical support for enterprise customers running EMC ECS, Centera, and CTA object storage platforms in production environments Diagnosed and resolved complex storage, OS, and infrastructure issues impacting service availability and customer operations Owned incidents end-to-end, from initial triage to resolution, consistently meeting SLA and severity timelines Performed detailed root cause analysis (RCA) and collaborated with internal engineering teams and third-party vendors to prevent recurrence Managed replication and business continuity workflows to ensure data protection during failures or outages Collected and analyzed TCP dumps to identify network-related issues before escalation to network teams Generated basic performance and health reports for storage arrays to support proactive monitoring Actively mentored junior engineers on storage fundamentals, troubleshooting approaches, and support best practices Communicated technical issues clearly to non-technical stakeholders, ensuring transparency and customer confidence

Education

Master of Technology - MTech, cloud infrastructure, Birla Institute of Technology and Science, Pilani

BCA, Computer Systems Networking and Telecommunications, Graphic Era Hill University

Robin Rana - Senior Technical Support Engineer (L2) | Storage & Cloud Infrastructure in Dehradun | Tal