Rob W. profile photo 1 on Tal

Rob W.

No headline

United Kingdom

23+ years of work experience

Yorkshire Cancer Research
Mar 20215 yrs 4 mosPresent

SimplyBiz Group
Oct 20191 yr 6 mosMar 2021

Huddersfield, England, United Kingdom

My key responsibilities include; • Training end users in various aspects of Microsoft Dynamics CRM. • Assisting the CRM Manager with the implementation of long-term strategic goals for achieving & maintaining high data quality. • Maintaining policies and procedures for administering Microsoft Dynamics CRM • Creating end-user documentation • Documenting and Testing updates to Microsoft Dynamics CRM • Ensuring CRM applications/solutions meet business objectives and fulfil end user requirements. • Identification & resolution of CRM issues • Performing analysis of business data.
Heineken UK
May 20154 yrs 6 mosOct 2019

Tadcaster, England

A fast moving role which involves supporting the progression of the SEM (Sales Execution Mobile) app which is used by over 120+ front line sales colleagues. The role involves every day use of Microsoft Dynamics, SAP, SharePoint and regular use of the HPQC testing system. My daily tasks involve issue resolution and prevention, providing training for the app and Microsoft Dynamics, working with stakeholders to understand their requirements and working with IT teams to build functionality based on these within certain project management methodologies. I am a key user for the UK business in regards to the application and act as one of their representatives in regular conversations with the global business and support teams from third party companies.
Heineken UK
Jan 20141 yr 4 mosApr 2015

Tadcaster

The role involved providing administrative support for two regional sales teams. General daily tasks included completing point of sale orders, working with marketing teams on campaigns and arranging invoice payments to third parties. During my time in role I worked on and created new cost-saving processes for the point of sale orders, both reducing the amount of unnecessary hard copy presentation material being produced and reduced the amount of duplicate orders being created.
DALESIDE BREWERY LIMITED
Oct 20134 mosJan 2014

Harrogate, England, United Kingdom

Responsibility for developing relationships with existing and new customers. Daily Tasks included maintenance of CRM system, production of presentation material & management of customer issues. The role was split between office and field based.
Molson Coors
Jul 200310 yrs 3 mosSep 2013

Leeds, United Kingdom

Managed a portfolio of over 150 varied outlets working with colleagues at a variety of levels to plan for and out-perform sales targets. Daily tasks included providing high levels of customer service support to a number of different stakeholders (always scoring above 90% in customer satisfaction surveys), making calls to assigned customers to take orders and develop business, analysis of data to establish further opportunities, prospecting for new business along with working with third party suppliers to ensure effective office-based promotions. During my time in role, I worked as part of a successful project to establish new teams for regional pub groups and acted as key support for the business. I worked as part of an on-line development team which increased the number of customers ordering on-line by 5% in three months. I also drove improvements to customer deliveries in my role as office liason with a third party logistics company used by Molson Coors and gained valuable field sales experience by completing a six month secondment covering a patch in North Wales.

Education

University of York

Bachelor of Arts - BA, History & Applied Social Studies

University of York

19943 yrs1997

Join Rob and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Rob W. on Tal

Headline

No headline

About

Experienced Support Specialist with 10+ years experience in the drinks industry. Skilled in Microsoft Dynamics, problem solving, stakeholder management, customer service, training, developing others and providing project support.

Location

United Kingdom

Work experience

CRM Officer at Yorkshire Cancer Research, Mar 2021 - Present · 5 yrs 4 mos

CRM Administrator at SimplyBiz Group, Oct 2019 - Mar 2021 · 1 yr 6 mos, Huddersfield, England, United Kingdom, My key responsibilities include; • Training end users in various aspects of Microsoft Dynamics CRM. • Assisting the CRM Manager with the implementation of long-term strategic goals for achieving & maintaining high data quality. • Maintaining policies and procedures for administering Microsoft Dynamics CRM • Creating end-user documentation • Documenting and Testing updates to Microsoft Dynamics CRM • Ensuring CRM applications/solutions meet business objectives and fulfil end user requirements. • Identification & resolution of CRM issues • Performing analysis of business data.

Application & Project Support Executive at Heineken UK, May 2015 - Oct 2019 · 4 yrs 6 mos, Tadcaster, England, A fast moving role which involves supporting the progression of the SEM (Sales Execution Mobile) app which is used by over 120+ front line sales colleagues. The role involves every day use of Microsoft Dynamics, SAP, SharePoint and regular use of the HPQC testing system. My daily tasks involve issue resolution and prevention, providing training for the app and Microsoft Dynamics, working with stakeholders to understand their requirements and working with IT teams to build functionality based on these within certain project management methodologies. I am a key user for the UK business in regards to the application and act as one of their representatives in regular conversations with the global business and support teams from third party companies.

Sales Support Executive at Heineken UK, Jan 2014 - Apr 2015 · 1 yr 4 mos, Tadcaster, The role involved providing administrative support for two regional sales teams. General daily tasks included completing point of sale orders, working with marketing teams on campaigns and arranging invoice payments to third parties. During my time in role I worked on and created new cost-saving processes for the point of sale orders, both reducing the amount of unnecessary hard copy presentation material being produced and reduced the amount of duplicate orders being created.

Key Account Manager at DALESIDE BREWERY LIMITED, Oct 2013 - Jan 2014 · 4 mos, Harrogate, England, United Kingdom, Responsibility for developing relationships with existing and new customers. Daily Tasks included maintenance of CRM system, production of presentation material & management of customer issues. The role was split between office and field based.

Senior Tele-Account Manager at Molson Coors, Jul 2003 - Sep 2013 · 10 yrs 3 mos, Leeds, United Kingdom, Managed a portfolio of over 150 varied outlets working with colleagues at a variety of levels to plan for and out-perform sales targets. Daily tasks included providing high levels of customer service support to a number of different stakeholders (always scoring above 90% in customer satisfaction surveys), making calls to assigned customers to take orders and develop business, analysis of data to establish further opportunities, prospecting for new business along with working with third party suppliers to ensure effective office-based promotions. During my time in role, I worked as part of a successful project to establish new teams for regional pub groups and acted as key support for the business. I worked as part of an on-line development team which increased the number of customers ordering on-line by 5% in three months. I also drove improvements to customer deliveries in my role as office liason with a third party logistics company used by Molson Coors and gained valuable field sales experience by completing a six month secondment covering a patch in North Wales.

Education

Bachelor of Arts - BA, History & Applied Social Studies, University of York