Headline

Certified Change Management Practitioner | Global Capability Leader | Strategy & Transformation | Building High-Performing Teams & Operational Excellence | Driving Cross-Functional Growth

About

A strategic and result-driven professional offering 25 years of expertise in steering end to end operations, project management and driving excellence in strategic leadership/strategic transformation. Leveraging a solid background in process optimization, driving business growth, strategy formulation & execution, risk governance and functional leadership, I manage complex business environments, translating business needs into innovative solutions aimed at optimizing processes and driving business growth, targeting assignments in operations, Risk Analytics, Regulatory Services, Investment Accounting, Strategy and PMO. Dedicated to building scalable processes and championing operational improvements that fuel organizational growth. Profession Summary: • Seasoned Operations professional with a progressive career spanning over 25 years in leading process optimization, strategic initiatives and driving operational excellence in the Information Services industry. • Expertise in managing large-scale operations, including end-to-end financial planning, spends forecasting and budgeting, resulting in optimized financial performance. • Skilled in process improvements, implementing efficiency-driven solutions that reduce costs and enhance productivity. • Strong background in strategy execution, capabilities setup/expansion, risk management and adept at navigating complex regulatory environments and fortifying financial operations. • Demonstrated leadership in building and leading teams of over 400 FTEs, fostering a high- performance culture, and driving employee engagement to achieve organizational goals. • Experienced in strategic planning and executing organization-wide initiatives that align with corporate visions, deliver shareholder value, and enhance market competitiveness. • Accomplished in business operations & leadership, driving business growth through capabilities setup and expansions, building controls to mitigate off-shoring risk, setting up governance on key projects and benchmarks for operational efficiency through Data Science and BI.

Location

Bengaluru

AI stack

openai

ChatGPT

Work experience

Professional development at Career Break, Mar 2026 - Present · 7 mos, On a learning break, intentionally stepping back to absorb, reflect, and grow!

VP - Operations at Empower, May 2021 - Mar 2026 · 4 yrs 11 mos, Bengaluru, Karnataka, India, • Spearheaded strategic initiatives to enhance operational efficiency and drive business growth, focusing on both process improvement and transformation across business verticals. • Directed comprehensive financial management efforts, overseeing budgeting and financial planning for the upcoming fiscal year to ensure alignment with organizational goals. • Managed seamless operations across departments, ensuring efficiency and coordination between teams. This included leading a team of 400+ professionals across multiple business units • Setting up COEs on Risk Analytics (Financial Risk Management, Fraud Investigations & Actuarial Sciences) and Investment accounting domain • Led organization-wide and vertical-level initiatives, collaborating closely with different departments • Fostered employee engagement, leveraging data-driven insights to manage performance, drive team morale, and cultivate a high-performance culture. • Led team of consultants to execute India & Philippines multi-year growth plan providing transition governance and risk support • Handled complex customer situations, ensuring high standard of client service while addressing issues promptly and effectively Partner engagement in handling communication, alignment, reporting and escalation.

Vice President Operations at Empower Global Business Services, Aug 2017 - Mar 2026 · 8 yrs 8 mos, Bangalore Urban, Karnataka, India, • Spearheaded strategic initiatives to enhance operational efficiency and drive business growth, focusing on both process improvement and transformation across business verticals. • Directed comprehensive financial management efforts, overseeing budgeting and financial planning for the upcoming fiscal year to ensure alignment with organizational goals. • Managed seamless operations across departments, ensuring efficiency and coordination between teams. This included leading a team of 400+ professionals across multiple business units • Setting up COEs on Risk Analytics (Financial Risk Management, Fraud Investigations & Actuarial Sciences) and Investment accounting domain • Led organization-wide and vertical-level initiatives, collaborating closely with different departments • Fostered employee engagement, leveraging data-driven insights to manage performance, drive team morale, and cultivate a high-performance culture. • Led team of consultants to execute India & Philippines multi-year growth plan providing transition governance and risk support • Handled complex customer situations, ensuring high standard of client service while addressing issues promptly and effectively Partner engagement in handling communication, alignment, reporting and escalation. • Ensured Client Satisfaction on all fronts via conference calls, Business Reviews etc.

Director - Operations at Empower, Aug 2017 - Apr 2021 · 3 yrs 9 mos, Bangalore

Service Delivery Leader - Operations at Fidelity Investments, Jul 2015 - Jul 2017 · 2 yrs 1 mo, Bengaluru Area, India, • Lead a group of 110 resources (3 Ops Leaders / Managers, 5 Front Line Managers and 102 Associates) out of Bangalore and Chennai locations • Partner engagement in handling communication, alignment, reporting and escalation. Ensure Client Satisfaction on all fronts via conference calls, Business Reviews etc. • Identify collaboration opportunities between sites and led global initiatives like RPA • Played a key role in resource management and operational planning, supporting organizational goals through effective team leadership and project execution • Implemented strategies to streamline account resolution processes, increasing operational efficiency and reducing processing times across the team • Led Global Initiative on Robotics Process Automation for India Operations- additional team of 6 Developers focused on RPA development and testing

Leader - Operations at Fidelity Investments, Jul 2012 - Jun 2015 · 3 yrs, Bengaluru Area, India

Manager - Operations at Fidelity Investments, Feb 2011 - Jul 2012 · 1 yr 6 mos, Bengaluru Area, India

Process Manager at Mercer, Jun 2008 - Jan 2011 · 2 yrs 8 mos, Gurugram, Haryana, India

Education

Bachelor of Commerce - BCom, University of delhi

Ludlow Castle