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Riya Yadav

Relationship Manager @ ICICI Bank Ex - Genpact | IIM Amritsar | Ex - Shoppers Stop, Accenture

Bengaluru

5+ years of work experience

ICICI Bank
Nov 20232 yrs 6 mosPresent

Bengaluru, Karnataka, India

GENPACT
May 20221 yr 6 mosOct 2023

Bengaluru, Karnataka, India

• Working in the Collections Operation process for ANZ (Australia and New Zealand) Unilever Portfolio • Handling 1000+ customers from Australian geography for the client business under segments like OOH (Out Of Home), Retail, Pharmacy, and Foods in order to minimize the overdue amount of ledger of portfolio • Achieved a benchmark of $1.02M overdue (0.90%) in Collections for my portfolio of customers in ANZ • Maintaining healthy relationships with the customer and customer sales representatives as the operations involved in collections included direct interactions with the customer • Operating daily reporting of the overdue invoices’ status, order review and order release, managing and reviewing the credit limit of the customers while maintaining Master Level Data for the customers • Collaborating with the other internal teams under the same region to resolve issues raised by customer • Experience of working in the LDT (Lean Digital Transformation) team as a Black Belt while managing 50+ Lean Six Sigma and GB projects under vertical of UKI (UK and Ireland) customers for Unilever Portfolio
Shoppers Stop
Apr 20213 mosJun 2021

Remote

• Worked as Digital Marketing Intern under three projects- Search Optimization, Autosuggestion, and Loyalty Programs’ Journey for loyal customers and handled various brands’ portfolios • Search Optimization incorporated the working of search on the website and the filters to be applied on a search term, handled 1100+ search terms to boost the search results • Executed primary and secondary research on the loyalty programs’ journey for the competitors and for Shoppers Stop and assisted with methods to gain more loyal customers and retain the existing ones
Accenture
Dec 20198 mosJul 2020

Gurgaon, Haryana, India

• Trained in ASP.NET for three weeks, Built PlanMyTrip Project in which the customer can view, and edit old trips and also can add new trips, Applied CRUDE operation, and API for search option in the application • Engaged with Database as SQL Server and 3-tier architecture in which the first layer was of Presentation Tier, the second layer of Data Tier and the third layer was of SQL Server layer • Contributed under Leadership guidelines to manage work across ITP (Internal Training Program) Division • Resolved issues of employees on ITP regarding the usage of various software services • Collected relevant data, and analyzed it in Excel which helped leadership to make insightful decisions • Worked with the employees in the Certifications and Online Training process for their upskilling

Education

Master of Business Administration - MBA

IIM AMRITSAR

20202 yrs2022

Bachelor of Technology, Computer Science

Deenbandhu Chhotu Ram University of Science & Technology, Murthal(Sonepat)

20154 yrs2019

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Headline

Relationship Manager @ ICICI Bank Ex - Genpact | IIM Amritsar | Ex - Shoppers Stop, Accenture

About

Working as Relationship Manager at ICICI Bank. Pursued MBA from Indian Institute of Management, Amritsar (2020-2022). I work towards making myself a versatile being with an aspiration to learn and grow.

Location

Bengaluru

Work experience

Relationship Manager at ICICI Bank, Nov 2023 - Present · 2 yrs 6 mos, Bengaluru, Karnataka, India

Assistant Manager at GENPACT, May 2022 - Oct 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India, • Working in the Collections Operation process for ANZ (Australia and New Zealand) Unilever Portfolio • Handling 1000+ customers from Australian geography for the client business under segments like OOH (Out Of Home), Retail, Pharmacy, and Foods in order to minimize the overdue amount of ledger of portfolio • Achieved a benchmark of $1.02M overdue (0.90%) in Collections for my portfolio of customers in ANZ • Maintaining healthy relationships with the customer and customer sales representatives as the operations involved in collections included direct interactions with the customer • Operating daily reporting of the overdue invoices’ status, order review and order release, managing and reviewing the credit limit of the customers while maintaining Master Level Data for the customers • Collaborating with the other internal teams under the same region to resolve issues raised by customer • Experience of working in the LDT (Lean Digital Transformation) team as a Black Belt while managing 50+ Lean Six Sigma and GB projects under vertical of UKI (UK and Ireland) customers for Unilever Portfolio

Digital Marketing Intern at Shoppers Stop, Apr 2021 - Jun 2021 · 3 mos, Remote, • Worked as Digital Marketing Intern under three projects- Search Optimization, Autosuggestion, and Loyalty Programs’ Journey for loyal customers and handled various brands’ portfolios • Search Optimization incorporated the working of search on the website and the filters to be applied on a search term, handled 1100+ search terms to boost the search results • Executed primary and secondary research on the loyalty programs’ journey for the competitors and for Shoppers Stop and assisted with methods to gain more loyal customers and retain the existing ones

Application development associate at Accenture, Dec 2019 - Jul 2020 · 8 mos, Gurgaon, Haryana, India, • Trained in ASP.NET for three weeks, Built PlanMyTrip Project in which the customer can view, and edit old trips and also can add new trips, Applied CRUDE operation, and API for search option in the application • Engaged with Database as SQL Server and 3-tier architecture in which the first layer was of Presentation Tier, the second layer of Data Tier and the third layer was of SQL Server layer • Contributed under Leadership guidelines to manage work across ITP (Internal Training Program) Division • Resolved issues of employees on ITP regarding the usage of various software services • Collected relevant data, and analyzed it in Excel which helped leadership to make insightful decisions • Worked with the employees in the Certifications and Online Training process for their upskilling

Education

Master of Business Administration - MBA, IIM AMRITSAR

Bachelor of Technology, Computer Science, Deenbandhu Chhotu Ram University of Science & Technology, Murthal(Sonepat)