Headline

Customer Support & Operations Executive | Theatre XYZ Project

About

Dedicated professional with 3+ years of diverse experience across customer service, procurement, and examination operations. Skilled in ensuring accuracy, compliance, and efficiency while handling large-scale processes and vendor relations. As a Customer Service Executive (Flipkart), delivered quick and effective solutions to customer queries, maintained high satisfaction levels, and strengthened communication and problem-solving skills. As a Purchase Executive, managed procurement operations through Farvision ERP, including purchase orders, work orders, contracts, vendor coordination, and payments, ensuring cost efficiency and timely completion. As an IELTS Clerical Marker, ensured fairness and accuracy in evaluating exam answer sheets, maintaining strict confidentiality and compliance with global standards.

Location

Kolkata

Work experience

Customer Care Executive- operations at Theater.xyz, Nov 2025 - Present · 8 mos, India, I am a dedicated Customer Care Executive – Operations currently working with Coderootz for the Theatre XYZ project. My role focuses on delivering exceptional customer support, managing operational flow, and ensuring seamless service experiences. I handle: • Customer queries (calls, chats & tickets) • Order & delivery support • Issue resolution within defined SLAs • Coordination between operations & technical teams • Process improvement to enhance customer satisfaction I enjoy working in fast-paced environments and take pride in maintaining professionalism, accuracy, and empathy in every interaction. I am continuously learning and growing in the field of customer experience and operations.

Purchase Executive at Aakash India Projects and Builders Pvt. Ltd, Jan 2023 - Dec 2023 · 1 yr, Jamshedpur, Jharkhand, India, Managed procurement activities using Farvision ERP, including creation of purchase orders, work orders, contract handling, vendor coordination, and payment processing. Ensured timely completion of work, cost efficiency, and smooth vendor management.

IELTS Clerical Marker at Orcapod, Mar 2022 - Nov 2022 · 9 mos, Remote, Accurately marked IELTS Listening and Reading answer sheets as per official guidelines, ensuring fairness, consistency, and confidentiality while maintaining high standards of accuracy and integrity.

Customer Service Executive | Flipkart at Teleperformance Global Services, Oct 2020 - Nov 2021 · 1 yr 2 mos, Bengaluru, Karnataka, India, Handled customer queries and complaints via calls/emails, ensuring quick resolution and high satisfaction. Achieved strong service ratings by resolving issues efficiently and maintaining professionalism.

Education

Pgdfm, Pgdfm, Indira Gandhi National Open University

Bachelor of Commerce - BCom, financial accounting, raja shiv prasad college, jharia, jharkhand