Headline

Customer Service Executive| BFSI| E-Commerce|

About

As a Customer Service Executive at American Express since December 2021, my focus has been on delivering seamless support to credit card holders. I provide expert assistance in fraud case setup and charge dispute management, ensuring client concerns are addressed with precision. My work emphasizes strengthening customer satisfaction through effective communication and problem-solving in a high-paced environment. With a Master of Commerce in Marketing from APS University, I bring a strong academic foundation to my professional endeavors. My dedication to enhancing customer relationships and managing CRM systems has been honed through roles at Concentrix and American Express, where collaboration and client-centric solutions remain at the core of my contributions.

Location

Gurugram

Work experience

Customer Care Professional at American Express, Dec 2021 - Mar 2026 · 4 yrs 4 mos, Gurugram, Haryana, India, • Delivered exceptional customer service to American Express credit card holders, addressing their needs and concerns effectively. • Provided expert support in setting up fraud cases and managing charge disputes to ensure client satisfaction. • Developed strong communication and problem-solving skills while thriving in a fast-paced environment.

IDP Quality Analyst at Concentrix, Oct 2020 - Dec 2021 · 1 yr 3 mos, On-site, • Conducted comprehensive audits to assess team performance and adherence to quality standards. • Provided constructive feedback to enhance service delivery and customer satisfaction. • Advanced from customer service to escalation desk, showcasing adaptability and growth. • Collaborated with team members to maintain high-quality service standards at Concentrix.

Customer Service Representative at Concentrix, Jun 2019 - Oct 2020 · 1 yr 5 mos, Ranchi, Jharkhand, India

Education

Master of Commerce – Marketing, Marketing/Marketing Management, General, APS University

Bachelor of Commerce, Mahatma Gandhi Kashi Vidyapeeth