Headline

Customer Strategy & Product Operations Leader | Fintech | Partner Management | Product & Program Management | Automation | CRM

About

Senior Operations Analyst at PhonePe, leveraging an MBA in Marketing from Sri Balaji University, Pune, to contribute to health insurance distribution operations. Currently focused on managing the full transaction lifecycle, including issuance, mandate, renewal, claims, and servicing, with expertise in stakeholder management, strategic alliances, and CRM. Committed to optimizing processes, strengthening insurer partnerships, and improving customer satisfaction through innovative solutions and collaboration. Equipped with certifications in Data Analytics Essentials, Power BI, and Six Sigma, driving operational efficiencies and fostering impactful partnerships in the fintech and insurance sectors.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Zapier

Work experience

Senior Operations Analyst at PhonePe, Jul 2022 - Jun 2026 · 3 y 11 mo, On-site

Operations Analyst at Better, Oct 2021 - Mar 2022 · 6 mos, Gurugram, Haryana, India

Branch Manager at Edelweiss Life Insurance, May 2019 - Oct 2021 · 2 yrs 6 mos, Mumbai, Maharashtra, India

Project Intern at Whirlpool Corporation, May 2018 - Jun 2018 · 2 mos, Raipur, Chattisgarh, India

Education

Master of Business Administration - MBA, Marketing, Sri Balaji University, Pune

Bachelor of Commerce, CMD