Headline

Lead Data & Technical Program Operations · Healthcare Data & AI Platforms | HL7 · ETL | U.S. Payer & Provider Data | SLA Governance · Platform Reliability · AI Automation | Stakeholder Engagement | Open to TPM Roles

About

Results-driven Data & Operations Leader with 10 years of experience across Healthcare, Analytics, and Enterprise Technology. Expertise in Healthcare Data Operations, Service Delivery, Program Management, and Digital Transformation, delivering scalable solutions and operational excellence for global organizations.Extensive experience leading data operations and platform reliability for major U.S. payer and provider organizations, with deep expertise in HL7, and X12 interoperability, healthcare claims and clinical data integration, population health analytics, and HIPAA-compliant cloud platforms supporting large-scale care delivery networks. Skilled at bridging Engineering, Product, Cloud Infrastructure, Client Success, and executive stakeholders to align technology delivery with strategic business objectives. Proven success in driving SLA governance, CSAT improvements, platform reliability, incident reduction, AI-powered automation, and cost optimization through process excellence, and scalable delivery models. Passionate about leveraging AI, data, and operational strategy to accelerate value-based care transformation, improve health outcomes, and deliver measurable business impact at enterprise scale.

Location

Greater Delhi Area

Work experience

Lead Data Ops at Innovaccer, Jan 2024 - Present · 2 yrs 6 mos, Noida, Uttar Pradesh, India

Senior Technical Support Associate at Innovaccer, Nov 2021 - Dec 2023 · 2 yrs 2 mos

Senior Support Engineer at Diksha Technologies, Aug 2018 - Nov 2021 · 3 yrs 4 mos

Senior Support Engineer at Torry Harris Business Solutions (Europe) Ltd, Mar 2018 - Aug 2018 · 6 mos

Software Engineer at CenturyLink, Jul 2016 - Mar 2018 · 1 yr 9 mos

Education

Bachelor of Engineering - BE, Computer Science, Thapar Institute of Engineering & Technology