Headline

Building Product at FamApp by Trio (formerly FamPay)

About

An explorer at heart, driven by vision and curiosity to uncover possibilities beyond the expected. Specializing in fintech product management with a proven track record of reducing KYC costs by 62% and driving industry leading conversion rates.

Location

Bengaluru

AI stack

claude

cursor

mcp

notebooklm

notion

openai

Work experience

Senior Manager - Product at Tri O Tech, Jan 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Product (Core Banking Product Team): - Owned the end-to-end KYC verification experience for the PPI wallet, covering onboarding, ReKYC, and other compliance with RBI KYC Master Directions - Launched ReKYC journeys that met regulatory requirements while keeping the experience simple and frictionless for customers - Prepared the product for internal and RBI audits, converting complex regulatory expectations into clear product controls, workflows, and documentation - Introduced handling of inactive and dormant accounts, ensuring regulatory compliance while streamlining internal operations - Building the eKYC onboarding flow end-to-end as an NPCI Setu member, enabling UIDAI compliant Aadhaar-based verification, designed to eliminate the DigiLocker bottleneck responsible for 65–70% of funnel drop-off and target a ~3x uplift in conversion - Kickstarted a complete revamp of the KYC platform, rethinking flows, system architecture, and operational processes to make the system more scalable, partner friendly, and audit ready - Strengthened the KYC partner ecosystem across DigiKYC and VideoKYC providers to improve reliability, success rates, and operational scale - Used data and user insights to continuously refine the verification funnel, reducing friction and improving completion rates - Worked closely with Engineering, Design, Compliance, Operations, and Support to deliver regulatory and platform improvements that directly impacted customer onboarding and account lifecycle management

Product Manager at Tri O Tech, Jun 2023 - Dec 2024 · 1 yr 7 mos, Bengaluru, Karnataka, India, Product (Core Banking Product Team): - Led the Onboarding and KYC product within the core banking platform - Drove sign-up to account opening conversions above industry standards - Reduced KYC cost by 62% through funnel optimisation and efficient process redesign - Continuously optimise the KYC funnel to reduce turnaround time using data insights, user feedback, and regulatory changes - Ensured 100% compliance with RBI’s PPI Master Directions and successfully led RBI audit for KYC in collaboration with Legal and Compliance - Resolved complex edge-case user issues with scalable, user-centric product solutions - Collaborated cross-functionally with Tech, Design, Finance, Legal, and Customer Success teams

Product & Growth at Fam India, Jun 2022 - May 2023 · 1 yr, Bengaluru, Karnataka, India, Product Ops Lead (Growth Team): - Drive growth and brand partnership campaigns. - Ensure effective campaign reach and deliver committed results to brand partners. - Manage the end-to-end process from campaign launch to data dashboard setup for monitoring. - Conduct real-time analysis to make data-driven decisions and optimize campaign performance. - Drive sustained growth for products while meeting commitments to brand partners.

Growth & Community at Fam India, Mar 2021 - May 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India, Product Ops (Growth Team): - Led the Product Operations team for real-time app management. - Analysing campaigns and creating data trackers. - Oversaw the community section in the FamPay app. Community Manager: - Led the FamPay Discord community, driving engagement and growth. - Managed user acquisition and seamless product integration. - Led a team of moderators for community support.

Community Intern at Fam India, Sep 2020 - Feb 2021 · 6 mos, Bengaluru, Karnataka, India, Analytics Team (2 Months): - Conducted user calls, uncovering and analysing early FamPay app pain points. Customer Support Team (2 Months): - Resolved tickets of user problems through Freshchat and Freshdesk and facilitated BPO team onboarding. Community Team - Discord Launch: - Spearheaded FamPay Discord community launch. - Curated content, fostering a sense of community among users.

Business Development Intern at Woovly, Jun 2020 - Aug 2020 · 3 mos, Bengaluru, Karnataka, India

Marketing Intern at Kolus, Jun 2020 - Jun 2020 · 1 mo, Bengaluru, Karnataka, India

Marketing Intern at Woovly, May 2019 - Oct 2019 · 6 mos, Chennai, Tamil Nadu, India

Education

Bachelor of Technology, Computer Science and Engineering, SRM IST Chennai

Secondary Education, Science, Delhi Public School, Ruby Park, Kolkata