---
title: "Rituparna Banerjee - Software Engineer II- ServiceNow Developer in Bengaluru | Tal"
description: "Meet Rituparna Banerjee, ServiceNow Developer | CSA | CAD based in Bengaluru. AI stack includes cursor, github copilot, and notion."
image: "https://tal.club/meet/rituparna-banerjee/share-image"
---

# Rituparna Banerjee on Tal

## Headline

ServiceNow Developer \| CSA \| CAD

## About

ServiceNow Professional with 9 years of overall IT experience, including 5\+ years in ServiceNow development and strong background in platform administration\. Proven in delivering scalable ITSM and custom application solutions with strong leadership, communication and stakeholder management skills\.

## Location

Bengaluru

## AI stack

cursor

github copilot

notion

openai

## Work experience

Software Engineer II\- ServiceNow Developer at Carelon Global Solutions, May 2023 \- Present · 3 yrs 1 mo, Bengaluru

Software Engineer Niche \- ServiceNow COE at Carelon Global Solutions, Dec 2020 \- Apr 2023 · 2 yrs 5 mos, Hyderabad, Telangana, India, ServiceNow Developer

System Engineer\- ServiceNow Administration at Carelon Global Solutions, Jan 2019 \- Dec 2020 · 2 yrs, Hyderabad

Customer Support Engineer – ServiceNow Admin at Cognizant, Oct 2017 \- Jan 2019 · 1 yr 4 mos, Hyderabad, • Created and managed users, groups and roles\. • Assisted in maintaining access controls and permissions\. • Supported Incident, Request, Change and Problem Management\. • Assisted in configuring catalogs, variables and worked on forms as per the client requirement\. • Maintained update sets and migrated changes between instances\. • Performed Unit Testing for UAT support\. • Provided L1 and L2 support for ServiceNow related incidents and service requests\. • Trained end users and maintained documentation\.

System Engineer at Sreesaila Networks Pvt\. Ltd\., Oct 2016 \- Oct 2017 · 1 yr 1 mo, Hyderabad, ServiceNow Administration ● Monitored instance performance, system health and security compliance ● Ensured smooth ticket lifecycle management and escalation workflows\. ● Supported Service Portal usability and content updates for internal teams and customers\. ● Maintained CMDB and asset data for infrastructure and network environments\. ● Supported asset lifecycle tracking for network devices, servers and IT Hardware\.

## Education

Bachelor of Technology \- BTech, Electronics and communication engineering, Telangana jobs and careers

[View the original profile](https://tal.club/meet/rituparna-banerjee)

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