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Rituparna Banerjee

ServiceNow Developer | CSA | CAD

Bengaluru

10+ years of work experience

Carelon Global Solutions
May 20233 yrs 1 moPresent

Bengaluru

Carelon Global Solutions
Dec 20202 yrs 5 mosApr 2023

Hyderabad, Telangana, India

ServiceNow Developer
Carelon Global Solutions
Jan 20192 yrsDec 2020

Hyderabad

Cognizant
Oct 20171 yr 4 mosJan 2019

Hyderabad

• Created and managed users, groups and roles. • Assisted in maintaining access controls and permissions. • Supported Incident, Request, Change and Problem Management. • Assisted in configuring catalogs, variables and worked on forms as per the client requirement. • Maintained update sets and migrated changes between instances. • Performed Unit Testing for UAT support. • Provided L1 and L2 support for ServiceNow related incidents and service requests. • Trained end users and maintained documentation.
Sreesaila Networks Pvt. Ltd.
Oct 20161 yr 1 moOct 2017

Hyderabad

ServiceNow Administration ● Monitored instance performance, system health and security compliance ● Ensured smooth ticket lifecycle management and escalation workflows. ● Supported Service Portal usability and content updates for internal teams and customers. ● Maintained CMDB and asset data for infrastructure and network environments. ● Supported asset lifecycle tracking for network devices, servers and IT Hardware.

Rituparna’s AI Stack

cursor
cursor
github copilot
github copilot
notion
notion
openai
openai

Education

Bachelor of Technology - BTech, Electronics and communication engineering

Telangana jobs and careers

20124 yrs2016

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Headline

ServiceNow Developer | CSA | CAD

About

ServiceNow Professional with 9 years of overall IT experience, including 5+ years in ServiceNow development and strong background in platform administration. Proven in delivering scalable ITSM and custom application solutions with strong leadership, communication and stakeholder management skills.

Location

Bengaluru

AI stack

cursor

github copilot

notion

openai

Work experience

Software Engineer II- ServiceNow Developer at Carelon Global Solutions, May 2023 - Present · 3 yrs 1 mo, Bengaluru

Software Engineer Niche - ServiceNow COE at Carelon Global Solutions, Dec 2020 - Apr 2023 · 2 yrs 5 mos, Hyderabad, Telangana, India, ServiceNow Developer

System Engineer- ServiceNow Administration at Carelon Global Solutions, Jan 2019 - Dec 2020 · 2 yrs, Hyderabad

Customer Support Engineer – ServiceNow Admin at Cognizant, Oct 2017 - Jan 2019 · 1 yr 4 mos, Hyderabad, • Created and managed users, groups and roles. • Assisted in maintaining access controls and permissions. • Supported Incident, Request, Change and Problem Management. • Assisted in configuring catalogs, variables and worked on forms as per the client requirement. • Maintained update sets and migrated changes between instances. • Performed Unit Testing for UAT support. • Provided L1 and L2 support for ServiceNow related incidents and service requests. • Trained end users and maintained documentation.

System Engineer at Sreesaila Networks Pvt. Ltd., Oct 2016 - Oct 2017 · 1 yr 1 mo, Hyderabad, ServiceNow Administration ● Monitored instance performance, system health and security compliance ● Ensured smooth ticket lifecycle management and escalation workflows. ● Supported Service Portal usability and content updates for internal teams and customers. ● Maintained CMDB and asset data for infrastructure and network environments. ● Supported asset lifecycle tracking for network devices, servers and IT Hardware.

Education

Bachelor of Technology - BTech, Electronics and communication engineering, Telangana jobs and careers

Rituparna Banerjee - Software Engineer II- ServiceNow Developer in Bengaluru | Tal