Headline

From Hospitality to Marketing – Building Brands That Connect || Pursuing Masters in Marketing @Sri Balaji University, Pune

About

Graduate : B.sc in Hotel Management Year 2019-2022 Work Ex : As a dedicated Guest Relationship Executive with 2 years of experience in the hospitality industry, I am passionate about creating exceptional experience for every guest. My expertise lies in managing guest interaction with professionalism and empathy, resolving issues efficiently, and ensuring the highest level of satisfaction. Year 2022-2024 Present: Pursuing MBA in Marketing from Sri Balaji University Batch 2024-2026

Location

Pune/Pimpri-Chinchwad Area

AI stack

gemini

Canva Magic Studio

ChatGPT

Work experience

Inside Sales Manager at Aanvii Hearing Solutions Pvt. Ltd., Jan 2026 - Present · 11 mos

Advisor at Aanvii Hearing Solutions Pvt. Ltd., 2026 - Present · 11 mos, Handle inbound and outbound calls to connect with potential customers. Follow up with leads received through online enquiries and marketing campaigns. Understand customer requirements and explain hearing tests, consultations, and hearing aid solutions. Schedule appointments and encourage customers to visit the clinic for hearing assessments. Maintain customer details, call updates, and follow-up notes in the CRM. Coordinate with audiologists and clinics to provide a smooth customer experience. Follow up with customers to convert enquiries into appointments and sales. Work towards daily appointment, customer engagement, and revenue targets.

INTERNSHIP & PLACEMENT CO-ORDINATOR at Balaji Institute of Technology & Management, Sri Balaji Society, Pune, Aug 2024 - Feb 2026 · 1 yr 7 mos, Pune District, Maharashtra, India

Relationship Executive at Exotica Restaurant Pune, 2022 - 2024 · 2 yrs, Handled customer enquiries and reservations over phone calls. Managed table bookings and confirmed reservations. Assisted customers with their questions and concerns. Resolved customer complaints and provided suitable solutions. Coordinated with restaurant staff to ensure smooth service. Maintained good customer relationships and ensured customer satisfaction. Provided polite and professional service to customers.

Education

Master of Business Administration - MBA, Marketing, Sri Balaji University, Pune

Master's Degree, Sri Balaji University, Pune