Ritika Sangam .
RCU Officer @HDFC Bank , ( Risk Control Unit ) Credit Intelligence Control - Risk Management.
Bengaluru
3+ years of work experience
Jan 20241 yr 11 mosNov 2025
Mumbai, Maharashtra, India
Managed end-to-end operational workflows involving document verification, validation, and case movement across multiple portfolios.
Owned MIS reporting including daily movement, pendency, aging, and closures using Excel trackers.
Allocated cases to regional teams based on workload and turnaround priorities, ensuring SLA adherence.
Performed verification of financial documents including invoices and insurance records, identifying discrepancies and driving resolution.
Maintained high levels of data accuracy, reconciliation, and audit readiness.
Supported fraud and compliance teams through data validation, case checks, and escalation coordination.
Worked in a high-volume environment with strict timelines and confidentiality standards.
Dec 20202 yrs 2 mosJan 2023
Mumbai, Maharashtra, India
Processed and verified client documentation for account onboarding and compliance checks.
Maintained structured Excel trackers for application status, pendency, and closure timelines.
Monitored daily operational queues and prioritized aging items to improve turnaround time.
Coordinated with internal operations, compliance, and support teams to resolve documentation gaps.
Handled large volumes of sensitive client data with high accuracy and regulatory discipline.
Education
Bachelor's Degree
Mumbai university
Bachelor of Commerce - BCom (Accounting & Finance)
Vidyalankar School of Information Technology
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