---
title: "Ritika Kaushik - Service Assurance Manager - Hyperautomation in Bengaluru | Tal"
description: "Meet Ritika Kaushik, Global Service Assurance & Operational Excellence Manager at Unilever | AI Assurance | Platform Governance | Cloud Cost Optimisation | based in Bengaluru."
image: "https://tal.club/meet/ritika-kaushik/share-image"
---

# Ritika Kaushik on Tal

## Headline

Global Service Assurance & Operational Excellence Manager at Unilever \| AI Assurance \| Platform Governance \| Cloud Cost Optimisation \|

## About

I’m a Service Assurance & Hyper Automation leader with 17\+ years of experience working across cloud platforms, integration, and AI\-driven automation—helping global organisations simplify complex systems and drive measurable business outcomes\. In my current role, I lead service assurance and automation initiatives across Azure and cognitive platforms, focusing on cost optimisation, observability, governance, and platform modernisation\. A few areas where I’ve delivered impact: Led cloud cost optimisation programmes driving significant annual savings and improved cost transparency Built observability and predictive monitoring capabilities, reducing incidents and improving platform stability Established governance for AI and cognitive services, strengthening CI/CD, security, and release quality Delivered platform modernisation initiatives to reduce cost and improve user experience Improved audit and compliance outcomes through automation and structured controls I enjoy solving complex operational challenges—whether it’s untangling cloud spend, improving reliability, or building governance models that enable teams to move faster\. I’m particularly interested in building scalable platforms that balance cost, performance, and security—while enabling teams with the right systems and processes to succeed\.

## Location

Bengaluru

## Work experience

Service Assurance Manager \- Hyperautomation at Unilever, Apr 2023 \- Present · 3 yrs 3 mos, Bengaluru, Karnataka, India,  Directed Aera DevOps initiatives to enhance platform stability and resilience\.  Strengthened cybersecurity posture by reducing vulnerability exposure through proactive audits and remediation\.  Modernized release management using ServiceNow’s Digital Product Release framework, streamlining deployment processes\.  Enhanced audit readiness with automated workflows, achieving significant improvements in compliance outcomes\.  Evangelized Event\-Driven Architecture across the enterprise, increasing adoption by 60% within a year\.

Assistant Manager \-MuleSoft at Unilever, Mar 2020 \- Apr 2023 · 3 yrs 2 mos, Bengaluru, Karnataka, India,  Delivered 50\+ API integrations for Employee Experience vertical, improving onboarding and HR service delivery by 25%\.  Managed 24/7 MuleSoft support operations, achieving 99\.9% SLA compliance and reducing escalations by 35%\.  Co\-developed Unilever’s Developer Community API Portal, boosting internal API reuse by 40%\.  Led vendor teams in planning and execution, improving delivery timelines by 20%\.

Integration Consultant at Infosys, Aug 2015 \- Mar 2020 · 4 yrs 8 mos, Bengaluru Area, India,  Delivered enterprise\-grade integration solutions using ESB architecture, enabling seamless orchestration, service abstraction, and secure data exchange in the retail domain\.  Designed and implemented scalable integrations using IBM DataPower, Apigee, and Mule ESB, enhancing system interoperability and performance\.  Led onsite\-offshore coordination, client engagement, and resource planning to ensure timely and quality delivery\.  Translated business requirements into user stories and technical workflows, aligning solutions with client needs\.  Acted as SME during UAT and pre\-production phases, ensuring defect\-free releases and smooth go\-lives\.  Proposed and supported chatbot\-based automation for production support, improving operational efficiency and earning client recognition\.

Solution Consultant\(Onshore\) at Infosys, May 2014 \- Jul 2015 · 1 yr 3 mos, Houston, Texas Area,  Designed and implemented 30\+ B2B interfaces for retail clients, reducing order processing time by 50%\.  Automated production support using chatbots, cutting manual effort by 60 hours/month\.  Acted as SME during UAT and pre\-prod phases, ensuring 100% defect\-free releases\.  Received client Star Award for creating comprehensive ESB architecture documentation\.

Technology Analyst at Infosys, Jul 2012 \- Apr 2014 · 1 yr 10 mos, Bangalore,  Led a 5\-member support team for retail integration platform, resolving issues with 98% first\-time fix rate\.  Delivered ETL solutions using IBM DataStage, improving purchase order accuracy by 20%\.  Collaborated with cross\-functional teams to finalize designs and ensure alignment with business goals\.

## Education

GMITE, Business Administration and Management, General, Indian Institute of Management Bangalore

Bachelor of Engineering \(B\.E\.\), Electrical, Electronics and Communications Engineering, Barkatullah University, Bhopal

[View the original profile](https://tal.club/meet/ritika-kaushik)

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