Headline

Strategy & Business Operations | Program Management | Revenue Operations | AI Automation | IIT Ropar · IIM Amritsar · NLSIU

About

I build the systems behind revenue. Most problems inside a company are not talent problems. They are clarity problems. My job is to take what leadership cares about, turn it into a simple plan, and stay on the ground until the numbers move. I am currently Manager, Strategy at Flow Realty in Bangalore, working across sales and marketing operations. In my first 90 days I: - Migrated messaging infrastructure to Gallabox and DoubleTick, taking delivery rates from 30% to 70% in two days Built a booking platform with integrated payment gateways and multi-tier portals, now processing over ₹1 crore a month - Rebuilt the Ozonetel cloud contact center for 12 agents across 9 projects, tripling agent output from 50 to 150 calls a day - Led AI adoption across marketing and operations, saving roughly ₹6 lakh a year by replacing paid tools with in-house Claude-based systems - Rebuilt the company website in-house, saving ₹5 lakh in recurring development cost - Leading the CRM migration to Zoho across the full customer lifecycle Before this I was at Rustomjee (Keystone Realtors), supporting the CEO and Managing Director. Board decks, channel partner research across 100+ partners, KPI dashboards for four teams, and an AI voice bot that cut response time from 15 minutes to under a minute. That work sat behind ₹1,100 crore in quarterly sales. I studied Data Science and Management at IIT Ropar and IIM Amritsar, and I am currently doing a Master of Business Laws at NLSIU. I also build on the side: InterVuex (AI interview co-pilot), Aura Meetings, BrowseMind, and Before You Send. Same instinct as the day job. Find the friction and remove it. Open to Business Operations, Revenue Operations, Strategy, Program Management, and Chief of Staff roles. If you have a hard operational goal and no clear path to it, that is the conversation I want. ritik.co.in

Location

Bengaluru

AI stack

aistudio

anthropic apis

n8n

openai

perplexity

replit

Work experience

Manager - Strategy at Flow Realty India, Apr 2026 - Present · 6 mos, Bengaluru, My First 90 Days at Flow Realty 1) Migrated the company's messaging infrastructure to Gallabox and DoubleTick, increasing message delivery rates from 30% to 70% within two days and resolving one of the organization's largest operational bottlenecks. 2) Built and deployed a booking platform with integrated payment gateways and multi-tier customer, developer, and partner portals, supporting transactions exceeding ₹1 crore per month through a unified ecosystem. 3) Established and optimized the Ozonetel cloud contact center for 12 agents across 9 concurrent projects, redesigning pre-sales workflows to increase agent productivity from approximately 50 to 150 calls per day while reducing average response turnaround time to ~10 minutes. 4) Led AI adoption across marketing and operations by training teams on Claude (Skills, Cowork, and MCP integrations), enabling automation of content creation, reporting, dashboards, and internal workflows while replacing multiple third-party solutions with in-house systems, generating savings of approximately ₹6 lakh. 5) Completely redesigned and rebuilt the company's website in-house with zero recurring development costs, saving approximately ₹5 lakh while delivering a scalable, enterprise-ready platform. 6) Leading the end-to-end implementation and migration of the company's CRM ecosystem to the Zoho Suite, covering the complete customer lifecycle from lead generation and sales to post-sales operations, automation, and reporting. 7) Driving cross-functional digital transformation initiatives by integrating AI, automation, CRM, communication, and operational systems into a unified technology ecosystem to improve efficiency and scalability.

Executive Trainee - Strategy at Rustomjee, Apr 2025 - Apr 2026 · 1 yr 1 mo, Mumbai, 1. Strategy & Analytics 1.1 Supporting strategic initiatives across sales and marketing through analytics, competitor analysis, and program coordination 1.2. Led partner NPS analysis covering hundreds of channel partners, driving improved engagement and sales growth 2. Technology & Innovation 2.1. Initiated planning for the organization's first Smart Home initiative, partnering with automation firms 2.2. Working on 24×7 AI voice bot deployment to improve lead response and customer experience Exploring enterprise-level Agentic AI automation to enhance operational efficiency 3. Business Development Research 3.1. Driving BD strategy for Land Acquisition, including micromarket research to identify high-potential markets and flag areas to avoid 3.2.Managing end-to-end salesforce development including training, performance tracking, and enablement 4. Cross-Functional Leadership 4.1 Preparing Board decks and collaborating with cross-functional teams to align strategy, execution, and reporting 4.2 Supported board-level decision-making on strategy and execution for a business generating ₹1,100 crore in quarterly sales.

Product Marketing Intern at SysMind, May 2024 - Jun 2024 · 2 mos, Noida, Uttar Pradesh, India, 1) Conducted market and sector analysis to assess product-market fit for MelpApp 2) Created research summaries translating data into actionable product and positioning insights

Research Intern at Faculty of Management Studies - University of Delhi, May 2024 - May 2024 · 1 mo, New Delhi, Delhi, India, 1) Worked on a research project analyzing the impact of gamification on student engagement 2) Built analytical models using structural equation modeling to support research findings

Founder's Office at FROGA, Jan 2024 - Jul 2024 · 7 mos, - Product development from MVP to market launch, including user research and pilot management. - Assisted in GTM strategy formulation, market research, and fundraising efforts.

Education

Master of Business Laws, Banking, Corporate, Finance, and Securities Law, National Law School of India University

Master of Science - MS, Data Science and Management, Indian Institute of Management Amritsar

Public links

ritik.co.in: https://ritik.co.in/

github: https://github.com/ritikonweb

youtube.com: https://youtube.com/@ritikiit