Rithick Sharma profile photo 1 on Tal

Rithick Sharma

Concentrix

Bengaluru

4+ years of work experience

Mphasis
Nov 20258 mosPresent

Bengaluru, Karnataka, India

Delivered exceptional customer experience by handling 50–80+ banking queries daily and resolving within SLA timelines. Improved customer satisfaction by achieving 85–95% first-call resolution through accurate issue identification and RCA. Managed end-to-end case lifecycle for 40+ cases/day, including documentation, escalation, and timely closure. Ensured 99% data accuracy and compliance while updating customer records in internal systems. Consistently met performance metrics including quality, productivity, and customer satisfaction scores.
Freelance
Jan 20224 yrs 6 mosPresent

Bangalore Urban, Karnataka, India

--We organized a focus group where various consumers were invited to share their perspectives on advertisements. They provided feedback on the pros and cons, helping us better understand consumer needs and preferences --I personally reviewed the new Vivo V27 Pro before its launch in India, using the phone for five months to thoroughly understand its strengths and weaknesses and to help company understand the needs of consumer toi inhanse the experience of customers --During one of our group discussions, we reviewed multiple advertisements for engine oil. Our team reached a consensus on the most effective ad, which was subsequently featured on TV and social media. Additionally, we provided recommendations on which actor or model would best represent the brand
Marketing Tree Events and Promotions
Aug 20258 mosMar 2026

Bangalore Urban, Karnataka, India

Worked with this great and supportive company to deal with top brand and promote them get good out comes and analysing the best ideas and implementing. Working for brands like livspace, sriram, etc
Concentrix
Jul 20254 mosOct 2025

Greater Bengaluru Area

Worked for google project for YouTube TV and NFL
BEML LTD.
Jun 20243 mosAug 2024

Karnataka, India

--Explored Advanced Manufacturing: Gained comprehensive knowledge of the end-to-end manufacturing processes involved in producing heavy machinery and defense equipment, including metro trains. --Witnessed Technological Innovations: Observed the integration of advanced technologies such as automation and state-of-the-art machinery, which drive precision and efficiency in production. --Engaged with AI and Programming: Discovered how artificial intelligence and programming languages are leveraged to enhance operational workflows and optimize manufacturing outcomes. --Participated in Facility Tours: Had the chance to tour various manufacturing hangars, gaining practical insights and understanding through real-world examples and live demonstrations.

Education

CMR University

BCA, Computer and Information Sciences and Support Services

CMR University

20223 yrs2025
SEA College of Engineering and Technology (SEACET), Bengaluru

PUC, Computer Science

SEA College of Engineering and Technology (SEACET), Bengaluru

20202 yrs2022

Join Rithick and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Rithick Sharma on Tal

Headline

Concentrix

About

Currently pursuing a Bachelor of Computer Applications (BCS) at CMR University, I am a passionate and creative student dedicated to harnessing the power of technology to solve real-world problems. My academic journey has equipped me with a solid foundation in software development, data analysis, and IT fundamentals, and I am eager to apply these skills in innovative and impactful ways. Throughout my studies, I have actively engaged in various projects and activities that have honed my technical abilities and problem-solving skills. I thrive in dynamic environments where I can leverage my creativity and analytical thinking to develop solutions that are both effective and user-centric.

Location

Bengaluru

Work experience

Banking Associate at Mphasis, Nov 2025 - Present · 8 mos, Bengaluru, Karnataka, India, Delivered exceptional customer experience by handling 50–80+ banking queries daily and resolving within SLA timelines. Improved customer satisfaction by achieving 85–95% first-call resolution through accurate issue identification and RCA. Managed end-to-end case lifecycle for 40+ cases/day, including documentation, escalation, and timely closure. Ensured 99% data accuracy and compliance while updating customer records in internal systems. Consistently met performance metrics including quality, productivity, and customer satisfaction scores.

Advertisement Reviewer at Freelance, Jan 2022 - Present · 4 yrs 6 mos, Bangalore Urban, Karnataka, India, --We organized a focus group where various consumers were invited to share their perspectives on advertisements. They provided feedback on the pros and cons, helping us better understand consumer needs and preferences --I personally reviewed the new Vivo V27 Pro before its launch in India, using the phone for five months to thoroughly understand its strengths and weaknesses and to help company understand the needs of consumer toi inhanse the experience of customers --During one of our group discussions, we reviewed multiple advertisements for engine oil. Our team reached a consensus on the most effective ad, which was subsequently featured on TV and social media. Additionally, we provided recommendations on which actor or model would best represent the brand

Business Development Executive at Marketing Tree Events and Promotions, Aug 2025 - Mar 2026 · 8 mos, Bangalore Urban, Karnataka, India, Worked with this great and supportive company to deal with top brand and promote them get good out comes and analysing the best ideas and implementing. Working for brands like livspace, sriram, etc

Associate at Concentrix, Jul 2025 - Oct 2025 · 4 mos, Greater Bengaluru Area, Worked for google project for YouTube TV and NFL

Student Intern at BEML LTD., Jun 2024 - Aug 2024 · 3 mos, Karnataka, India, --Explored Advanced Manufacturing: Gained comprehensive knowledge of the end-to-end manufacturing processes involved in producing heavy machinery and defense equipment, including metro trains. --Witnessed Technological Innovations: Observed the integration of advanced technologies such as automation and state-of-the-art machinery, which drive precision and efficiency in production. --Engaged with AI and Programming: Discovered how artificial intelligence and programming languages are leveraged to enhance operational workflows and optimize manufacturing outcomes. --Participated in Facility Tours: Had the chance to tour various manufacturing hangars, gaining practical insights and understanding through real-world examples and live demonstrations.

Education

BCA, Computer and Information Sciences and Support Services, CMR University

PUC, Computer Science, SEA College of Engineering and Technology (SEACET), Bengaluru